As someone new to crypto, Jiggle has made downloading and setting up my first crypto wallet really simple! I love the user interface - it's simple enough to be accessible to anyone, but still has a lo... See more
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My initial experience was great but your laundering policy has flaws that should be addressed. My account was flagged and closed for reasons I didn’t get an explanation for. Me personally I felt you s... See more
Company replied
Transactions are always managed in a timely and efficient fashion. Fees are considerably lower than other exchanges . Hands down the best crypto wallet I have used .
Company replied
Jiggle does not provide a customer service person to speak with regarding issues. Instead you receive the same generic responses, over & over, that do not resolve your issue, They will not refer you t... See more
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Company details
Written by the company
🚀 Crypto, Simplified. Jiggle is the easiest way to buy, sell, store, and pay with crypto—no seed phrases, no complexity, just instant access. The secure, self-custody Jiggle App and Web Wallet provide you with full control over your assets. Whether you're a beginner or expert, Jiggle offers a simple, intuitive experience. Plus, with 24/7 support and transparent service updates, we're always here to help.
Contact info
Unit No 609-05, Platinum Tower, Plot No JLT-PH1-I2, Jumeriah Lake Towers, 00000, Dubai , U.A.E.
- Support@jiggle.app
- jiggle.app
You should know
3.8
Great
65 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent customer service response.
September 3, 2025
Reply from Jiggle
Hi!
Thank you so much for your positive feedback! We're thrilled to hear that you're happy with our non-custodial wallet. It truly means a lot to us.
Our team is always ready to help, so feel free to reach out anytime via our 24/7 live chat or by emailing us at support@jiggle.app.
We appreciate you choosing us!
Best,
Jiggle Support.
This app sucks wont let me send or…
This app sucks wont let me send or withdrawl my money its just stuck in their pocket i guess
August 22, 2025
Reply from Jiggle
Hi there!
Thanks for taking the time to leave a review today. Please note, this sell issue sits with the Waltzer exchange. We want to assure you their team is working diligently to resolve this issue as quickly as possible. We apologise for any inconvenience this may cause and appreciate your patience. Your frustration is completely understandable, everyone deserves to be in control of their funds.
To assist you better and provide you with alternative sale options and the issue you're experiencing when trying to send, please contact our support team via our 24/7 live chat or email us at support@jiggle.app. We’re always here to help.
Best wishes,
Jiggle Support
Better then moon pay
August 28, 2025
Reply from Jiggle
Hello Andrew,
Thank you for your fantastic review! We're so pleased to hear that you're enjoying Jiggle. Our team works hard to ensure that your experience is both secure and enjoyable.
If you ever need any assistance, don’t hesitate to reach out to us via our 24/7 live chat or email us at support@jiggle.app. We’re always here to help.
Thanks again for choosing Jiggle!
Warm regards,
Jiggle Support
I've used jiggle for the last 11 months…
I've used jiggle for the last 11 months off and on. It seems like every other time I use their services, there is a problem with my payment method, or they need to verify the debit card that im using with my name on it, and that it is actually me, so they require a video verification. It's a lot of extra steps. Part of it is their partner, "Paybis", but they are just as responsible for the uncontrolled chaos. I do not recommend Jiggle or their partner Paybis. Use Coinbase or Uphold because you will have way better results.
April 3, 2025
Reply from Jiggle
Hi Bradley,
We appreciate your feedback regarding the payment method and KYC (Know Your Customer). We would like to first clarify that, as a self-custody crypto wallet, Jiggle does not request user identification in the form of video calls.
This KYC process is instead required and managed by our trusted Exchange partner, Waltzer. We understand that KYC can be inconvenient for some users, but it is a necessary step to ensure compliance with regulatory standards and help prevent illicit activities.
If you have any further questions or concerns regarding the KYC process, we kindly ask you to reach out to Waltzer directly. They will guide you through the process and address any specific queries you may have. You can easily contact their support by emailing support@paybis.com.
Thank you for your understanding, and we appreciate your patience.
Sincerely,
Jiggle Support.
The fact that prior to getting rid of…
The fact that prior to getting rid of the app.I had over $400 in there.And now I am unable to get to that money.Because I don't have a supposed q r code authentification that I used was I don't remember using
August 19, 2025
Reply from Jiggle
Hi Michael,
Thanks for your feedback. It is important to us, and your satisfaction remains a top priority.
If you chose to back up your Jiggle App account using only a QR code, please note that this is the only method available to restore your wallet. The QR code contains your private key, which is what gives you access to your funds.
Because Jiggle is a non-custodial wallet, we do not store or have access to your private keys. This ensures your privacy and full control over your assets, but it also means that if the QR code is lost or no longer accessible, there is unfortunately no way for us to recover your account or crypto.
As mentioned in the welcome email, it's important to store your backup securely. If access to the backup is lost, we’re truly sorry, but your funds cannot be recovered.
We also provided several months’ notice and support to help users migrate their assets during the recent upgrade, which was designed to improve the app based on user feedback.
If you have any questions or need assistance, our support team is available 24/7 at support@jiggle.app, and we will be on hand to help.
Best,
Jiggle Support.
There asking to deposit 149 to with…
There asking to deposit 149 to with drawl and a second deposit of 250 to withdraw
August 22, 2025
Unprompted review
Reply from Jiggle
Hi Jonathan,
Thank you for your feedback. Your feedback is important to us, and your satisfaction remains a top priority.
We’d like to assist you further. Please send the full details of the issue to support@jiggle.app so our team can look into it.
We apologize for any dissatisfaction and are committed to resolving your concern as quickly as possible.
Sincerely,
Jiggle Support
Love this app
Love this app.
I can actually send smaller amounts of Bitcoin without any problems.
I've had seamless transitions
August 11, 2025
Reply from Jiggle
Hi Cassie,
Thank you so much for your wonderful review! We're happy to hear that sending smaller amounts of Bitcoin has been smooth and seamless for you. Our team works hard to ensure the app is both secure and user-friendly for all our customers.
If you ever need any assistance, don’t hesitate to reach out to us via our 24/7 live chat or email us at support@jiggle.app. We’re always here to help.
Thanks again for choosing Jiggle!
Warm regards,
Jiggle Support
Good experience all round
Good experience all round - would recommend for people getting into crypto.
June 30, 2025
Unprompted review
Reply from Jiggle
Hi Jack,
We’re incredibly grateful for your positive feedback! Knowing that you're satisfied with our non-custodial wallet is very rewarding for us.
Our team is always here to support you, so don’t hesitate to contact us via our 24/7 live chat or send us an email at support@jiggle.app.
Thank you for choosing us!
Sincerely,
Jiggle Support
Falsely accused
My initial experience was great but your laundering policy has flaws that should be addressed. My account was flagged and closed for reasons I didn’t get an explanation for. Me personally I felt you should have stated the issue and given time for an explanation. I like your platform but that was wrong on so many levels. I’m not an expert on crypto but your platform was easy to use.
June 26, 2025
Reply from Jiggle
Hi Turner,
We're glad that you find our platform easy to use. We strive to provide a secure and user-friendly app for all our customers.
On the other hand, we're sorry to hear about your experience. We understand your concerns and would like to clarify that our platform operates as a self-custody crypto wallet, meaning we do not handle purchase or compliance-related transactions directly. These processes are managed by our exchange partner, Waltzer. As such, any account reviews or closures are governed by their compliance policies, which are outside of our control.
If you have any questions or need assistance, feel free to reach out to our support team via our 24/7 live chat or by emailing us at support@jiggle.app. Alternatively, you may contact Waltzer directly at support@paybis.com for issues related to purchases or account reviews.
Best wishes,
Jiggle Support.
Well it’s not really an app
Well it’s not really an app, I have to verify my email and “create” a password everytime I go to the Website! Not the app, the app is gone.
June 12, 2025
Reply from Jiggle
Hi Ash,
Thanks for your feedback. Just to clarify your concern, you may have been logged out if you're using a different device or browser, or if you cleared your browser's cache or history. To log back in, simply use your original login method (social login or email verification) and set a new 6-digit PIN. We recommend using the same PIN across devices and browsers to keep things simple.
If there's anything we can do to enhance your experience further, please don't hesitate to reach out. You can contact us via our 24/7 live chat or send us an email at support@jiggle.app.
Sincerely,
Jiggle Support
Reply from Jiggle
Hi Taytay,
We’re incredibly grateful for your positive feedback! Knowing that you're satisfied with our non-custodial wallet is very rewarding for us.
Our team is always here to support you, so don’t hesitate to contact us via our 24/7 live chat or send us an email at support@jiggle.app if you need anything.
Thank you for choosing us!
Sincerely,
Jiggle Support
Great experience!
I received a very quick response and my issue was handled in a professional way.
June 11, 2025
Reply from Jiggle
Hi Tara,
We're delighted to read your positive review! We're committed to delivering a simple and seamless user experience, so it's incredibly rewarding to hear that we've met your expectations!
If you ever need any assistance, please don't hesitate to reach out, we're here for you via our in app live chat or website https://jiggle.app/
Thanks again for your kind words!
Best wishes,
Jiggle Support
I lost money do to the app phase-out
I lost money do to the app phase-out. 300.67 in May 27, 2025. Pretty much told that they couldn't help. I actually did reply. That's when they said they could not help. I was told if I no longer had the QR code they could not help.
May 26, 2025
Reply from Jiggle
Hi Roberta,
Thanks for your feedback. We would like to clarify that we’ve provided ample time and communication around the migration, giving users a number of months to transfer their assets out of the Jiggle App.
We also gave instructions to move forward with your recovery request, but we didn't get a reply back.
If you have any questions or need help, our support team is here for you. Please reach out to support@jiggle.app and we will be on hand to help, 24/7. Thanks again for sharing your concerns.
Sincerely
Jiggle Support.
Jiggle offer fast approval and easy to…
Jiggle offer fast approval and easy to buy and send crypto at a fair price.
June 8, 2025
Reply from Jiggle
Hi there!
We're delighted to read your positive review! Providing a non-custodial crypto wallet that empowers users like you is our top priority. We're committed to delivering a seamless and intuitive experience, so it's rewarding to hear that we've met your expectations.
If there's anything we can do to enhance your experience further, please don't hesitate to reach out. You can contact us via our 24/7 live chat or send us an email at support@jiggle.app.
Thanks again for your kind words!
Sincerely,
Jiggle Support
A great way to send money to those websites where you want a little privacy
I have never had a problem sending my money that is always very quick and very easy
April 9, 2025
Reply from Jiggle
Hi Jason,
Your review made our day! We're thrilled that you're happy with Jiggle. Our team is dedicated to offering a secure and user-friendly non-custodial wallet experience.
If you ever have any questions or need help, we're here for you via our 24/7 live chat or send us an email at support@jiggle.app. Thank you for choosing us!
Sincerely,
Jiggle Support
I think it's wrong
I think it's wrong, that because you changed your app or upgraded it, I lose the money I had on your platform.
April 7, 2025
Reply from Jiggle
Hello Brian,
Thanks for your feedback. We would like to clarify, users do not automatically lose access to their assets due to the upgraded platform.
We’ve provided ample time and communication around the migration, giving users a number of months to transfer their assets out of the Jiggle App. If you're still using the Jiggle App, you can still transfer your assets out before the migration deadline.
This upgrade is part of a larger effort to improve Jiggle based on user feedback, with the goal of delivering a better experience for everyone.
If you have any questions or need help, our support team is here for you. Please reach out to support@jiggle.app and we will be on hand to help, 24/7. Thanks again for sharing your concerns.
Quick and easy only bad thing is they…
Quick and easy only bad thing is they stopped doing cash outs for crypto for US customers
March 28, 2025
Reply from Jiggle
Hi John,
We’re delighted to read your positive review! Please note that the selling issue is related to the Waltzer exchange. Rest assured, their team is working hard to resolve this as quickly as possible, and we're pleased to announced Sell for US customers will be back very soon! We apologize for any inconvenience this may have caused and greatly appreciate your patience.
Your feedback is valuable, and if there's anything else we can do to enhance your experience, please contact our support team via support@jiggle.app.
Sincerely
Jiggle Support.
Couldn't get app to work but website worked just fine for me
Not sure if it's just my phone but app would not let me access anything. However the website worked great
March 16, 2025
Unprompted review
Reply from Jiggle
Hi Aaron!
We apologize for any dissatisfaction you have experienced with our application. We have responded to your email and need additional information to investigate your concern further.
For immediate assistance, please contact our support team by using the in-app live chat, visiting our website at https://jiggle.app/, or emailing support@jiggle.app. We look forward to your message.
Also please respond to our message via in-app live chat, visiting our website at https://jiggle.app/ We look forward to your reply since you never reply to our questions in email.
Sincerely
Jiggle Support.
Jiggle is full of bugs and customer service is poor
Jiggle will take your money then claim it's not their problem. I sent my friend money, then jiggle sent an email to all their customers saying there was an update and all the funds needed to be moved or they would disappear. This is super untrustworthy and unnecessary. I helped my friend and tried to send the funds out of the jiggle wallet but it wouldn't work. Since he had me saved as a contact from the previous transaction, I decided to send the funds back to myself. This didn't work. The funds were lost and jiggle refused to help track down the money and kept telling me the transaction was confirmed, but they didn't care my money was lost and couldn't get it back to me. I do believe they are in the business of stealing from people and they are a scam app. Don't use their app. There are far better out there.
February 25, 2025
Unprompted review
Reply from Jiggle
Hi Merete,
First we would like to assure you we have not stolen your money. As a self-custody wallet, we have no access to customer funds, empowering our users with complete control over their cryptocurrency. We have tried to explain the whole situation with you in our in-app live chat and also our email. We apologize for any dissatisfaction you have regarding our application and we are committed to respond to your inquiry and work towards a solution.
Sincerely,
VT - Jiggle Support
Takes a little longer than some…
Takes a little longer than some wallets, but overall good app.
September 12, 2024
Reply from Jiggle
Hi There,
We're delighted to read your positive review! Providing a self-custody crypto wallet that empowers users like you is our top priority. We're committed to delivering a seamless and intuitive experience, so it's rewarding to hear your feedback.
Regarding speed we expect this may be in relation to transactions. If this is the case, unfortunatley the speed of transactions depends on blockchain confirmations, not our wallet. You can choose the 'Fast' option to speed things up for outbound transactions, but it will increase miner fees (which go to the network). Let us know if you have any more questions!
Thanks again for your kind words,
Jiggle Support
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