I was very unhappy with my purchase and wanted to return it but found it very difficult to use the link provided. The website would not recognize my order number and zip code. So, it seems I am stuck... See more
Company replied
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See what reviewers are saying
Katy is the Very Best! I am overly Excited, Happy and Super Satisfied with how She Helped Me with My at first confusing situation that ended up being heartbreaking because the Beautiful items I purch... See more
The product I purchased was smaller than I expected. The box it came was completely broken up. And the screw back was bent before I ever took them off the broken box it came in. I am completely u... See more
Company replied
These people are great!! I’m a repeat customer who will continue using them. First order no issues second order one of the items were out of stock after purchase so they threw in a similar item free o... See more
Company details
About Jewelry Outlet
Written by the company
Jewelry Outlet™ is a premier online jewelry retailer specializing in authentic diamond jewelry at discounted prices.
INSURED SHIPPING
Since we only sell real jewelry, all of our shipments are fully insured to protect our customers against any packages lost during transit.
HASSLE-FREE RETURNS
☑ No Restocking Fees
☑ No Return Shipping Fees
☑ No BS
Return any item within 30 days of your order date for a full refund. No reason needed!
AUTHENTICITY
Jeweler Code: A02443
Every piece of our jewelry comes with a Certificate of Authenticity which can be verified on VerifiedJewelry.com and is honored by Jewelers Mutual Insurance.
Contact info
2451 W Grapevine Mills Cir. #592, 76051, Grapevine, United States
- (844) 568-8538
- jewels.me/support
- jewelry-outlet.com
2.9
Average
214 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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The ítem I bought wasn't exactly what I…
The ítem I bought wasn't exactly what I had expected as ot showed on the pictures show on the app
December 12, 2021
Reply from Jewelry Outlet
Hi Luna,
We completely understand that it can sometimes be a little difficult to shop for certain types of jewelry online because you cannot see or hold the items in your hands beforehand.
That is why we give everyone 30 days to return any item, no questions asked!
Simply visit this link to start the return process: https://returns.jewelry-outlet.com/ and we will waive the restocking fee for you and send you a free return shipping label which you can use to send your order back to us for a full refund.
We always take care of our customers!
Warm regards,
Customer Success Team
Jewelry Outlet
Great beautiful jewelry
December 11, 2021
These people are great!
These people are great!! I’m a repeat customer who will continue using them. First order no issues second order one of the items were out of stock after purchase so they threw in a similar item free of cost and refunded the money for the out of stock item thank you pleased to do business as usual..
December 6, 2021
I ordered jewelry for my wifes birthday…
I ordered jewelry for my wifes birthday and paid 3 days shipping so that i can have something for my wife on her birthday. That was nov 23 and up to now i still dont have my package and wifes birthday is already done. I dont know what to say! Im really disappointed for the service.
December 1, 2021
Reply from Jewelry Outlet
Hi Dindo,
As you can see on your UPS Tracking page, you placed your order on November 23, 2021 at 5:19 PM, and we shipped your order on November 24, 2021 at 5:50 AM.
However, UPS did experience a delay with this shipment and the current estimated delivery date on your UPS tracking page is December 1, 2021 (today).
We have also previously replied to one of your emails with more details:
-----------------------------------------------
Hi Fernando,
I can completely understand your frustration especially since you paid extra for shipping so that you can receive your order before your wife's birthday.
We shipped your package on-time from our side using the same UPS shipping label you paid extra for. I just refunded the $22.25 extra you paid for faster shipping as a courtesy since we value you as our customer. But please try to understand that once we hand over a package to UPS, it is no longer in our possession and is in control of UPS who will be delivering it to you. It is actually very unusual for them to experience shipping delays this early in the holiday season but since UPS is a separate company, there isn't much else we can do from our side to help them speed up their operations.
Also, if you are thinking about getting your wife something else for her birthday now, you can always return these earrings back to us within 30 days after UPS finally delivers them to you for a full refund. But again, since the package is with UPS right now, we have to wait for them to deliver it to you first.
Warm regards,
Customer Success Team
Jewelry Outlet
-----------------------------------------------
Thank you for your valuable feedback.
Haven't received my product
Haven't received my product and no it's not that I change delivery I was supposed to get my shipment on the 19th it's almost the end of the month they had a sorting issue and sent my package to new your so next time ease don't use ups they suck I have no issues with the company itself I haven't even seen my product it's ups that's irritating me
November 29, 2021
Reply from Jewelry Outlet
Hi Justin,
I looked up the UPS Tracking for your order and it shows that you asked UPS to deliver your order at an alternative address. That is likely the cause of your delayed delivery.
You can find this shipping update on your UPS Tracking Page:
-------------------------------------------------
At the receiver's request, the UPS My Choice® delivery change option was modified. / We've rescheduled this delivery.
-------------------------------------------------
We on the other hand shipped your order the very next morning after you placed your order. Also, this shipment is "insured" so even if UPS had lost this shipment, you have nothing to worry about since we always take care of our customers.
Warm regards,
Customer Success Team
Jewelry Outlet
I had a great experience
I had a great experience , everything i ordered came right on time and it was beautiful.. even though i got the wrong size they helped me with money to pay for the resizing i would highly recommend them and qill definetly order again
November 23, 2021
Your website made it easy for me to…
Your website made it easy for me to find what I was looking for at very affordable prices and made my now fiancé a very happy woman. Thank you
November 23, 2021
Reply from Jewelry Outlet
Congratulations! We are glad that we could be a tiny part of your beautiful journey.
I received my order very fast
I received my order very fast. I didn’t expect to get it that quick. My son loved the charm I ordered for his chain.
November 15, 2021
Been using the jewelry outlet for the…
Been using the jewelry outlet for the past 4 or 5 years, got more than 20 orders from them and they always live up to the standards, fast shipping and gr8 quality of products.
November 13, 2021
Unprompted review
Very great quality ring I bought
Very great quality ring I bought. Met all expectations. Would definitely do business with them again. Fast shipping. Great quality.
October 16, 2021
I am satisfied with my ordered or…
I am satisfied with my ordered or purchased at Jewelry Outlet Online. I plan to order again on my next purchase.
October 13, 2021
It was quick and easy Nd I loved the…
It was quick and easy Nd I loved the price thanks so much
August 16, 2021
I just want to say tha the customer…
I just want to say tha the customer support team is really great and helpful!
August 4, 2021
Unprompted review
Customer service really helped me know…
Customer service really helped me know that I can continue to do business with this company the jewelry is priced very reasonable will buy again
July 1, 2021
Beautiful customer service and…
Beautiful customer service and beautiful jewelry! My husband absolutely loves his new wedding ring!
June 8, 2021
Great customer service
Great customer service. Fast shipping. Beautiful ring! I only rated 4 stars because the ring (and others) are $100 less on eBay!
May 20, 2021
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