JewelCove Reviews 58

TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

I did not receive my order, nor did they reply to my emails, now the email address is bouncing back, DO NOT buy from this site.

Rated 1 out of 5 stars

Inspite of sending several mails, no response on the order !! Tracking number is 66330 and order number UD072485785YP !! They are not informing the local post office to contact them and check not givi... See more

Rated 5 out of 5 stars

Omg it's so beautiful as well as functional! Im a bit clumsy, so i may or may not have dropped my phone 4 times already since i received this case. Luckily, it kept my phone safe and free from cracks... See more

Rated 5 out of 5 stars

I recently ordered two extremely pretty Marble design cases for my iPhone11. I absolutely love this particular design and these 2 will add to my collection. They fit perfectly and are so easy to slip... See more

Company details

Information provided by various external sources

JewelCove is an online store that sells trendy phone cases!


Contact info

3.1

Average

TrustScore 3 out of 5

58 reviews

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Rated 1 out of 5 stars

Bad customer service

So I buyed 2 rainbow cases 2 years ago and they were very nice. Since I‘ve got a new Iphone I ordered 2 new cases back on 02.12.21, and they still did not arrive even tho I already payed them. I already wrote 2 mails to them, but didn‘t get an answer. It‘s a good product but such a bad customer service.

February 21, 2022
Unprompted review
Rated 5 out of 5 stars

Stunning

I have had my case for over a year now and I can’t stop looking at it still and admiring it, beautiful beautiful. The material is so nice to hold onto it’s a nice tough marble like material.

December 20, 2021
Unprompted review
Rated 1 out of 5 stars

Very disappointed and wouldn’t recommend

I ordered my case beginning of May and up to now I haven’t received it. Have been sending emails to them but no one seems to be interested in replying or giving me an update. I feel duped and I wouldn’t recommend them to anyone. They were very friendly when I ordered and were sending me emails everyday but now all of a sudden no one is available to communicate with me.

June 30, 2021
Unprompted review
JewelCove logo

Reply from JewelCove

Hey Nyasha, I can see that our customer service team already refunded your order. It seems like it was lost by the shipping company. We apologize for your experience

Rated 1 out of 5 stars

iPhone 12 mini cases are not the size of the actual phone

I paid for 3 iPhone 12 mini phone cases and received cases that were literally 2x smaller than my actual phone size. The case says that it’s an iPhone 12 mini and is the size of an iPhone 12 mini, but my phone was 2x bigger than the case in width and in length. My phone literally sat on top of the case instead of being able to go in.. that’s how small it was.

April 17, 2021
Unprompted review
Rated 1 out of 5 stars

Awful and disscosting and dissapointedt…

Awful and disscosting and dissapointedt and bad. I recived my order today. It wasnt what i accept from it. I just put it into garbage roght away .

April 8, 2021
Unprompted review
JewelCove logo

Reply from JewelCove

Hey Liza. I'm sorry to hear this. What didn't you like about the case? You ordered the Marble Dream case which has the best reviews on our site. Look forward to your feedback :)

Rated 1 out of 5 stars

Complain regarding the phone case

Completely disappointed with their service because I had ordered a phone case on the 5th of feb and my order was excepted and I waited for 25 days and then I contacted jewel cove and they said that it is in your local post office and when I checked there it was not there. Then I came to know that my order is canceled due to security issues.
I didn’t even receive a mail regarding the cancellation of my order.
and I had ordered this phone case at a discount i.e the phone case was originally for 14.95 $ in total but then I got it for 12.95 $ and then when my order was canceled the discount coupon has gone away. So I believe that for them discount is just to attract customers but actually you don’t get discounts.

February 24, 2021
Unprompted review
JewelCove logo

Reply from JewelCove

Hey Anmol. Your order was cancelled by our payment processor as it was marked as fraudulent. However, this may have been an error on our behalf so we apologize for your experience.

Please email our customer support team at info@jewelcove.co and quote this response and they will set you up with a 20% discount code. Thank you

Rated 5 out of 5 stars

I love JewelCover!

I have ordered a couple phone cases from JewelCove and I am obsessed with them! Such good quality and I will definitely keep buying from them!

October 28, 2020
Unprompted review
Rated 5 out of 5 stars

Stunning flexible iPhone cases (I do…

Stunning flexible iPhone cases (I do not enjoy hard plastic ones). The honestly made my phone “look” new again due to the look of the edges that wrap around my phone. It’s sleek and comfortable to the touch and add such class to it. So happy & excited!! Got lots of compliments already (sent photos out as we are in lockdown due to Covid at the moment) and even my husband really liked it (he who does not like to use phone cases).

October 28, 2020
Unprompted review
Rated 5 out of 5 stars

Review from Canada

Even with me living in Canada and during Covid, the delivery process was quick and I received my phone cover in perfect condition. The phone cover was exactly as shown on the picture and excellent quality. I would definitely order again from JewelCove.

October 27, 2020
Unprompted review
Rated 5 out of 5 stars

Star phone case

I ordered a phone case and it came super quick considering the pandemic, and it’s very good quality and it looks amazing.

October 27, 2020
Unprompted review
Rated 5 out of 5 stars

These are a must!!!!!

The 2 x phone case I bought are amazing. Everyone comments on them how lovely and unusual they are, real eye catchers!! Speedy delivery too.

October 22, 2020
Unprompted review

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