As someone new to crypto, Jiggle has made downloading and setting up my first crypto wallet really simple! I love the user interface - it's simple enough to be accessible to anyone, but still has a lo... See more
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My initial experience was great but your laundering policy has flaws that should be addressed. My account was flagged and closed for reasons I didn’t get an explanation for. Me personally I felt you s... See more
Company replied
Transactions are always managed in a timely and efficient fashion. Fees are considerably lower than other exchanges . Hands down the best crypto wallet I have used .
Company replied
Jiggle does not provide a customer service person to speak with regarding issues. Instead you receive the same generic responses, over & over, that do not resolve your issue, They will not refer you t... See more
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Company details
Written by the company
🚀 Crypto, Simplified. Jiggle is the easiest way to buy, sell, store, and pay with crypto—no seed phrases, no complexity, just instant access. The secure, self-custody Jiggle App and Web Wallet provide you with full control over your assets. Whether you're a beginner or expert, Jiggle offers a simple, intuitive experience. Plus, with 24/7 support and transparent service updates, we're always here to help.
Contact info
Unit No 609-05, Platinum Tower, Plot No JLT-PH1-I2, Jumeriah Lake Towers, 00000, Dubai , U.A.E.
- Support@jiggle.app
- jiggle.app
You should know
3.8
Great
65 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
For 3 months
For 3 months , 5 different phones , I have tried to log I to my act they biometrics. And I can't. Please explain to me how I am I a la to access my act. I have been doingv these stupid open your mouth, smile, tests for 3 flipping months trying to recover my act. To access my funds.
Complete bs jiggle why can't you Call a 1800 number. Jiggle will be shut down soon...Mark my words as they're completely frauding people.
That's how I know jiggle is a fuxkijng scam. 3 months, 5 different new phones trying to access myvaxt. Explain jiggle ...Or just admit, your company is phony
September 11, 2024
Unprompted review
Reply from Jiggle
Hi Andrew,
Thank you for the feedback. As a self-custody crypto wallet, we prioritize your security and privacy. This means we do not have access to your account or your funds. Your private keys are solely in your possession, ensuring that only you have control over your assets. While this provides the highest level of security, it also means you are responsible for creating and storing your backup. We have requested futher information, can you please provide this so we can better understand your situation and the reason you are unable to restore access to your Jiggle account.
Best wishes,
Jiggle Support.
I like the quick and easy deposit option while using litecoin but what I don’t like is the fee they charge from $7.90 - $11.00 with bank transfer then my bank charges another $3.00 -$7.00 so I lose
I like the quick and easy deposit option while using litecoin but what I don’t like is the fee they charge from $7.90 - $11.00 with bank transfer then my bank charges another $3.00 -$7.00 so I lose anything from $10.00 to $18.00…
August 7, 2024
Reply from Jiggle
Hi Jypcee,
Thank you for taking the time to share your posive experience with Jiggle. We're thrilled to have provided you with a secure and reliable platform for managing your crypto.
Regarding fees, these are charged by our exchange partner Waltzer for the purchase or sale of cryptocurrency. These fees will vary depending on the size of your transaction, but we apprciate the feedback and we will definitely pass it on to Waltzer to make them aware of your concerns.
We truly value your support.
Best wishes,
Jiggle Support.
Reply from Jiggle
Hi There, Thank you so much for the review! We're delighted to hear that your enjoying using Jiggle. Our mission is to provide a top of the range self custody experience, and your feedback confirms we're on the right track. Should you have any questions or need assistance, our team is always available via in-app live chat or our website https://jiggle.app/. Best Wishes, Jiggle Support.
Charge too much fee
August 2, 2024
Reply from Jiggle
Hi there,
We apologize for any dissatisfaction you have regarding the fees to buy crypto using Jiggle. We want to clarify that the fees are actually charged by our trusted exchange partner, Waltzer. They handle the buying and selling of cryptocurrencies on our app. We have worked closely with Waltzer to ensure that they offer competitive fees in line with industry standards.
Your feedback is appreciated, and we will definitely pass it on to Waltzer to make them aware of your concerns. If you would like to discuss the fees directly with them or seek further clarification, please follow these steps: Select 'actions' > 'sell' > choose any cryptocurrency to connect to Waltzer. Their live chat option can be found at the bottom of the page.
We truly value your business and want to provide the best experience for our customers. Thank you for bringing this to our attention, and we appreciate your understanding as we work together with Waltzer to address your concerns.
Best wishes,
Jiggle Support
I have been trying to sell my crypto…
I have been trying to sell my crypto currency and I'm unable to. I spoke woth someone over their messaging app and he told me that there system is down right now sending to US funds. All I want is my money!
July 10, 2024
Unprompted review
Reply from Jiggle
Hi Lisa,
Thanks for taking the time to leave a review today. Please note, this sell issue sits with the Waltzer exchange. We want to assure you their team is working diligently to resolve this issue as quickly as possible. We apologise for any inconvenience this may cause and appreciate your patience. Your frustration is completely understandable, everyone deserves to be in control of their funds.
To assist you better and provide you with alternative sale options, please contact our support team via support@jiggle.app.
Best wishes,
Jiggle Support
Terrible second transaction asked for…
Terrible second transaction asked for video call they say upto 2 min to set up call bs now I have significant amount in bank ac blocked do not recommend sucks not professional
May 25, 2024
Unprompted review
Reply from Jiggle
Hi Julio,
We appreciate your feedback regarding your KYC (Know Your Customer) request. We would like to firstly clarify that as a self-custody crupto wallet, Jiggle does not request user identification in the form of video calls.
This KYC process is instead required and managed by our trusted Exchange partner, Waltzer. We understand that KYC can be inconvenient for some users, but it is a necessary step to ensure compliance with regulatory standards and help prevent illicit activities.
If you have any further questions or concerns regarding the KYC process, we kindly ask you to reach out to Waltzer directly. They will guide you through the process and address any specific queries you may have. You can easily contact their support by emailing support@paybis.com.
Thank you for your understanding, and we appreciate your patience.
Sincerely,
Jiggle Support.
HORRIBLE SERVICE
Jiggle does not provide a customer service person to speak with regarding issues. Instead you receive the same generic responses, over & over, that do not resolve your issue, They will not refer you to a supervisor or anyone to actually speak with. They refer you to Waltzer who only refer you back to Jiggle. I work with two other Crypto svcs that have never given me the poor customer svc I am getting from Jiggle.
May 14, 2024
Unprompted review
Reply from Jiggle
Dear Cathy,
Thank you for your feedback. We apologize for the frustration you've experienced with our customer service. Your satisfaction is our priority, and we're sorry we didn't meet your expectations.
We take your feedback seriously and we are enhancing our coordination with partner services to prevent further issues.
We believe we have now resolved your querey directly with support. Please contact us at support@jiggle.app if you have any more questions or require any further assistance. Thank you for your patience.
Sincerely,
Jiggle Support
Thieves!
This company never gave me a 12 word backup or a backup at all when I started using them I was just learning how to do crypto I was new to it and I have a brain tumor with cancer so I don't understand things quite like I used to and they knew this I reached out to the support multiple times right after money was put in my account I put it in there my account was seriously froze up I was talking to support and they told me to log out of it which I did and when I logged back in I couldn't get in and I had no backup and they told me that my crypto money was going forever unless I had a backup that they never provided me they knew this when they told me to log out I am so angry I have no food and I have no money and I'm dying of cancer and I am very sick I need my money! It's $105.00
You swindled me!! Told me to log out!
January 2, 2024
Unprompted review
Reply from Jiggle
Hi Melissa,
Thank you for the feedback.
As a self-custody crypto wallet, we prioritize your security and privacy. This means we do not have access to your account or your funds. Your private keys are solely in your possession, ensuring that only you have control over your assets. While this provides the highest level of security, it also means you are responsible for creating and storing your backup.
We understand that navigating the world of cryptocurrency can be daunting, especially if you're new. That's why we strive to educate our users about the importance of creating and securely storing backups. We make this clear during registration and in our welcome email to ensure that all users are aware of this crucial step.
In terms of backup options, Jiggle offers two choices: a paper backup (QR code) and biometrics. We do not offer 12-word seed phrases as a backup option.
Whilst this situation is unfortunate, we have provided all assistance possible directly over support. If you have lost your backup, there is sadly nothing more we can do to assist you.
Best wishes,
Jiggle Support.
Recently made my first crypto purchase
Recently made my first crypto purchase. This app is pretty user friendly and the customer service was very helpful!
April 12, 2024
Unprompted review
Reply from Jiggle
Hi Ermir,
Thank you immensely for your encouraging feedback! We're overjoyed to learn about your positive encounter with Jiggle. Our team dedicates itself to creating a secure and user-friendly app experience for all our users. Should you ever require assistance or have inquiries, please feel free to connect with us anytime via our in-app live chat or through our website at https://jiggle.app/. We're here to support you every step of the way.
Warm regards,
Jiggle Support.
Easy and simple to use app for making…
Easy and simple to use app for making quick crypto payment. I would recommend.
April 13, 2024
Unprompted review
Reply from Jiggle
Hi Zachary,
We're thrilled to receive your recommendation! Making crypto payments easy and simple is what we strive for. Should you ever need support or have suggestions for improvement, please feel free to reach out. We're here to assist you every step of the way.
Best wishes,
Jiggle Support.
First use immediate fraudulent charges on my bank card
I used Jiggle yesterday for the very first time and I immediately had two fraudulent charges on my bank card -- one from Singapore and one from Africa! Wow
April 13, 2024
Unprompted review
Reply from Jiggle
Hi Julieta,
We're sorry to hear about your experience. We understand your concern, and we'd like to clarify that our platform, as a self-custody crypto wallet, does not involve the use of bank cards for transactions. However, it's worth noting that our exchange partner Waltzer does facilitate card payments, which might have caused some confusion. While it's unlikely that these fraudulent charges are associated with their services, we take security very seriously.
Please reach out to support@jiggle.app and we will follow up. Alternatively, please reach out to the Waltzer exchange directly via the link: https://waltzer.io/contactqueries.
Best wishes,
Jiggle Support.
Man these fees are insane to send and…
Man these fees are insane to send and recieve. Much cheaper alternatives out there
December 15, 2023
Unprompted review
Reply from Jiggle
Hi,
Thank you for taking the time to write us a Trustpilot review. It is understandable that high transaction fees aren't ideal.
To clarify, we don't benefit in any way from your sending or recieving fees. Mining fees are paid to the miners who process crypto transactions and secure the network. These fees apply across all crypto transactions, so it is not the case that there are cheaper alternatives. In Jiggle, you have the flexibility to adjust the Miner fee according to your preference. However, it's worth mentioning that modifying the network fee will impact the speed at which your transaction is picked up and confirmed by the network.
If you are finding the miner rates are particularly high for a certain cryptocurrency, this might be due to increased activity on the network (Bitcoin is particularly congested at the moment). One option is to try a different cryptocurrency; Litecoin for example is known for having relatively low miner fees.
I hope this helps clear things up. If you have any questions, we're here for you via our in app live chat or website https://jiggle.app/
Best wishes,
Jiggle support,
Kit
Bug in app cost me $$$ - Jiggle unwilling to refund
I started using this app about a month ago and have used it for MANY transactions. I'd say an average of 5 a transactions a day with transaction fees ranging from $5 to $40 (depending on how much you are sending). I only send LiteCoin to 1 wallet. The way that I access the address is by choosing "send", "add recipient", and then clicking "activity" which allows you to send to an address that you have already sent to. This is the easiest way since I only send to one address.
This evening, I did my usual process but I never received the LiteCoin in my other wallet. I looked at the details and the money was somehow sent to another address. There should not have been any other addresses in my activity log.
Contacted support and they said that they can't do anything about it. This was clearly an issue with their app and I have pages of transaction history that show only 1 address. They will no longer be receiving my $25 - $75 in daily fees. I'll just go back to sending bitcoin (which I buy from another source) and waiting a little bit longer.
December 1, 2023
Unprompted review
Reply from Jiggle
Hi Jake,
Firstly we would like to thank you for your feedback. Whilst we understand your initial frustration we would like to emphasise that this issue has now been reolved and that your funds were ultimatley recovered. We would also like to highlight that the sending crypto to the incorrect wallet address is not an isssue with our product, and that customers should always carfully review the address prior to sending their crypto.
In this instance, you had sent your funds back to our exchange partner waltzer. Fortunatley, as communicated over live chat, our support were able to assist, with the exchange ultimatley returning your funds. Conidering the work done to resolve this issue we would very much appreciate if you could update this review to reflect the current situation.
Best Wishes,
Jiggle Team,
Drake
Fees are higher than coinbase and…
Fees are higher than coinbase and kraken. And i could not send my bitcoin right away, i am still waiting for their "pending". Super frustrating, they not tell you anything about the process until after they have taken the money, charged a crazy fee service. Very disappointing!
November 17, 2023
Unprompted review
Reply from Jiggle
Hi Carlos,
We apologize for any dissatisfaction you have regarding the fees to buy crypto using Jiggle. We want to clarify that the fees are actually charged by our trusted exchange partner, Waltzer. They handle the buying of cryptocurrencies via our app. We have worked closely with Waltzer to ensure that they offer competitive fees in line with industry standards.
Your feedback is highly appreciated, and we will definitely pass it on to Waltzer to make them aware of your concerns. If you would like to discuss the fees directly with them or seek further clarification, please follow these steps: Select 'actions' > 'sell' > choose any cryptocurrency to connect to Waltzer. Their live chat option can be found at the bottom of the page.
In terms of 'Pending' transactions, as a self-custody wallet you will need to wait for transactions to reach 1 confirmation on the blockchain before funds are availiable. This is simply the nature of blockchain technology and there is nothing we can do to affect this. We truly value your business and want to provide the best experience for our customers, so the feedback is always appreciated.
Best wishes,
Jiggle Team
Kate
Super clowny
Super clowny. After taking the money from my account my transaction never completed as it just kept spinning to verify my personal information. RockWallet is 100x better and user friendly.
November 3, 2023
Unprompted review
Reply from Jiggle
Hi Jim,
We want to first apologise for your negative experience with Jiggle. Whilst we understand you haven't had a great experience, your feedback is always welcomed.
We have thoroughly reviewed your situation and as advised over support, your issue in fact sits with our exchange partner Waltzer. We have therefore passed your concerns onto Waltzer to make them aware. If you would like to discuss the issue directly with them or seek further clarification, please follow these steps: Open the Jiggle app > Select 'actions' > 'buy' > choose any cryptocurrency to connect to Waltzer. Their live chat option can be found at the bottom of the page.
Best wishes,
Jiggle Team
Kit
New to crypto? Give this a go!
As someone new to crypto, Jiggle has made downloading and setting up my first crypto wallet really simple! I love the user interface - it's simple enough to be accessible to anyone, but still has a lot of great features. The biometrics are really cool and take the hassle out of remembering/securing a seed phrase! I'm looking forward to more features from Jiggle in the future :)
September 6, 2023
Unprompted review
Reply from Jiggle
Hi Rebecca,
We appreciate your fantastic review! It's great to know that you're satisfied with our non-custodial crypto wallet. Our team works hard to ensure that your digital assets remain safe and that you have full control over your funds. If there's anything else we can do to enhance your experience, please feel free to let us know.
Thank you again,
Jiggle Team,
Drake
It was my first time using Jiggle
It was my first time using Jiggle, it was very simple and easy to use, I was able to buy and send LTC in minutes. I will defo be using this again!
September 18, 2023
Unprompted review
Reply from Jiggle
Hi,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with Jiggle. We strive to provide a secure and user-friendly app for all our customers. If you ever need any assistance or have any questions, please don't hesitate to reach out, we're here for you via our in app live chat or website https://jiggle.app/.
Warm Regards,
Jiggle Team
Nick
CAUTION~
This service does not presently have the option to sell!! And sending it out requires a confirmation code(s) which never arrived. I'm hoping to get some resolution but after spending all day with no support on why confirmation codes are not sent, I'm wishing I'd never deposited onto JIGGLE. Hoping for some resolution and a human to contact me. Until then my Crypto on JIGGLE is USELESS.
September 17, 2023
Unprompted review
Reply from Jiggle
Hi Donna,
We want to first and foremost apologise for your negative experience with Jiggle and assure you we are committed to resolving any issues you may be facing.
You are correct that we do not support sell functionality. However, please be assured that we are actively working on developing this feature, and it will be included in upcoming updates. We sincerely apologize for any inconvenience this may have caused.
In response to requiring a confirmation code to send crypto, this is normally the case if you have 2FA switched on. Please check your settings and see if this setting is turned on. In any case, you should be receiving the confirmation code to the email associated with your account. We are therefore working with our technical team to look into this issue for you.
Thank you for reaching out, and we appreciate your patience as we address this issue for you. We will email you from support@jiggle.app for any further developments in this case- KP, Jiggle Team
Brilliant app and an innovative…
Brilliant app and an innovative concept.
Highly recommend - I can see this being huge in the future!
July 5, 2023
Unprompted review
Reply from Jiggle
Hello Samwell,
Jiggle Team here! 🌟
We appreciate your fantastic review! It's great to know that you're satisfied with our non-custodial crypto wallet. Our team works hard to ensure that your digital assets remain safe and that you have full control over your funds.
If there's anything else we can do to enhance your experience, please feel free to let us know in our app live chat or via the website https://jiggle.app/.
Warm regards,
Jiggle Team
Nick
A User-Friendly Non-Custodial Crypto App
Jiggle is great! As a beginner to the world of crypto, I have found it incredibly user-friendly, allowing me to easily navigate and manage my digital assets. It is clearly new on the scene but i'm sure theres plenty more to come.
June 30, 2023
Unprompted review
Reply from Jiggle
Hello Peter,
Jiggle Team here! 🌟
Thank you so much, for your fantastic review! We're thrilled to hear that you're finding Jiggle to be a user-friendly crypto app. As a beginner in the crypto world, we understand how important it is to have a platform that's easy to navigate and manage your digital assets. 😊
Rest assured, we're committed to continuous improvement and bringing you even more exciting features in the future. Stay tuned for the latest updates!
We appreciate your support, and please don't hesitate to reach out if you have any questions or suggestions. We're here to make your crypto journey smooth and enjoyable!
Warm regards,
Jiggle Team,
Drake
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