Jigpaws created a beautiful book of pictures for my sister who lost her beautiful lab Ozzy. The quality was better than I expected. It's better if you use the original photo however Jigpaws still man... See more
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Review summary
Created with AI, based on recent reviews
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I ordered a custom hard cover notebook from Jigpaws and couldn’t be happier! The quality is fantastic – really sturdy, beautifully made, and exactly what I was looking for. It feels premium and will... See more
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I have never ordered from Jigpaws before and I was worried that my order hadn't been acknowledged however I emailed the team who put my mind at rest and kept me updated through the process. I am just... See more
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The cushion we ordered was lovely and will help us keep cherish our memories of our beloved boy. We had an issue with the photo tile however this was promptly resolved. Excellent quality and custome... See more
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Company details
Written by the company
Create Unique Pet Gifts – Personalised Pet Photo Gifts! Simply upload one of your many pet photos and create a lovingly crafted personalised pet photo gift – jigsaws, cushions, photo tiles, journals and cards – to share with friends and family around the world. Jigpaws. Share a little piece of the family.
Contact info
United Kingdom
- support@jigpaws.com
- jigpaws.com
4.7
Excellent
118 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Jigpaws
Great to hear Stuart. Thank you for your custom. Many thanks, The Jigpaws Team 🐶😻🦄👍🏼
photobook
I ordered the photo book as a gift. Unfortunately the book could not be printed on time due to technical error, so I was issued a refund and an email explaining the situation. However I received the photo book later when the error was fixed. My sister loves it.
July 3, 2025
Reply from Jigpaws
Hi Claire. We are glad your sister loved her gift. All the best, The Jigpaws Team 🐶😻🦄👍🏼
Excellent product
Excellent product, excellent service,excellent packaging and delivery.
July 11, 2025
Reply from Jigpaws
We're pleased you are happy with our service. Many thanks, The Jigpaws Team 🐶😻🦄👍🏼
Excellent customer service
I ordered a photo cushion from Jigpaws and it was delivered very quickly by fedex.
The company provided excellent customer service and the ordering process was easy.
July 18, 2025
Unprompted review
Reply from Jigpaws
Thank you for the lovely review. We hope to see you again. Many thanks, The Jigpaws Team 🐶😻🦄👍🏼
Highly recommended
Highly recommended. Excellent customer service. I now have a beautiful handmade cushion and photo tile of my cat which will help me to always remember him.
June 21, 2025
Reply from Jigpaws
Thank you for the wonderful review Katherine. All the best, The Jigpaws Team 🤗
Puzzle purchase
I ordered a puzzle for my mum as a birthday present. The quality of the puzzle and the fantastic communication provided along the way has made me a very happy customer.
June 8, 2025
Reply from Jigpaws
That's great to hear Chris. We hope to see you again. Many thanks, The Jigpaws Team 🐶😻🦄👍🏼
Good all round experience
Very quick turnaround and good value product. Easy to use website. Would recommend
June 1, 2025
Reply from Jigpaws
Thank you for your custom. We love to know how we can improve to 5 Stars. Many thanks, The Jigpaws Team 🐶😻🦄👍🏼
A lovely cushion
Even though my photo was just from my phone camera, jigpaws still created a lovely cushion featuring my doggo asleep on the sofa. Now the cushion has his spot and it gives me comfort while I miss my companion of 17 years.
I would recommend this company
May 25, 2025
Reply from Jigpaws
Thank you Esme. We hope it brings you comfort and cherished memories. Many thanks, The Jigpaws Team 🐶😻🦄👍🏼
A memorial of my dear dog that passed…
A memorial of my dear dog that passed away recently
May 22, 2025
Reply from Jigpaws
Thank you for taking the time to leave us a review Maureen. Hope your cushion brings you fond memories. All the best, The Jigpaws Team
Reply from Jigpaws
That’s great to hear. Thank you Sarah. 🐶😻🦄👍🏼
I ordered and got charged for a 1000…
I ordered and got charged for a 1000 piece jigsaw and when it came it was 500 piece.
I received a reply and it is as they say. The box lids must have been mixed up as I started counting and got to around 300 and still had well over half left. Apologies for the review but as they say it is the box that got mixed up with the size and amount.
Apart from that 👍
May 19, 2025
Reply from Jigpaws
No worries Karlos.
It was our mistake that caused you concern.
We hope your mum enjoys her puzzle.
All the best...
/////
Hi Karlos,
Hope you are well and thank you for your order.
I can see that you have ordered a 1000 piece puzzle, so apologies you have received a 500 piece puzzle.
I suspect the team have mixed up the 1000 & 500 piece box lids, but we wont ask you to count the pieces. :)
I will email you shortly to replace your item.
Many thanks,
Simon – Founder @ Jigpaws.com 🐶😻🦄👍🏼
Lovely cards so we can share a great…
Lovely cards so we can share a great memory of our dog Martha we others
Thanks ❤️
May 9, 2025
Reply from Jigpaws
Thank you for sharing Liz. Many thanks, The Jigpaws Team 🐶😻🦄👍🏼
Excellent service.
May 14, 2025
Reply from Jigpaws
Thanks Gavin. Glad you are please with your cushions and notebook. Many thanks, The Jigpaws Team 🐶😻🦄👍🏼
Excellent service
Excellent service. Life like photo of my cat who sadly 😥 passed away she was 18 years old. Thank you.
May 13, 2025
Reply from Jigpaws
Hi Helen. Thank you for taking the time to leave us a nice review. We hope your cushion brings you warm memories. All the best, The Jigpaws Team 🙏🏼
Reply from Jigpaws
That's great to hear. Thanks for taking the time to leave us a review. 🐶😻🦄👍🏼
Doggy delight
I ordered two cushions with my recently deceased dog. They are great and my daughter who is autistic and has learning disabilities loves hers. She can't stop kissing and cuddling it 😍
April 23, 2025
Reply from Jigpaws
That's so nice to hear... and glad your daughter loves hers. All the best, Simon 🐶😻🦄👍🏼
I never received it.
April 30, 2025
Reply from Jigpaws
Hi Bill,
I hope you are well and thank you for your order.
I’m happy to say we have your order and your puzzle is on its way to you.
Apologies, that you have not received your order confirmation or receipt emails, due to an issues with our automated emails going out.
Thankfully, the team have now fix the issue.
Also, I will email your tracking details separately.
Again, sorry for the inconvenience and please let me know if you have any further questions…?
All the best,
Simon – Founder @ jigpaws.com 🐶😻🦄👍🏼
Nothing went wrong
Nothing went wrong. Just have not had any update as to where my order is
April 27, 2025
Reply from Jigpaws
Morning Mark,
I hope you are well and thank you for your order.
I’m happy to say we have your order and your puzzle is on its way to you.
Apologies, that you have not received your order confirmation or receipt emails, due to an issues with our automated emails going out.
However, the team are working to fix the issue and this should be resolved shortly.
Also, I will email your tracking details separately.
Again, sorry for the inconvenience and please let me know if you have any further questions…?
All the best,
Simon – Founder @ jigpaws.com 🐶😻🦄👍🏼
This is the first email I have…
This is the first email I have received. Haven't even received a email saying thanks for your order.
And yes it's not my first time on the internet have looked in my junk box
April 25, 2025
Reply from Jigpaws
Hi Ray,
Hope you are well and thank you for your purchase.
Apologies, you have not received our order confirmation or shipping emails, however, it might be worth checking your ‘junk’ folder just incase…?
In addition we will check our system to make sure everything is running smoothly.
Also, I have emailed you separately, so please lookout for my email.
Many thanks,
Simon – Founder @ Jigpaws 🐶😻🦄👍🏼
/////
Morning Ray,
Thank you for getting back to me and checking your 'junk' mail.
Could you let me know if you received the receipt email and my email sent yesterday please...?
If you have not received my emails, could you email support@jigpaws.com where I can share your tracking details, etc.
Many thanks,
Simon
Cushion
A Wonderful cushion so life like my beloved dog. The material is beautiful soft to touch. Highly recommend. Thank You Jigpaws
April 25, 2025
Reply from Jigpaws
Super… we’re glad you are delighted with your cushion. 😻🐶🦄👍🏼
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