Jigpaws Reviews 118

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting they are well-made, sturdy, and feature fantastic image reproduction. Many people are delighted with their orders, finding them to be perfect gifts and cherished keepsakes. The ordering process is often described as easy and quick, and the delivery service is frequently highlighted for its speed and efficiency, with many orders arriving on time or even earlier than expected. However, some customers experienced issues with their orders, such as receiving the wrong size or quantity of items. A few people also reported poor picture quality on certain products, with images appearing blurry or cut off. Additionally, some reviewers mentioned not receiving order confirmations or updates, leading to initial concerns about their purchase status.

What people talk about most

Product

Users describe positive interactions with product quality. Many reviewers praise the high quality of items... See more

Quality

People report positive experiences with quality. Customers consistently praise the excellent quality of... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of ordering, with... See more

Delivery service

Consumers consistently report positive experiences with delivery service. Many reviewers highlight the super... See more

Service

Clients share positive opinions on service. Customers consistently praise the excellent service, highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jigpaws created a beautiful book of pictures for my sister who lost her beautiful lab Ozzy. The quality was better than I expected. It's better if you use the original photo however Jigpaws still man... See more

Company replied

Rated 5 out of 5 stars

I ordered a custom hard cover notebook from Jigpaws and couldn’t be happier! The quality is fantastic – really sturdy, beautifully made, and exactly what I was looking for. It feels premium and will... See more

Company replied

Rated 5 out of 5 stars

I have never ordered from Jigpaws before and I was worried that my order hadn't been acknowledged however I emailed the team who put my mind at rest and kept me updated through the process. I am just... See more

Company replied

Rated 5 out of 5 stars

The cushion we ordered was lovely and will help us keep cherish our memories of our beloved boy. We had an issue with the photo tile however this was promptly resolved. Excellent quality and custome... See more

Company replied


Company details

  1. Gift Shop

Written by the company

Create Unique Pet Gifts – Personalised Pet Photo Gifts! Simply upload one of your many pet photos and create a lovingly crafted personalised pet photo gift – jigsaws, cushions, photo tiles, journals and cards – to share with friends and family around the world. Jigpaws. Share a little piece of the family.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

118 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

What a great gift

What a great gift! Very well appreciated by friends - fantastic idea and the quality was excellent too. Big thumbs up from me!

December 1, 2025
Jigpaws logo

Reply from Jigpaws

Thank for the great review and we're glad to hear your friends loved their gifts...! All the best for the New Year...! Many thanks, The Jigpaws Team 🎁🐶😻🦄👍🏼

Rated 5 out of 5 stars

Excellent customer service

The cushion we ordered was lovely and will help us keep cherish our memories of our beloved boy.
We had an issue with the photo tile however this was promptly resolved.
Excellent quality and customer service and would recommend to all.

December 30, 2025
Unprompted review
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Reply from Jigpaws

Hi Alison,

Thank you so much for the great review — we’re really glad we were able to resolve this for you 😊

Warm regards for the New Year!

Simon – Founder, Jigpaws.com

Rated 5 out of 5 stars

Loved the jigsaws

Loved the jigsaws
Still waiting for the notebook

December 30, 2025
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Reply from Jigpaws

Thanks for the great review Barbara. All the best for the New Year from The Jigpaws Team...! 🎁🐶😻🦄👍🏼

Rated 5 out of 5 stars

I have never ordered from Jigpaws…

I have never ordered from Jigpaws before and I was worried that my order hadn't been acknowledged however I emailed the team who put my mind at rest and kept me updated through the process. I am just waiting on delivery now. I would recommend jigpaws 100%

December 25, 2025
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Reply from Jigpaws

Thanks for the lovely review Annie...! We hope your Christmassy cushion is enjoyed. All the best for the New Year...! Many thanks, The Jigpaws Team 🎁🐶😻🦄👍🏼

Rated 5 out of 5 stars

Very pleased

Very pleased, lovely memory of a much loved dog for my granddaughter

December 17, 2025
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Reply from Jigpaws

Such a thoughtful gift. Warmest wishes for the festive season. Many thanks, The Jigpaws Team 🎁🐶😻🦄👍🏼

Rated 5 out of 5 stars

Great service

I ordered a cushion with a photo of my son’s little dog on.It was a very quick and easy to order, I just uploaded a photo, ordered the size I wanted,gave my details and the delivery was very good.I good company would recommend.

December 15, 2025
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Reply from Jigpaws

Thanks for the great review and we hope your son loves his gift. All the very best for the festive season! Many thanks, The Jigpaws Team 🎁🐶😻🦄👍🏼

Rated 5 out of 5 stars

Good quality Product

Good quality, speedy service and great packaging.

December 4, 2025
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Reply from Jigpaws

Our pleasure Martyn. Thanks for the great review. Have a fantastic Christmas and New Year! Many thanks, The Jigpaws Team 🎁🐶😻🦄👍🏼

Rated 5 out of 5 stars

Looks good quality

Looks good quality, Christmas gift so can’t comment further, fast delivery

November 23, 2025
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Reply from Jigpaws

Such a thoughtful gift and thanks for the great review. All the very best for the festive season! Many thanks, The Jigpaws Team 🎁🐶😻🦄👍🏼

Rated 5 out of 5 stars

Excellent product

Quick delivery and quality product

November 26, 2025
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Reply from Jigpaws

Delighted to hear you enjoyed your JIGPAWS experience. Warmest wishes for the festive season, Many thanks, The Jigpaws Team 🎁🐶😻🦄👍🏼

Rated 5 out of 5 stars

Great product

Really happy with my cushion my friend will love it. Came in good time and quality lovely

November 26, 2025
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Reply from Jigpaws

We’re delighted to hear you enjoyed your JIGPAWS experience. Your kind words made our day! Warmest wishes for the festive season, Many thanks, The Jigpaws Team 🎁🐶😻🦄👍🏼

Rated 5 out of 5 stars

Fantastic reproduction from the…

Fantastic reproduction from the picture. A memory to be treasured.

November 25, 2025
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Reply from Jigpaws

What a lovely review – thank you! We loved creating your JIGPAWS gifts and we're so glad to hear you loved it too. Feel free to pop back anytime... we’re always adding new photo products! Many thanks, The Jigpaws Team 🎁🐶😻🦄👍🏼

Rated 5 out of 5 stars

Wait until Christmas

Wait until Christmas

November 24, 2025
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Reply from Jigpaws

Thanks for the review and we're sure your gift will be enjoyed! Many thanks, The Jigpaws Team 🎁🐶😻🦄👍🏼

Rated 5 out of 5 stars

Great product

Great product, fast delivery, highly recommended. Bought 2 cushions for gifts & they are really lovely.

November 23, 2025
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Reply from Jigpaws

Thank you so much for the lovely feedback! The team really appreciate it. Wishing you a wonderful festive season! Many thanks, The Jigpaws Team 🎁🐶😻🦄👍🏼

Rated 5 out of 5 stars

"Pawfect " Xmas presents

Great user friendly website 😊 My two puzzles arrived in double quick time and abs delighted with them
I'd recommend Jigpaws to anyone and won't hesitate to use them again !!!

November 21, 2025
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Reply from Jigpaws

That's great to hear – thank you! Happy puzzling. All the best for the festive season. Many thanks, The Jigpaws Team 🎁🐶😻🦄👍🏼

Rated 5 out of 5 stars

Fabulous service

November 21, 2025
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Reply from Jigpaws

Thanks for an equally fabulous review! All the best for the festive season. Many thanks, The Jigpaws Team 🎁🐶😻🦄👍🏼

Rated 5 out of 5 stars

Great jigsaws

They done great work

November 21, 2025
Jigpaws logo

Reply from Jigpaws

Thanks the super review! Happy puzzling. All the best for the festive season. Many thanks, The Jigpaws Team 🎁🐶😻🦄👍🏼

Rated 5 out of 5 stars

Great picture quality

My friend just lost her cat so l had a jigsaw of Jasper, lovely and clear, great quality, regular updates and very quick receipt of jigsaw

November 5, 2025
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Reply from Jigpaws

Such a thoughtful gift. we hope it brings her some fond memories. All the best, The Jigpaws Team

Rated 5 out of 5 stars

Great service and great product…

Great service and great product couldn’t recommend highly enough

October 26, 2025
Jigpaws logo

Reply from Jigpaws

Fabulous... thank you! The whole team are thrilled to hear this. All the best for the festive season! Many thanks, The Jigpaws Team 🎁🐶😻🦄👍🏼

Rated 5 out of 5 stars

Great pillows

November 2, 2025
Jigpaws logo

Reply from Jigpaws

Thank you! They are lovely and snuggly. All the best for the festive season! Many thanks, The Jigpaws Team 🎁🐶😻🦄👍🏼

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