JF Automotive Kent Reviews 

1,080
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 176 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and incredibly knowledgeable staff who make the booking process completely seamless and provide truly exceptional service from start to finish. Many people highlight the high quality of the automotive work, noting significant improvements in vehicle performance, smoother gear changes, and overall much better driving experiences. However, some reviewers were not happy with unexpected scheduling delays, extended waiting times at the busy workshop, and communication issues regarding appointments. A few other people also felt that certain specialized tuning results were somewhat disappointing, sluggish, or required unexpected return visits for adjustments.

What people talk about most

Service

People report overwhelmingly positive experiences with the professional service provided. Customers highlight... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as polite, welcoming,... See more

Product

Consumers find product to be positive, highlighting significant improvements in vehicle performance and... See more

Quality

Customers report great satisfaction regarding the overall quality of work and performance enhancements.... See more

Booking process

Clients share positive opinions on booking_process, describing the procedure as simple, prompt, and seamless.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Heard good things about JF especially their mapping side so decided to get my 3 series diesel down to them for an EGR delete and coding out.. They supplied and fitted a Darkside Developments EGR delet... See more

Company replied

Rated 5 out of 5 stars

I recently had my Audi B8.5 - 1.8TFSI Avant stage 1 tuned by JF Automotive , the process of booking was very easy and the staff were extremely helpful with recommending the correct tune Tuning took... See more

Rated 5 out of 5 stars

I have a Shogun that has an air conditioner problem. Several garages nearer me have been unhelpful and dismissive, telling me what they think the problem is and how to solve it but unable or unwilling... See more

Rated 5 out of 5 stars

Great customer service, recently brought my Skoda fabia here and when faced with an issue they didn’t hesitate to call me and let me know my options with going ahead with the ecu remap. Technician a... See more


Company details

  1. Auto Tune Up Service
  2. Auto Machine Shop
  3. Auto Repair Shop
  4. Car Accessories Store
  5. Car Repair and Maintenance
  6. Tuning Automobile

Written by the company

JF Automotive has become one of Europe's leading engine & gearbox software development companies. Delivering software to its own internal dealer network and to the public. Purpose built research and development centre including dyno facilities backed by the great JFA Team.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,080)

175 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Outcome was good, experience only ok.

Outcome was good, but contact was quite confusing; I was told a lot of nonsense when I collected my car and had way too many sales emails, even after I'd booked and paid. Bit more focus on the actual customer needed, not so much on the sales process!

October 12, 2025
JF Automotive Kent logo

Reply from JF Automotive Kent

Thank you for your review and honest feedback.
We're pleased the outcome was good, but sorry for the confusing handover and excessive sales emails after booking.
We've removed you from marketing lists and will refine our process for better customer focus.
How's the car running now? Contact us directly on 01622 321500 if needed.
Best regards,
John Ford
Owner, JF Automotive

Rated 5 out of 5 stars

Fiesta st150

Had my fiesta st150 in for a fair amount of work over the past year, shocks, lowering springs, fitting a mountune induction kit, supplying and fitting a mountune induction kit and also supplying and fitting a power steering relocation kit. Friendly people and highly recommend.

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

Peugeot 308 GTI

Very friendly and welcoming personnel. My Peugeot 308GTI is now a lot more responsive and just right as I don't want to start changing clutches / exhaust etc. Would like to have got dino figures but didn't want my engine revved to its max so i'll never know the true gains. Over all, I am extremely happy with what I paid for though.

November 8, 2025
Rated 5 out of 5 stars

Excellent sevice and repair

JF Automotive delved deeper into a sensor problem within my car electrics that Formula One didn't have the capabilities to rectify. An all round good experience with JFA as they had to order in a new sensor from Alpha Romeo, but all fixed in a good time frame (3 days) and luckily my car was still driveable in between diagnosis visit and repair visit.

November 8, 2025
Rated 5 out of 5 stars

Excellent service

Great services. Very knowledgeable staff. In depth diagnostics.
Will do back again should I have any issues.

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

2015 Audi RS3 ECU & Gearbox Tune

I took my 2015 Audi RS3 to JF Automotive for stage 1 remap and a gearbox remap. I was made to feel welcome answered any questions I had to ask. Waiting room was comfortable with Tea and Coffee. Eoghan took his time and tuned with the remap on gearbox and ECU with decent results going from stock 373bhp - 513nm torque to 422bhp - 615nm after tuning. Both happy that the car made its stock power after 80,000miles but with the results after the tune. Hopefully within the next week or so I will get to try out the extra power and torque

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

10/10

Took my car in for a DSG service as they were able to get me booked in within short notice. Staff are very helpful and very happy with the overall experience. Would recommend!

October 23, 2025
Unprompted review
Rated 4 out of 5 stars

Good service

Fast response.. good services🙂

October 15, 2025
JF Automotive Kent logo

Reply from JF Automotive Kent

Hi Stefan,
Thank you, pleased it was a quick one. If you need us again, 01622 321500 or sales@jfautomotive.co.uk.

Best Regards, John Ford - Director

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