Jewson Reviews 

Quoted price was increased on delivery day despite being ordered and price agreed prior to delivery less than 2 weeks from order. Ordered on account so have no choice to accept price increase. How can a quoted price be increased once agreed at point of sale. Their explanation is that their supplier increased the costs of the materials so have passed it on to us. Untrustworthy company and will not be using again. We do not recommend using Jewsons.

Prices are not competitive, unable to stick to delivery schedules, unable to deliver the correct products. When you speak to the staff about it they say that it’s coming from the top down and that there is nothing they can do about it. The worst builders merchants in the country.

Excellent delivery of four huge bags of chippings. Driver / delivery man had a brilliant know knowledge of his remote lifter and gently delivered with professionalism. Very friendly and polite, I called the office to say what a brilliant member of staff they have he was that good. And the price was a bonus. Thank you JEWSONS👌

Absolutely useless - arranged to hire a machine online, promised a call back to confirm delivery details and heard nothing for a week. Tried to call them three times, no answer.

What fantastic service! used both Canterbury and Coulsdon branches, staff really knowledgeable, very helpful and really go the extra mile. Would highly recommend.

I am a retired builder but still do odd jobs, and I had a nasty dealing with Roofing Megastore ripping me off, so I went to Jewsons in Harrogate and a fantastic young man spent time helping me sort out my problem. Many thanks to Jewsons helpful friendly staff.
ps.... please dont use Roofing Megastore

Very fast delivery. Excellent customer service by Ashley and delivery by Graham from Fakenham thank u 😃

Arranged a delivery of equipment and materials with Meg at Highgate, called the day before to check everything, she dodged my calls all morning. Clearly forgotten about me. Luckily I can move the gang onto another job, won't be using this lot again.

Had a load of topsoil delivered March-April time this year. The quality frankly was quite appalling. A disaster spreading it over my rose beds. Full of weeds, lumps of clay when wet. Lifted off solid lumps the size of tennis balls. Gave the impression it had just been removed from a building site. It looked OK when I examined it dry at the premises. Sadly I was mistaken. Not so much because of the cost.

Hired a compactor plate for the day from the Loughborough branch. Excellent service and great delivery. Gavin was very helpful and professional. Will definitely use again.
Martin

Used the chorley branch for an order worth around £800 for a big renovation job, was charged a delivery fee when I was specifically told it would be free due to the amount paid, when I rang to have it refunded staff were short and downright rude, I returned to the branch later that day to buy some land drains, only to find they were incomplete (missing the couplings) when I spoke to the manager he was completely uninterested and rude, I said if this is how you treat your customers, I will go to berry's. His response then go and get a refund and go to berry's. Unbelievable!! Full order was refunded and I have taken my business to berry's and they are 100% better.

Used Jewsons for years and have a credit account with no problem, spent tens of thousands with them over this time. An error in the office meant a £250 invoice wasnt settled in good time and added onto the following months payment. Account up to date but want to try and charge me £200 late fee....I'll take my business and money to Travis Perkins going forwards

Twice Jewson said they would deliver ‘am’. Never arrived on time so builders had to go home. The only reason I ordered from Jewson was because of deliver time they said they could do

After posting a 1* review on Trustpilot, Jewson asked my to provide details of the order so they could look into it.
I took the time to send all the information requested but several weeks later have had absolutely no response.
Why waste my time asking for information if you aren't going to look into it?!

I have just had the best customer experience today from Jewson. The driver delivering was very helpful, Jen in the office at Jewson, Dumbarton, was off the scale helpful, and without a doubt I'll be using them again. :)

Went in to buy a spindle ,unfortunately they did not stock them , so a kind gentleman spent time looking up what size and style I needed and printed off a picture for me. What a brilliant service

Hired the Garden Shredder 6.5hp (Honda GX200 petrol engine) for a day from the Reading Branch. Ordered over the phone and Josh could not have been more helpful. Nearest Shredder was in Walton so it was moved over for my hire. I was kept fully informed. Les the delivery man was also helpful by providing verbal instructions on how to use the machine. Machine worked fine. Pickup was straightforward. Deposit charge and refund went through smoothly. Overall a very good experience.

Huge thanks to Lewis of Dinnington branch of Jewson. So much more helpful than the Wombwell person who never bothered to obtain the brick sample or call me.
Lovely young lad who did what he said he would.
Thank you Lewis

I’m really disappointed as I wasted my time going to the Reading store that announce on their website and google that closes at midday but I went there at 11:50 and there were already 2 staff members blocking customers from entering. As soon I’ve parked the the car they rudely closed the gate. I just wanted to checked something that would take me 5 minutes maximum so I would leave at 11:55. I understand that the shop needs to close at 12 but I don’t understand why they didn’t let me go in just for 5 minutes. You lost £400. That is not acceptable. That was my last time as a customer.

Harpenden team are simply lovely. Popped in yesterday to ask about angle grinder, hire team went out of their way to help me choose correct size tool for job. Explained best to hire online and what ID to bring in. Came back today to collect tool and again the team went out of their way to help me with sundries as they could tell I hadn’t used it before but absolutely not patronising. Genuinely helpful.