Needed some building materials rather quick. So went on line and jewson opens at 07:00 am. Arrived at opening time went in and then told we are short of staff and we don’t open till 7:30. Yet a member... See more
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Review summary
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Reviews shaping this summary
Hiring process is outdated, relies on phone calls and it's basically impossible to get hold of the team (Leighton Buzzard brach at least). I had to call the branch multiple times to confirm my hire, e... See more
Company replied
Poor communication/customer service. Made online order on 11th January for floor sander (Leatherhead, Surrey) to be collected in store on 13th January. At 4.30pm on 12th January received phone call... See more
Company replied
Jewson Hereford We have had to keep phoning them to track the order of some concrete posts - paid over £2000 and still we are being told different days for delivery, then it doesn’t arrive with no... See more
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Company details
Written by the company
Official Trustpilot page for Jewson, part of STARK Building Materials UK. With branches from the Scottish Isles to Penzance, you’re never far away from great service, expert advice and the highest quality timber, building materials and services from Jewson. Since opening our first branch in 1836, we’ve expanded to offer a wide range of supplies for all trades including building materials, roofing and landscaping. From the everyday essentials, such as bricks and timber to specialist equipment. You can also find kitchen and bathroom showrooms nationwide, as well as a trusted Tool Hire service. Please note that www.jewson.co.uk is our only official website. Reviews relating to purchases, services and experiences with Jewson should be associated with this business profile.
Contact info
United Kingdom
- customer.feedback@starkbuild.co.uk
- jewson.co.uk
2.7
Poor
687 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 month
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For the last 5 months they changed 3…
For the last 5 months they changed 3 Managers in Ongar yard. That tells me a lot. Just it gets from bad to worse. A week ago that try to scam me with the building materials which I previously buy from them in big amount. Now that try to charge me almost double. Be aware. This is a scam. Stay away from this people
September 29, 2025
Unprompted review
Reply from Jewson
Hi Vincent, we're sorry for the delay in acknowledging your review.
We're concerned to read your comments regarding both pricing and your experience with the Ongar branch. We take these matters seriously and would welcome the opportunity to understand more about what happened.
If you would still like to discuss your concerns, please contact our central team at customer.feedback@starkbuild.co.uk and they will be happy to investigate further.
Helpful and friendly staff
I’ve used the Margate branch of Jewson 3 times over the past week. Each time the staff have been excellent. Friendly, polite and helpful. Excellent customer service and I’d highly recommend this branch.
October 4, 2025
Unprompted review
Reply from Jewson
Thank you for your review! We're delighted to hear that the Margate team provided such friendly, polite and helpful service on each of your visits. Delivering excellent customer service every time is what we strive for, and your feedback is greatly appreciated.
Total shambles.
I applied to hire a concrete mixer via the Jewson website. It said they would call me back to take payment and arrange delivery. No callback transpired, so after 8 hours, I phoned the local Jewson and spoke to some gruff fellow in the hire department, to ask about my requsted mixer hire. He tells me they can't deliver as their driver is off. Then he asks me if I have an account. I told him I applied for a chash account early that morning. He said, "Well, you'll have to come in to the store then, because you applied for an account." This is ridiculous; a week or two later got a letter approving my account, and there is no mention of me having to come to the store. I took my business elsewhere, anyway. They seem like a total shambles.
September 18, 2025
Unprompted review
Reply from Jewson
We're sorry for the delay in responding to your review. We're disappointed to hear about the difficulties you experienced when trying to arrange your mixer hire. From the lack of a callback to the confusion surrounding your account application, we understand why this left a poor impression.
We take feedback like this seriously and continue to review our processes to make hiring with us as straightforward as possible. We hope that, should you choose to use Jewson again, your experience will be a much more positive one.
If you still have any feedback to share, please contact our central team at customer.feedback@starkbuild.co.uk and they will be happy to address your concerns.
Check Prices Before You Pay
Check Prices Before You Pay
Just popped in to the Penryn branch to pick up a couple of items on my way home and have now rechecked prices - am absolutely shocked how much they have charged. Over £10 per bag for cement? You always have to be careful at builders merchants because the price you pay seems to depend on what discount they give you at the till. On this occasion I was in normal clothes, (not workwear) and can only assume that the staff thought it was a chance to rip someone off. I should have paid more attention and put the stuff back.
September 24, 2025
Unprompted review
Reply from Jewson
Hi Richard, we're sorry for the delay in responding to your review.
We're disappointed to hear of your concerns regarding pricing at our Penryn branch. We understand how frustrating it can be when the price paid does not meet expectations, and we take feedback like this seriously.
Your comments help us review how we communicate pricing to customers, and we hope that any future experience with Jewson better reflects the service we aim to provide.
If you still have any feedback to share, please contact our central team at customer.feedback@starkbuild.co.uk and they will be happy to address your concerns.
Reply from Jewson
Hi Paddy, we're sorry for the delay in acknowledging your review.
We're sorry to hear that you found the service at our Sutton Road branch unhelpful. Providing helpful and professional support to all of our customers is something we take seriously, and we're disappointed that this was not your experience.
We continue to review customer feedback to improve the service we provide and hope that, should you visit us again, you'll receive a much better experience.
If you still have any feedback to share, please contact our central team at customer.feedback@starkbuild.co.uk and they will be happy to address your concerns.
Long process to hire a tool but waste of time…
Tool hire application process is hopeless. I wanted to hire a chipper/shredder for a week so went through the painful application process, including putting my postcode in twice and my full address before applying…only to receive a response saying they can’t do it as “we do not have any tool hire branches near you”…you’d think in 2025 that they might be able to use a site that has automated postcode checking against the database of service locations so they don’t waste the customer’s time…
September 18, 2025
Unprompted review
Reply from Jewson
Hi Mike, we're sorry for the delay in responding to your review.
We're sorry to hear that the hire application process proved frustrating, particularly after completing the application only to discover that tool hire was unavailable in your area. We appreciate how disappointing and time-consuming that must have been.
We take feedback regarding the our hire process seriously and are continually looking at ways to improve the customer journey. We hope that any future interaction with Jewson reflects those improvements.
If you still have any feedback to share, please contact our central team at customer.feedback@starkbuild.co.uk and they will be happy to address your concerns.
The diver was friendly
The diver was friendly, courteous and delivered my goods efficiently.A very nice man.
September 11, 2025
Unprompted review
Reply from Jewson
Thank you for your review. We're pleased to hear your delivery arrived efficiently and that our driver was friendly and courteous throughout. We'll be sure to pass your comments on to the team.
We ordered two ton of stone but it…
We ordered two ton of stone but it worked out we only needed one.
Jewson came and collected it and refunded the money.
The guy on the phone was super helpful and the delivery guy was friendly too.
The staff make all the difference.
Recommend this Jewsons in Tenby.
September 4, 2025
Unprompted review
Reply from Jewson
Thank you for your recommendation. We're glad we could make the return and refund process straightforward for you and that both our branch and delivery teams provided helpful, friendly service throughout. Your feedback is greatly appreciated.
Jewson Rhyl earned a 5-star from us because of one superstar!
Our local Jewson in Rhyl were extremely helpful. We were looking for a particular type of kitchen worktop. We wanted the straight edge, not bull-nose style and Shannon from the kitchen department sourced exactly what we wanted after a number of phone calls with their suppliers.
Nothing was too much trouble for her and even contacted us to tell us the worktops had come into store early. Delivery was arranged for the very next day which really helped us out (the delivery guys were friendly and respectful). This review gets a 5-star for Shannon’s help and professionalism. Great service!
September 9, 2025
Unprompted review
Reply from Jewson
Thank you for your fantastic review. We're delighted Shannon was able to source the exact worktop you were looking for and keep everything moving smoothly right through to delivery. We'll be sure to pass your kind words on to Shannon and the Rhyl team.
Mixed review this.
Mixed review this.
Hired edging sander and floor sander over the phone as website is not good.
Dealt with Simon at Barnsley brilliant guy very helpful.
After running out of 40 grit sheets I went in day after but only had 3 left so got them and a bunch of 60 grit.
The sheets and discs are substandard I have sanded loads of floors in the past and never gone through as many sheets and discs so fast.
They wear down so fast and break so I went through my shed and found a disc from last time I hired and the difference is unbelievable, the ones jewsons supply and like tracing paper, this is why it’s taking ages and I’m running out it looks like a they are supplying rubbish so you need to buy more.
I will be bringing this up on Monday with Simon.
What a nightmare this has been .
September 6, 2025
Unprompted review
Reply from Jewson
Hi George, we're sorry for the delay in responding to your review.
While we're pleased to hear Simon provided helpful service, we're sorry that concerns regarding the sanding sheets and discs affected your overall hire experience. We appreciate the detailed feedback you've provided and take comments about our products seriously.
Feedback like this helps us review and improve our offering, and we hope that any future hire experience with Jewson is a more positive one.
If you still have any feedback to share, please contact our central team at customer.feedback@starkbuild.co.uk and they will be happy to address your concerns.
Phenomenal Customer Service & Support
Phenomenal customer service from the Poole branch!
As a non-trade person, I wasn't sure what to expect when I looked to hire a shredder/chipper.
I can honestly say I was blown away by the service and support I got from everyone in the Poole branch at Parkstone. A few small issues I had - which were of my own making - were resolved smoothly and efficiently.
Delivery, collection, the payment processs, everything was superb!
Shaun in particular along with the delivery person went above and beyond! I couldn't rate the guys at Poole highly enough! A+++
August 11, 2025
Unprompted review
Reply from Jewson
Thank you for your amazing feedback. We're delighted that the Poole team made the hire process simple and stress-free, and that Shaun and the delivery driver were able to go above and beyond to help. We really appreciate your recommendation.
Very expensive
Very expensive.
Hired an edging sander for just one day and used 21 sanding sheets. I had to pay a deposit of £165 and told I would be refunded the difference once i returned it. I got just £65 back. There was nothing wrong with the item when i returned it. So £100 for one days hire.
July 16, 2025
Unprompted review
Reply from Jewson
Hi Simon, we're sorry for the delay in acknowledging your review.
We're sorry to hear that you were unhappy with the overall cost of your hire. We understand how important it is for customers to have clarity around hire charges and consumable costs, and we take feedback on this seriously.
We're continually reviewing our processes and communications to improve customer experiences, and we hope that any future hire with Jewson better meets your expectations.
If you still have any feedback to share, please contact our central team at customer.feedback@starkbuild.co.uk and they will be happy to address your concerns.
Jewson Rochdale -- Excellent!
Jewson Rochdale. Normally as a non tradesperson I approach a builders merchant with some trepidation. Gruff, impolite, unhelpful staff are the norm.
NOT SO here. Friendly, helpful and good advice given. Thank you !
July 25, 2025
Unprompted review
Reply from Jewson
Thank you for your review. We're especially pleased to hear that our Rochdale team helped challenge some of the common perceptions of builders' merchants by providing friendly service and helpful advice. We appreciate your feedback and hope to see you again soon.
Untrustworthy - Woking
Woking Branch, promised a delivery date, became aware later that Jewson were unable to make the date, didn't think it was important to let me know. The job came to a stand still whilst I listened to more classic empty promises like "it's on its way", "it left the depot", all the usual lies. It's not being late that is the issue, its the surprises and the lying. You can't run a site like this
July 7, 2025
Unprompted review
Reply from Jewson
Hi Paul, we're sorry for the delay in responding to your review.
We're disappointed to read about your experience at one of our branches in Woking. We understand how frustrating delayed deliveries and poor communication can be, particularly when they have a direct impact on progress on site.
We take feedback like this seriously and use it to review and improve our processes. We have now introduced a more streamlined delivery service, including real time delivery tracking to ensure you know exactly when your materials are arriving.
We hope that, should you choose to use Jewson again in the future, your experience will better reflect the level of service we aim to provide.
If you still have any feedback to share, please contact our central team at customer.feedback@starkbuild.co.uk and they will be happy to address your concerns.
basingstoke fantastic, newbury needs sorting
i would give 5 stars to basingstoke branch johno- he was absolutely fantastic and did a great job in delivering the scaffold required and even when picking up. friendly, hard worker and nothing was too much trouble. thankyou johno you were a star
i put 2 stars for craig from newbury as he had such an attitude was so rude and you could tell he just didnt want to do his job. had a massive smirk on his face aswell when he said im not picking it up its not in his job description and that he is putting it back on hire.... on more than one occassions he come to pick up the scaffolding that was taking up the whole of my back garden and refused both times to take it. in the end johno from basingstoke took it with no problem, lovely smile, very friendly and nothing too much to ask. thanks johno for sorting this !
July 9, 2025
Unprompted review
Reply from Jewson
Hi Emily, we're sorry for the delay in responding to your review.
While we're delighted to hear about the excellent service you received from Johno and the Basingstoke team, we're sorry to learn that your experience with the Newbury branch fell below expectations. We take all feedback regarding customer service seriously and use it to help improve the experience we provide across our branches.
We hope that any future interaction with Jewson reflects those improvements and delivers the level of service you should expect from us.
If you still have any feedback to share, please contact our central team at customer.feedback@starkbuild.co.uk and they will be happy to address your concerns.
Fantastic Service
2nd order with Jewson's Wigan and was again helped by Reece, great support, friendly and very helpful finding my details when I didn't have the chit available. Again, an ambassador to your business and will definitely get my future orders. Why can't all B2C transactions be this good, other companies need to look at your business model and copy it.
July 7, 2025
Unprompted review
Reply from Jewson
Thank you for your continued support. We're delighted Reece was once again able to provide the friendly and helpful service you've come to expect. Your comments are a fantastic compliment to both Reece and the Wigan team, and we'll be sure to share them.
Absurd prices
Absurd prices. I registered for an online account to see their prices as I have a large project coming up that I will need to spend a lot of money.
The prices online are utterly absurd, £10.91 for a length of 2x3 cls which is available almost anywhere else for around £3 to £4.
Sheet of 18mm mdf £60 which is available most other places for around £30.
I understand there can be some disparity in prices but those are absolute robbery. I've gone to selco instead who display fair prices from the get go and dont try to milk you for every penny
July 5, 2025
Unprompted review
Reply from Jewson
Hi Chris, we're sorry for the delay in responding to your review.
We're disappointed to hear that our pricing did not meet your expectations. If you register for a Jewson trade cash or credit account, we can ensure that you're offered the most appropriate pricing available to you. That said, we're regularly reviewing our pricing and continuing to roll out more competitive pricing across many of our product ranges.
We take feedback like yours seriously and use it to help inform ongoing improvements. We hope that, should you choose to consider Jewson again in the future, you'll see positive changes.
If you still have any feedback to share, please contact our central team at customer.feedback@starkbuild.co.uk and they will be happy to address your concerns.
Shocking
Shocking! Tried to hire some items from Sutton Road branch in Plymouth, never again!
Complete lack of knowledge and customer service skills! Dealt with the tool hire manager (how I’m not quite sure!) he had little knowledge and his pricing was ridiculous to say the least! Some suggestions were verging on dangerous. Shocking, will definitely be looking elsewhere from now on!
June 16, 2025
Unprompted review
Reply from Jewson
Hi Nicole, we're sorry for the delay in responding to your review.
We're disappointed to read about your experience with our Sutton Road branch. The level of service and advice you describe falls short of the standards we aim to provide, and we take feedback regarding both customer service and product knowledge seriously.
We're continually reviewing and improving our processes and training, and we hope that any future experience with Jewson better reflects the service our customers should expect.
If you still have any feedback to share, please contact our central team at customer.feedback@starkbuild.co.uk and they will be happy to address your concerns.
Avoid Sutton Road at all cost
Avoid Sutton Road at all cost!
Called to enquire about hiring, spoke to jake? he was rude, very unhelpful. Didn't have everything i needed and when queried about options didn't seem interested in helping or advising. Customer lost, and i would not recommend going there to anyone if you want friendly helpful advise.
June 19, 2025
Unprompted review
Reply from Jewson
Hi Jamie, we're sorry for the delay in responding to your review.
We're sorry to hear that your enquiry with our Sutton Road branch left you feeling unsupported. We understand how frustrating it can be when you're looking for advice and alternative solutions but don't receive the level of assistance you expect.
We take customer feedback seriously and are continually working to improve the experience we provide across our branches. We hope that, should you choose to contact or visit a Jewson branch again in the future, you'll receive a much more positive experience.
If you still have any feedback to share, please contact our central team at customer.feedback@starkbuild.co.uk and they will be happy to address your concerns.
I'd Give More Stars If I Could!!
I rang the Rochdale store & spoke with David, I wanted to have a look at some tile colours for garden so he said pop in. From the moment I arrived, through making a decision, costing all the materials etc, David was amazing, gave great advise & product knowledge was spot on. He advised me to swap some products that the builder had listed to better materials to suit my needs & kept the price within my budget. Ended up spending way over an hour with me & it was no problem to him. Would recommend him to my family & friends.
June 3, 2025
Unprompted review
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