JG Pest Control Reviews 23,616

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 6,755 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge. Many highlight the excellent service received, noting the efficiency and thoroughness of the work performed. Reviewers frequently commend the prompt response times and the positive interactions with customer service representatives, who are often described as polite and informative. However, some people were dissatisfied with certain aspects of their experience, specifically regarding communication and follow-up. A few customers mentioned issues with delayed appointments or a lack of clear information regarding the status of their service. There were also isolated instances where individuals felt that customer service was unhelpful or that initial advice was misleading, leading to frustration.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and efficiency of the... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the professionalism and helpfulness of... See more

Response time

Consumers generally find the response time to be positive. Many reviewers highlight prompt service, with some... See more

Customer communications

Clients share ambiguous opinions on contact. Many reviewers praise the helpfulness of staff, quick responses,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

JG Pest Control is an epic company! Alan arrived today, promptly, it's my 3rd and final visit for a 'mice in the attic' problem. He has checked out the issue, and reloaded the poison trays. Th... See more

Company replied

Rated 5 out of 5 stars

Luke was brilliant today. He was polite and courteous. I explained the problem regarding the mouse under the summerhouse he immediately placed two bait boxes down, checked inside the summerhouse... See more

Company replied

Rated 5 out of 5 stars

Ryan was very professional and spent time to explain to two quite old people exactly what was going on. He fitted an extra trap and nothing was too much trouble for him. A very personable young man, w... See more

Company replied

Rated 5 out of 5 stars

Scott completed the job efficiently and in a professional manner. He gave us peace of mind by checking the whole house thoroughly, despite only being called out for one single deceased rat. Scott wa... See more

Company replied


Company details

  1. Pest Control Service
  2. Bird Control Service

About JG Pest Control

Written by the company

JG Pest Control is a family run friendly pest control business suiting the needs of you, the general public, predominantly offering Pest Control Services in UK.

We take pride in being the capitals first choice for pest and bird control. Our services cover all aspects of pest control from bird proofing to wasp nests removal, bee control, rodent control and falconry for pest control.

We are insured, certified and accredited up to our eyeballs so you can ensure we are the right company to help with your pest control problem.

Our team of 100 and counting are all experienced and very knowledgeable and our flexible management and employee benefits mean that we keep our good staff and attract the best people in the industry. Why not give us a call about your pest problem today.

VISIT OUR WEBSITE enquire now

JG Pest control- Simply the PEST!

Best pest control service in the UK

Best pest control service in the UK
We have a long standing commitment to provide the best pest control service and be competitive whilst doing so. All our services are guaranteed and come with a smile. Call today for more information or just a friendly chat about our business!

Contact info

4.8

Excellent

TrustScore 5 out of 5

24K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gemma was fantastic

Gemma was fantastic! Super friendly and answered all our questions as we were very curios. Very through and informative.
Thank you so much

May 2, 2026
JG Pest Control logo

Reply from JG Pest Control

Hi there,

Thank you for posting your positive review. At JG Pest Control we value your time and always strive to provide fast and efficient service.

JG Pest Control Team

Rated 4 out of 5 stars
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Reply from JG Pest Control

Hi there, Thank you for posting your review. At JG Pest Control we value your time and always strive to provide fast and efficient service. JG Pest Control Team

Rated 5 out of 5 stars

Paul called round very promptly

Paul called round very promptly. He was very reassuring and fully explained how the process would be done. He was very througher and checked round the garden putting bait boxes in areas he thought were most appropriate. He fully answered the many questions which I put to and really helped to put my mind at ease.

May 2, 2026
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Reply from JG Pest Control

Hi there,

Thank you for posting your positive review. At JG Pest Control we value your time and always strive to provide fast and efficient service.

JG Pest Control Team

Rated 5 out of 5 stars
JG Pest Control logo

Reply from JG Pest Control

Hi there,

Thank you for posting your positive review. At JG Pest Control we value your time and always strive to provide fast and efficient service.

JG Pest Control Team

Rated 5 out of 5 stars

Easy to book an appointment

Easy to book an appointment
Staff really help
Arrived on time and very friendly

May 2, 2026
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Reply from JG Pest Control

Hi there,

Thank you for posting your positive review. At JG Pest Control we value your time and always strive to provide fast and efficient service.

JG Pest Control Team

Rated 5 out of 5 stars

Really good service

Really good service

May 1, 2026
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Reply from JG Pest Control

Hi there,

Thank you for posting your positive review. At JG Pest Control we value your time and always strive to provide fast and efficient service.

JG Pest Control Team

Rated 5 out of 5 stars

Great service

Great service, fast, friendly and efficient.

May 2, 2026
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Reply from JG Pest Control

Hi there,

Thank you for posting your positive review. At JG Pest Control we value your time and always strive to provide fast and efficient service.

JG Pest Control Team

Rated 5 out of 5 stars

Nico; prompt and punctual!

Second visit completed by Nico, who was punctual within amended morning time slot. Also gave me reassurance that the treatment is working over time. Removed empty bait trays and replaced with double the amount second time around! Removed further mess (unsure if this was more than just droppings as the smell has continued to linger for some time post-visit) - awaiting job report. Given sound advice to arrange appropriate drain cover / survey, having reviewed possible means of entry outside rear of property to prevent recurrence of the problem. Fingers crossed that after taking such action (and third and final treatment) that this will only be a one off pest problem and eradicate them for good 🙏🏻 Thank you.

May 1, 2026
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Reply from JG Pest Control

Hi there,

Thank you for posting your positive review. At JG Pest Control we value your time and always strive to provide fast and efficient service.

JG Pest Control Team

Rated 5 out of 5 stars

Ben was a very lovely guy and…

Ben was a very lovely guy and understanding of my worry and fears , he throughly checked all my property , filled the holes that needed filling , gave me so much info and advice
And left everything spotless
I’m very pleased with the service 100% and now I feel more at ease , I know it’s a process but I’m very grateful for his hard work today
Thankyou so much Ben

May 1, 2026
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Reply from JG Pest Control

Hi there,

Thank you for posting your positive review. At JG Pest Control we value your time and always strive to provide fast and efficient service.

JG Pest Control Team

Rated 5 out of 5 stars

Chris was very helpful today,,his…

Chris was very helpful today,,his approach,,understanding and kindness made all the difference today to a very stressful time in my life

Thankyou Chris

Julie

May 1, 2026
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Reply from JG Pest Control

Hi there,

Thank you for posting your positive review. At JG Pest Control we value your time and always strive to provide fast and efficient service.

JG Pest Control Team

Rated 4 out of 5 stars

Nico Haynes

Nico Haynes, ,the gentleman who came out to do the job was brilliant. On time, quick, efficient, helpful, pleasant and polite. A credit to the company.
Unfortunately the reason I can't give 5 stars is because of a hiccup with the office agent setting up the call out, NOT because of Nico.
Twice I was assured of a call back whilst trying to work out the logistics for dealing with my problem. First time I was told I'd get a call back within half an hour. I still hadn't been called by lunchtime the next day, so I called them again. I was then assured by the new call handler that the office person dealing with my job would call back when she got off the call she was currently taking. I still hadn't heard from the agent by 4.30pm ( 3 hrs later) so I called again to find that the agent had now finished for the day and gone home without calling me. I hate to pester which is why I left it that long, though still in office hours. The person who'd answered this call then apologised and sorted out booking the job for me. Nico came out the next morning.
So, very good with a bit of frustrating and stressful snag initially.
I'd recommend them and use them again. I'd hope the dodgy start was an anomaly and not the norm for this company.

May 1, 2026
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Reply from JG Pest Control

Hi there, Thank you for posting your review. At JG Pest Control we value your time and always strive to provide fast and efficient service. JG Pest Control Team

Rated 5 out of 5 stars

Excellent service

Ben, the engineer was excellent. He was friendly, efficient and supplied the additional mouse poison as needed. He also explained the next stage to prevent mice entering the garage very effectively.

May 1, 2026
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Reply from JG Pest Control

Hi there,

Thank you for posting your positive review. At JG Pest Control we value your time and always strive to provide fast and efficient service.

JG Pest Control Team

Rated 5 out of 5 stars

Paul was excellent.

Paul was excellent.
He was very empathetic, understanding and offered reassurance.
He answered all my questions thoroughly as I was feeling pretty anxious and offered appropriate advice.
Great service.

May 1, 2026
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Reply from JG Pest Control

Hi there,

Thank you for posting your positive review. At JG Pest Control we value your time and always strive to provide fast and efficient service.

JG Pest Control Team

Rated 5 out of 5 stars

Great service

Polite, honest but sympathetic. Made sure to clearly explain the issue and provide appropriate advice.

May 1, 2026
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Reply from JG Pest Control

Hi there,

Thank you for posting your positive review. At JG Pest Control we value your time and always strive to provide fast and efficient service.

JG Pest Control Team

Rated 5 out of 5 stars

Super professional

Super professional

May 1, 2026
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Reply from JG Pest Control

Hi there,

Thank you for posting your positive review. At JG Pest Control we value your time and always strive to provide fast and efficient service.

JG Pest Control Team

Rated 5 out of 5 stars

The gentleman was very pleasant

The gentleman was very pleasant. I am happy with the job done.

May 1, 2026
JG Pest Control logo

Reply from JG Pest Control

Hi there,

Thank you for posting your positive review. At JG Pest Control we value your time and always strive to provide fast and efficient service.

JG Pest Control Team

Rated 5 out of 5 stars

My mum is VERY pleased with the service…

My mum is VERY pleased with the service that you are providing. She says the guy that’s been visiting is a lovely and helpful man.

April 30, 2026
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Reply from JG Pest Control

Hi there,

Thank you for posting your positive review. At JG Pest Control we value your time and always strive to provide fast and efficient service.

JG Pest Control Team

Rated 5 out of 5 stars

Gemma is the best operator you can have…

Gemma is the best operator you can have with this company. Very knowledgeable and not frightened to get involved in fining the root cause and coming up with solutions. THE BEST ASSET your company has

May 1, 2026
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Reply from JG Pest Control

Hi there,

Thank you for posting your positive review. At JG Pest Control we value your time and always strive to provide fast and efficient service.

JG Pest Control Team

Rated 5 out of 5 stars

Great value

Great value, professional, discreet service. Will definitely use them again if we have to.

May 1, 2026
JG Pest Control logo

Reply from JG Pest Control

Hi there,

Thank you for posting your positive review. At JG Pest Control we value your time and always strive to provide fast and efficient service.

JG Pest Control Team

Rated 5 out of 5 stars

Friendly service

Friendly service, really quick and informative.

May 1, 2026
JG Pest Control logo

Reply from JG Pest Control

Hi there,

Thank you for posting your positive review. At JG Pest Control we value your time and always strive to provide fast and efficient service.

JG Pest Control Team

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