re GU22 7RS Hillmount Woking. I recently learnt Clive Winton retired from managing the blocks of flats in Woking. This is a thousand pities because he always made sure to follow through any email I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Re Hilmount Woking. Giving 4 stars because there is always room for improvement. Our new Manager Emma-Jayne is being very pro-active with regards to improving the management of Hillmount. She dilig... See more
Company replied
JFM have been managing the Parr Court Estate for the last 4 months. Without hesitation I can state they are a vast improvement on the last company we used. Our JFM Property Manager is Jake Marshall... See more
Company replied
Adrian was fantastic—punctual, polite, and clearly knew what he was doing. He made what I thought would be a boring inspection surprisingly reassuring. Everything was explained in plain English, no ja... See more
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Company details
- Property Management Company
- Business Management Consultant
- Real Estate Agency
- Real Estate Agents
- Real Estate Developer
Written by the company
Striving for Perfection in the Most Fundamental Elements of Block Management | Highly Experienced & Qualified Managers
Contact info
Middlesex House , 130College Road , HA1 1BQ, Harrow, United Kingdom
- 02038657789
- info@jfm-management.co.uk
- jfm-management.co.uk
4.3
Excellent
260 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 26% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very pleased with the front door…
Very pleased with the front door inspection carried out last week. The inspector was friendly, knowledgeable, and made me feel completely at ease. He explained the process clearly and took the time to answer every question I had. It’s not often you come across someone so patient and professional. Excellent service from start to finish!
July 23, 2025
Unprompted review
Reply from JFM Block & Estate Management
Dear Flavius,
Thank you so much for your kind words!
We’re really pleased to hear that you had such a positive experience during the front door inspection. It's wonderful to know the inspector made you feel at ease and took the time to explain everything clearly—that’s exactly the level of service we aim for.
Your feedback means a lot to us, and we’ll be sure to pass this on to the team. Thanks again for taking the time to share your experience!
Jake and Lydia
Dealt with Jake and Lydia with regards to a drainage issue they had at one of there sites. They were both extremely helpful and knowledgeable of the site and were able to advise our team on past issues which in turn aided us in trying to get this revolved :).
July 25, 2025
Unprompted review
Reply from JFM Block & Estate Management
Dear George,
Thank you for taking the time to share your kind feedback. We're pleased to hear that your experience working with Jake and Lydia was a positive one. Their knowledge and dedication to supporting our partners on-site is something we truly value, and it's great to know it helped in resolving the drainage issue more efficiently.
We appreciate your collaboration and look forward to working with you again in the future.
Special Mention to Lydia!
While working with JFM, I have worked with various members of the team across all their properties, and everyone has always been so amazing to work with. More recently, I have been working particularly closely with Lydia who has been fantastic! She always provides all the information I need, meaning that I can get the jobs resolved quickly as we don't have to have a back and forth with questions which can be rare! It really has been a pleasure to work more with Lydia, and I can't wait to see how to progresses while with JFM
July 1, 2025
Unprompted review
Reply from JFM Block & Estate Management
Hi Olivia,
Thank you so much for the lovely review - and for the special shoutout to Lydia!
We’re so glad to hear you’ve had such a great experience working with our team, and especially that Lydia has made things smooth and efficient for you. She's incredibly thorough and responsive, so it’s fantastic to hear how much that’s helped in getting the job done quickly.
We’ll be sure to pass along your kind words - they’ll mean a lot to her (and we completely agree, she’s fantastic!). We’re also looking forward to seeing how the collaboration continues to grow.
Thanks again for taking the time to share your feedback!
Delighted . Thanks Josh !
It has been an absolute pleasure to have interacted with Josh Williams, who manages the property. I have found him to be very collaborative , considerate and effecient in his dealings. He understands the client's needs , is empathetic and gets them addressed in a timely manner. Hope to get the same level of support and cooperation from Josh and the JFM team going forward . Wish them the very best
July 24, 2025
Unprompted review
Reply from JFM Block & Estate Management
Hi Arindam,
Thank you so much for your kind words - what a fantastic review to receive!
We’re absolutely delighted to hear that your experience with Josh has been such a positive one. He’s a true professional, and we’re so pleased his collaborative and empathetic approach stood out. Supporting our clients in a thoughtful and timely way is exactly what we aim for.
We’ll be sure to pass on your feedback to Josh (we suspect it will make his whole week!). And yes - you can absolutely count on the same level of support moving forward.
Exceptional Assistant Property Manager at Battersea Reach
I’d like to highlight the excellent service provided by JFM Management at Battersea Reach. The team is consistently professional and attentive, ensuring a smooth living experience.
A special thank you to the Assistant Property Manager, Jamesie Adams, for their exceptional support. He is incredibly diligent, approachable, and consistently goes above and beyond to assist residents. Whether it was resolving an urgent maintenance issue or providing detailed guidance on community policies, his efforts made a real difference.
Such dedication and warmth are truly commendable. JFM Management is fortunate to have such an outstanding professional on their team!
July 16, 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you so much for your thoughtful and generous review. We’re delighted to hear that your experience at Battersea Reach has been such a positive one and that our team’s professionalism and attentiveness have stood out to you.
A special thank you for recognising Jamesie Adams—he truly is an asset to JFM, and we’ll make sure your kind words are shared with him. We're so pleased to know that his dedication and support have made a meaningful difference in your experience.
Your feedback means a great deal to us and motivates the whole team to keep delivering the highest standard of service.
Reccommend
We have worked with JFM for a while now, as a contractor. They are efficient and easy to work with. They also pay promptly which is very rare in this industry and absolutely contributes towards good property management.
July 17, 2025
Unprompted review
Reply from JFM Block & Estate Management
Hi Kate,
Apologies for the delay – we promise we’re quicker at paying invoices than replying to reviews 😅
Thank you so much for the great feedback! It’s been a pleasure working with you and your team. We really value strong partnerships with contractors who share our commitment to doing things properly – and yes, on time payments are part of that (we know how rare that can be!).
Looking forward to many more smooth projects together. Thanks again for the kind words!
Desere has been the most helpful person…
Desere has been the most helpful person I have ever contacted at JFM. Willing to listen and actually do work to resolve issues that have arisen.
July 16, 2025
Unprompted review
Reply from JFM Block & Estate Management
Hi there,
Firstly – sorry for the late reply, we were busy passing this lovely message along to Desere (who is now walking around the office like she just won an Oscar 🏆).
Thank you so much for your kind words! Desere is an absolute star, and we’re thrilled to hear she made such a positive impression. She really does go the extra mile to listen and get things done – it’s great to see that recognised.
We’ll make sure she keeps her superhero cape on for next time too!
Exceptional Property Management – Thanks to Ola and Rachid!!
We have had a fantastic experience with JFM. From day one, they have been professional, responsive, and genuinely committed to maintaining a high standard of service.
Ola, the property manager, has been an absolute pleasure to work with—always approachable, organised and quick to resolve any concerns.
Rachid, the onsite building manager, is equally outstanding. He’s incredibly hands-on, dependable, and keeps the building in excellent condition. Whether it's routine maintenance or unexpected issues, Rachid is always on top of it with a friendly attitude and a high level of care.
It’s clear that both Ola and Rachid take pride in their work, and it makes a big difference. I feel confident and comfortable knowing the Lewisham Gateway is in such capable hands.
July 16, 2025
Unprompted review
Reply from JFM Block & Estate Management
Hi there,
First off – massive apologies for the delayed response! We were busy high-fiving Ola and Rachid after reading this (they’re still smiling, by the way).
Thank you so much for your kind words and detailed feedback – it means a lot to us. We’re absolutely thrilled to hear that you’ve had such a positive experience at Lewisham Gateway. Ola and Rachid are a dream team, and we’re so lucky to have them steering the ship (and occasionally fixing it too!).
We’ll be sure to pass on your praise – though we may need to deflate their egos a bit afterwards 😉
Thanks again for taking the time to leave such a thoughtful review!
JFM Management of apartment blocks
JFM, through Jake Marshall, is now listening to our concerns and coming up with solutions. I had an external unknown car parked at my allocated parking space. JFM was able to resolve this matter swiftly. We are now updated by email regarding their course of actions. This is very helpful as it gives us a chance to have a say in the management of our flats.
July 14, 2025
Unprompted review
Reply from JFM Block & Estate Management
Hi there,
Apologies for the slow response – we promise we weren’t ignoring you, just fashionably late to say thank you!
We really appreciate you taking the time to share your experience. It’s great to hear that Jake was able to step in and resolve the parking issue swiftly – those sorts of situations are never fun, but we’re glad it was handled quickly and clearly.
We’re especially pleased to hear that the email updates have helped you feel more informed and involved. That kind of transparency is something we’re continuously working on, so it’s encouraging to know it’s making a difference.
Thanks again for your kind words – and for your patience in waiting for our reply!
A helpful chap checked our fire door
A helpful chap checked our fire door, explained what he was doing and what would happen next.
June 26, 2025
Unprompted review
Reply from JFM Block & Estate Management
Hi Cjwd,
Sorry we’re a bit late to respond – but we really appreciate your kind words!
We’re glad to hear our fire door inspection chap left a good impression (they do try their best not to just appear mysteriously and disappear without a word!). Keeping residents informed during visits is something we care about, so it’s great to hear that came across.
Thanks again for taking the time to leave a review – it genuinely means a lot.
Outstanding Service from JFM Block Management – Battersea Reach
I've had the pleasure of working with Catherine Adams and her team at JFM Block Management at Battersea Reach, and I can honestly say they are a breath of fresh air in the industry.
Unlike many other companies I’ve dealt with, JFM genuinely cares about the residents and the community. Their attention to detail is evident – the site is immaculate, and their commitment to high standards really shows.
Catherine and her team are professional, responsive, and a true pleasure to deal with. If you're looking for a premium block management service that delivers on its promises, I would highly recommend JFM.
May 23, 2025
Reply from JFM Block & Estate Management
Hi Daniel,
Apologies for the slightly delayed response – we were busy passing this lovely review around the office (Catherine may or may not have done a little happy dance 💃).
Thank you so much for your kind and thoughtful words. We’re incredibly proud of the work Catherine and the Battersea Reach team do, and it means a lot to see their efforts recognised so generously.
We’re especially pleased that our commitment to quality, community care, and high standards came through in your experience. That’s exactly what we aim for – and we’re delighted it made a real difference for you.
Thanks again for the recommendation – and for making our day
Great service provided by Carlene
Great service provided by Carlene. In general getting a response from a property manager is difficult. However, I spoke to Carlene and she took ownership of the matter and provided a speedy response and is monitoring the progress. Great communication and support. Well done.
July 11, 2025
Unprompted review
Reply from JFM Block & Estate Management
Hi J & S,
Thanks so much for your kind words — and sorry for the delay in getting back to you (we promise we’re quicker at handling issues than replying to reviews!).
It’s fantastic to hear that Carlene made such a strong impression. She’s a brilliant part of the team, and we're so glad her responsiveness and hands-on approach stood out. Taking ownership and keeping residents in the loop is exactly what we strive for, so it’s great to hear that reflected in your experience.
We’ll be sure to pass your message on to her — she’ll be absolutely chuffed!
Thanks again for taking the time to leave a review.
Excellent Service and amazing Team
Excellent Service and amazing Team!
I want to express my heartfelt appreciation for the exceptional service provided by JFM Lewisham management. The entire team is fantastic, but I want to highlight Mr. Rachid and Ola specifically. They are always incredibly helpful, going above and beyond to ensure that everything runs smoothly. Their dedication and professionalism truly make a difference, and I am grateful for their support. Thank you for a wonderful experience!
July 10, 2025
Unprompted review
Reply from JFM Block & Estate Management
Hi Mohamed,
Apologies for the slow reply — we’ve just finished passing your message around the Lewisham team (cue big smiles all round!).
Thank you so much for your kind words and generous feedback. We’re absolutely thrilled to hear that your experience has been such a positive one — and that Rachid and Ola have made a real impact. They’re both incredibly dedicated, and it’s always rewarding to see that effort recognised by the residents they work so hard for.
We’ll be sure to share this with them — though we may need to gently remind them to stay humble afterward!
Thanks again for taking the time to share your experience. It really means a lot to the whole team.
I’ve had a very positive experience…
I’ve had a very positive experience working with JFM, and in particular Ola, who has been incredibly professional, responsive, and thorough in her approach. Her commitment to resolving issues and maintaining clear, consistent communication has made a real difference.
Although Rachid is not part of JFM, his role as the Building Manager for LGW and his close collaboration with Ola has been invaluable. Rachid is extremely hands-on and proactive on-site — always quick to respond and focused on upholding high standards. The partnership between Ola and Rachid has been instrumental in driving positive outcomes for both the building and its residents.
Really grateful for the continued support and dedication from both!
July 10, 2025
Unprompted review
Reply from JFM Block & Estate Management
Hi Tyrra,
Thank you so much for your thoughtful review — and apologies for our delayed reply (clearly Ola is faster at responding than the rest of us! 😅).
We’re so pleased to hear that your experience with JFM has been such a positive one, and that Ola’s professionalism and attention to detail have made a real difference. She’s incredibly committed, and it’s always wonderful to see that recognised.
We’d also like to echo your kind words about Rachid — while not officially part of JFM, he’s a fantastic partner and a vital part of what makes Lewisham Gateway run so smoothly. We’re lucky to work alongside someone so hands-on and dependable.
Thanks again for your kind feedback — it really does mean a lot to the whole team.
Helpful ⭐️⭐️⭐️⭐️⭐️
Only grate experience, informative always there to help. I could not ask for more.
Thanks
Nermin
June 20, 2025
Unprompted review
Reply from JFM Block & Estate Management
Hi Nermin,
Thank you so much for your lovely review — and for the five shining stars! ⭐️⭐️⭐️⭐️⭐️
We’re really pleased to hear that your experience with us has been so positive. Being helpful, informative, and consistently available is exactly what we strive for, so it’s wonderful to know that came through.
Your kind words mean a lot to the team — thank you again for taking the time to share them.
Jamesie Adams, assistant property manager JFM
The assistant property manager Jamesie has been incredibly helpful and efficient. He responded quickly, sort out any issues without delay and made things easy and stress-free for me. Really appreciate his professionalism and support - a definite 5 star!
June 30, 2025
Unprompted review
Reply from JFM Block & Estate Management
Hi there,
Thank you so much for your wonderful feedback and the five-star rating!
We’re delighted to hear that Jamesie Adams has provided you with helpful, efficient, and stress-free support. He truly embodies the high standards we strive for at JFM, and your kind words mean a lot to both him and the entire team.
We’ll be sure to share your appreciation with Jamesie — it’s feedback like this that keeps us motivated.
Thanks again for taking the time to share your experience!
professional and fast service
professional and fast service, good communication and very helpful. Thank You.
July 3, 2025
Unprompted review
Reply from JFM Block & Estate Management
Hi Itamar,
Thank you so much for your kind words! We're thrilled to hear the service hit the mark — we like to think of ourselves as part-time problem solvers, full-time communicators. 😄
If you ever need anything else, you know where to find us — probably replying to an email very quickly!
Shahnaz at JFM Block Management is so…
Shahnaz at JFM Block Management is so helpful and resolves all my issues very quickly, JFM are great company to work with.
July 3, 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you so much for your lovely review! We completely agree — Shahnaz has a bit of a superhero streak when it comes to sorting things out quickly (we suspect she runs on coffee and efficiency). 🦸♀️
We’re so glad to hear your experience with JFM has been a great one — we’ll keep doing our best to live up to it!
Jamesie was very prompt and responsive
Jamesie was very prompt and responsive.
I wish him success in very respect.
July 3, 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you so much for your kind words! We're delighted to hear that Jamesie was prompt and responsive in assisting you. We'll be sure to pass on your well wishes to him — your support truly means a lot.
Greta is a star
Greta, who seems to manage just about everything at St Andrew's Wharf in Shad Thames, is an absolute star.
July 3, 2025
Unprompted review
Reply from JFM Block & Estate Management
Hi Don,
Thank you so much for your kind words! We're thrilled to hear that Greta's hard work and dedication at St Andrew's Wharf haven’t gone unnoticed. She truly is a star, and we’ll be sure to pass your lovely feedback on to her.
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