I was very unhappy with my purchase and wanted to return it but found it very difficult to use the link provided. The website would not recognize my order number and zip code. So, it seems I am stuck... See more
Company replied
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See what reviewers are saying
Katy is the Very Best! I am overly Excited, Happy and Super Satisfied with how She Helped Me with My at first confusing situation that ended up being heartbreaking because the Beautiful items I purch... See more
The product I purchased was smaller than I expected. The box it came was completely broken up. And the screw back was bent before I ever took them off the broken box it came in. I am completely u... See more
Company replied
These people are great!! I’m a repeat customer who will continue using them. First order no issues second order one of the items were out of stock after purchase so they threw in a similar item free o... See more
Company details
About Jewelry Outlet
Written by the company
Jewelry Outlet™ is a premier online jewelry retailer specializing in authentic diamond jewelry at discounted prices.
INSURED SHIPPING
Since we only sell real jewelry, all of our shipments are fully insured to protect our customers against any packages lost during transit.
HASSLE-FREE RETURNS
☑ No Restocking Fees
☑ No Return Shipping Fees
☑ No BS
Return any item within 30 days of your order date for a full refund. No reason needed!
AUTHENTICITY
Jeweler Code: A02443
Every piece of our jewelry comes with a Certificate of Authenticity which can be verified on VerifiedJewelry.com and is honored by Jewelers Mutual Insurance.
Contact info
2451 W Grapevine Mills Cir. #592, 76051, Grapevine, United States
- (844) 568-8538
- jewels.me/support
- jewelry-outlet.com
2.9
Average
214 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Product wasn't as advertised and I…
Product wasn't as advertised and I still haven't received my refund!!!!
May 18, 2021
Reply from Jewelry Outlet
Hi Milihka,
We have one of the best return policies in the diamond jewelry industry. We give you 30 days to return any item, no questions asked!
UPS Tracking # 1Z5X548Y4294878427
We appreciate you shipping the item back in a timely manner using the free shipping label we sent you, but UPS has not delivered the package back to us yet, once it is delivered to our office (most likely today) it will be inspected and you can expect the refund to be processed within 2-5 business days as instructed in your return approval form which was sent to you along with the return shipping label.
Warm regards,
Customer Success Team
Jewelry Outlet
Very satisfied!!!
May 16, 2021
Excellent Service!!
Excellent Service!!! My order was delivered promptly!!!
May 10, 2021
Unprompted review
Great quality and fast delivery.
April 24, 2021
I bought my mom a beautiful necklace…
I bought my mom a beautiful necklace from here
April 20, 2021
Unprompted review
It’s a beautiful pendant just like in…
It’s a beautiful pendant just like in picture wish it was a little bit bigger but the shipping was fast and secure. Will be purchasing more jewelry from site soon.
March 8, 2021
Very good 5 stars love my rings
March 3, 2021
The earrings were nice but they sent…
The earrings were nice but they sent them with 2 different backs to them. Tried to contact customer service still waiting to hear back.
February 13, 2021
Omg I’m in love with my band !!
Omg I’m in love with my band !!! The picture reflects the product thanks !!!
February 10, 2021
Came just on time for the Valentine’s…
Came just on time for the Valentine’s holiday!
February 8, 2021
My husband and I love our jewelry
My husband and I love our jewelry. We absolutely enjoy our pieces.
February 5, 2021
Great product!
February 5, 2021
Shipping was on time everything was…
Shipping was on time everything was great but I just didn’t think I was paying 519 for a small chain but was very nice tho
February 1, 2021
Really surprised with my purchase
Really surprised with my purchase, beyond stunning and super on time.
January 29, 2021
Let’s hope she likes it
January 18, 2021
20% restocking fee
I received the wrong item and the return process was not easy. I had to print out the label, not very many people have a printer in there home. I read that there was a 20% restocking even for receiving the wrong item, don’t believe that’s fair. And kicker is you don’t get your money back they give you a credit to be spent in house.
January 12, 2021
Reply from Jewelry Outlet
Hi Bruce,
Please take another look at the Returns Form that was attached with the Return Shipping Label in the same email that you received on January 7, 2021. It will clearly show that since you received an incorrect item, we already waived the restocking fee and that your refund will be going back to your original payment method once we receive this item back.
It is completely understandable if you missed that part on that form before writing this review, mistakes can happen. One of our shipping staff also made a mistake when they shipped the incorrect item. That is why we have already waived the restocking fee, we have already paid for the return shipping label, and are waiting for you to send the item back to us so that we can process the refund back to your Klarna account.
Warm regards,
Jewelry Outlet Team
I enjoyed seeing my items one of my…
I enjoyed seeing my items one of my little jewelry boxes was damaged the one that came with the pendant in it but over all nice just lovely
January 11, 2021
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