Jigpaws created a beautiful book of pictures for my sister who lost her beautiful lab Ozzy. The quality was better than I expected. It's better if you use the original photo however Jigpaws still man... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I ordered a custom hard cover notebook from Jigpaws and couldn’t be happier! The quality is fantastic – really sturdy, beautifully made, and exactly what I was looking for. It feels premium and will... See more
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I have never ordered from Jigpaws before and I was worried that my order hadn't been acknowledged however I emailed the team who put my mind at rest and kept me updated through the process. I am just... See more
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The cushion we ordered was lovely and will help us keep cherish our memories of our beloved boy. We had an issue with the photo tile however this was promptly resolved. Excellent quality and custome... See more
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Company details
Written by the company
Create Unique Pet Gifts – Personalised Pet Photo Gifts! Simply upload one of your many pet photos and create a lovingly crafted personalised pet photo gift – jigsaws, cushions, photo tiles, journals and cards – to share with friends and family around the world. Jigpaws. Share a little piece of the family.
Contact info
United Kingdom
- support@jigpaws.com
- jigpaws.com
4.7
Excellent
118 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Spot on from order to delivery time
April 29, 2026
Reply from Jigpaws
Thanks for taking the time to leave us and excellent review and we hope to see you again. All the best, The Jigpaws Team 🎁🐶😻🦄👍🏼
Would recommend ✅
Promptly delivered. Quick response to email with customer service. Good quality product. Would definitely recommend.
April 6, 2026
Reply from Jigpaws
Thanks for the excellent review Pat. See you again soon. All the best, The Jigpaws Team 🎁🐶😻🦄👍🏼
Lovely memento
I lost my beautiful cat and the cushion I bought from you with his photo is lovely.
April 3, 2026
Reply from Jigpaws
Thanks for the lovely review Lynne and we hope your cushion brings you fond memories. All the best, The Jigpaws Team
Treasured memory
We loved the puzzle of our late border collie. She loved snow and it was for that reason I chose a photo to turn into a puzzle knowing it wasn’t going to be easy to put together. It gave us time to treasure her memory and reflect on her life while building it. Thank you so much for a great product. Quality was great too. Will order again.
April 3, 2026
Reply from Jigpaws
That's great to hear Sam. Thank you for taking the time to leave us a great review. Glad to hear the puzzle brought you happy memories. Also, the puzzles do look great framed. All the best, The Jigpaws Team
Totally the wrong size that I ordered!
March 29, 2026
Reply from Jigpaws
Hi again,
Just a final follow-up from us.
We’ve reached out a couple of times as we’d really like to help resolve this for you, but haven’t heard back just yet.
If you’re still happy to get in touch, we’d be more than willing to find a solution and make this right.
In the meantime, please feel free to contact us at support@jigpaws.com
– we’re always here to help.
Warm regards,
Simon – Founder @ Jigpaws.com 🎁🐶😻🦄👍🏼
/////
Hi again,
Just following up as we haven’t heard back from you yet.
We’ve reached out via email and here on Trustpilot as we’d really like to help resolve this for you.
If you’re able to confirm which size you were expecting, we’ll do our best to find a suitable solution.
Please feel free to get in touch at support@jigpaws.com – we’re always happy to help.
Many thanks,
Simon – Founder @ Jigpaws.com 🎁🐶😻🦄👍🏼
/////
Morning Dennis,
Hope you’re well, and thank you for your order.
Sorry to hear you’re disappointed the size of the cushion you ordered – I can see that you bought a 30×30cm (small) cushion for £27 on the 29th March.
We currently only offer two sizes – £27 for a 30x30cm and £32 for 46x46cm.
So, it would be really helpful if you could let us know which size you were expecting...?
We're here to help as always, so please let us know how we can put things right for you.
I have also emailed you separately to help find a solution.
Many thanks,
Simon – Founder @ Jigpaws.com 🎁🐶😻🦄👍🏼
Excellent quality and customer service
Excellent customer service, the puzzle is great quality and we were amazed by the picture! Every detail in the picture was perfect!
March 28, 2026
Reply from Jigpaws
Thanks for the fabulous review Kyla. Much appreciated. All the best, The Jigpaws Team 🎁🐶😻🦄👍🏼
Personalised cushion of my Dearly…
Personalised cushion of my Dearly Departed Maisie - Cat
Brilliant
Thanks ❤️
March 25, 2026
Reply from Jigpaws
Thanks for sharing Lynne and we hope your cushion brings you many happy memories. All the best, The Jigpaws Team 😻
Quality of the puzzle was good but the…
Quality of the puzzle was good but the photo had the top of the head cut of was so disappointed it was for a present
March 25, 2026
Reply from Jigpaws
Hi Susan,
Just a quick follow-up to my previous message – thank you again for bringing this to our attention.
I’m really pleased to hear that you’re happy with the reprinted puzzle – I’m glad we were able to get this sorted for you 😊
Thanks again for your patience while we resolved this, especially as it was for a gift.
If you have a moment and feel your experience has improved, we’d really appreciate you updating your review – it means a lot to a small business like ours.
Warm regards,
Simon – Founder @ Jigpaws.com 🎁🐶😻🦄👍🏼
/////
Hi Susan,
Just a quick follow-up to my previous message – thank you again for bringing this to our attention.
We’ve reprinted your puzzle and it will be on its way to you shortly.
Sorry again for the disappointment caused, especially as it was for a gift, but I hope the replacement arrives just as you’d hoped:)
If there’s anything else at all you need in the meantime, please don’t hesitate to get in touch – always happy to help.
Warm regards,
Simon – Founder @ Jigpaws.com 🎁🐶😻🦄👍🏼
/////
Hi Susan,
Thank you for your review – I’m really glad to hear you were happy with the quality of the puzzle, but I’m very sorry to hear about the cropping, especially as it was for a gift.
Our puzzles are printed to match the preview shown when the image is uploaded, but I completely understand how disappointing this must have been if it didn’t arrive as expected.
We’d really love the opportunity to put this right for you. If you’re able to, please could you send us a photo of the puzzle you received to support@jigpaws.com – we’ll take a closer look and do our best to resolve this for you ASAP.
Many thanks,
Simon – Founder @ Jigpaws.com 🎁🐶😻🦄👍🏼
Great fast delivery great quality my…
Great fast delivery great quality my husband loves his gift
March 24, 2026
Reply from Jigpaws
Glad your husband loved his gift and thanks for the great review. All the best, The Jigpaws Team 🎁🐶😻🦄👍🏼
Excellent customer service
I ordered a puzzle from Jigpaws when I wanted it to arrive in 4 days, basically impossible. I got a very quick response from Simon Johnson saying they would try very hard. I did not realize it was coming from the UK. I received it just one week after I ordered it. My sister was very pleased with the quality of her puzzle which was an adorable photo of her cat.
March 10, 2026
Reply from Jigpaws
Thank you for the excellent review Ellen. The team are thrilled to hear your sister loved her birthday gift. All the best, The Jigpaws Team 🎁🐶😻🦄👍🏼
Jigpaws created a beautiful book of…
Jigpaws created a beautiful book of pictures for my sister who lost her beautiful lab Ozzy. The quality was better than I expected. It's better if you use the original photo however Jigpaws still managed to create brilliant pics from some that were copies. Would highly recommend.
November 1, 2025
Unprompted review
Reply from Jigpaws
Thank you Karen. We hope it brings your sister fond memories of Ozzy. All the best, The Jigpaws Team 🙏🏼
I ordered a lovely notebook for a gift
I ordered a lovely notebook for a gift. The quality of the item is great and the photo quality is excellent. I will definitely buy from this company again. Arrived as stated and packaging was good. Thank you! ❤️
November 27, 2025
Unprompted review
Reply from Jigpaws
Thank you for such a glowing review. The team are thrilled to hear this. All the best, The Jigpaws Team 🎁🐶😻🦄👍🏼
Reply from Jigpaws
Fabulous... that's great to hear. All the best, The Jigpaws Team 🎁🐶😻🦄👍🏼
Absolutely gorgeous
Absolutely gorgeous, my granddaughter will love the photo cushion with her beloved cats!
February 26, 2026
Unprompted review
Reply from Jigpaws
Thank you Caroline. We hope she loves her cushions as much as her beloved cats. All the best, The Jigpaws Team 🎁🐶😻🦄👍🏼
Fantastic service… great communication…
Fantastic service… great communication with Simon. Arrived within a few days of ordering and I’m positive the recipient will be delighted when she receives it on her birthday.
February 2, 2026
Reply from Jigpaws
Thank you Alison. Your excellent review is appreciated. All the best, Simon 🎁🐶😻🦄👍🏼
Great products
Great products, exactly as described. Prompt delivery. Would thoroughly recommend.
January 30, 2026
Reply from Jigpaws
Thanks for the great review Claire. The team really appreciate your feedback. All the best, The Jigpaws Team 🎁🐶😻🦄👍🏼
Reply from Jigpaws
Fabulous... that's great to hear Jim. Happy puzzling. All the best, The Jigpaws Team 🎁🐶😻🦄👍🏼
Arrived quickly and just like the…
Arrived quickly and just like the photo. Can’t wait to give it to the recipient although I’m going to wait until Christmas
January 25, 2026
Reply from Jigpaws
Thank you Gill... you are our 100th EXCELLENT review...!!! All the best, The Jigpaws Team 🎁🐶😻🦄👍🏼
Reply from Jigpaws
Thanks for the great review. Happy puzzling...! All the best, The Jigpaws Team 🎁🐶😻🦄👍🏼
Fantastic jigsaw and company
Jigsaw of my dog arrived today and is absolutely gorgeous, high quality box,pieces and bag, image is printed perfectly to what I sent. Super Fast delivery and kept informed at all stages from confirmation of order to confirmation of posting, would highly recommend this company and will definitely be purchasing more
January 21, 2026
Unprompted review
Reply from Jigpaws
Thank for the fantastic review Lesley. Happy puzzling. All the best for the New Year...! Many thanks, The Jigpaws Team 🎁🐶😻🦄👍🏼
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