I am very satisfied with this Health service. I find it to be very professional and very prompt to respond to any inquiries you might have. When I have received any prescription it always has preci... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My medication is shipped direct to my door on time. Jill Health staff quick to respond to any enquiry's.
Company replied
I like your old website dashboard much better. The new one is too confusing and I find extremely limiting when trying to make a decision on buying a product, which in the end I end up not buying becau... See more
Company replied
I was a patient with this company for about a year. They were more concerned with charging monthly fees than they were with actual patient care. Lab work was often hard for labs to read. Their websi... See more
Company replied
Company details
Written by the company
We’re the only fully online Canadian telemedicine service built for women. That means you get healthcare solutions and free appointments from the comfort of your home. It means we accept public and private insurance. It means we ship everything to you for free. Currently covering sexual health, weight loss, contraception, dermatology, hair loss and migraines.
Solutions for your body, simplified.
Written by the company
- Prescriptions Simplified: Your Health's Best Ally
- Browse our treatment options and choose the one that interests you. You’ll be asked to complete an online medical consultation, providing our medical team with the information they need to determine if the treatment is right for you.
Women’s healthcare personalized to you.
Trusted by over 250,000 Canadians.
Free canada-wide discreet shipping.
Contact info
2620 Bristol Circle,, L6H 6Z7, Oakville, Canada
- hello@jill.health
- jill.health
Weight loss that works with your body.
4.1
Great
281 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Convenient service
Convenient online health services. Fast shipping.
November 28, 2025
Unprompted review
Reply from Jill Health
Thank you! We’re glad you’ve found our online services convenient and our shipping fast. We appreciate you choosing us!
Good Customer Service
Whenever I have a question someone will get back to me quickly. Every time I have had to change the date to have my order delivered it has not been a problem. I was on Ozempic initially and changed to Wegovy. Weight loss has been slow as I have only lost 24 lbs in 2.5 years. I still happy that I have lost the weight with no side effects. Just wish the prices were lower.
November 6, 2025
Unprompted review
Reply from Jill Health
We’re glad to hear our team has been responsive and that your treatment has gone smoothly without side effects. Congratulations on your progress — every step counts, and it’s great to see your commitment paying off!
We truly appreciate you taking the time to share your journey with us.
It's good and it's great for your…
It's good and it's great for your service keep it up!☺️
October 27, 2025
Unprompted review
Reply from Jill Health
We’re thrilled to hear you’re happy with our service — your support means a lot to us!
Easy and convenient medical care for…
Easy and convenient medical care for items that support well being and women’s health. Highly recommend your service
October 20, 2025
Unprompted review
Reply from Jill Health
Thank you for your kind words!
We’re thrilled to hear you found our service easy and convenient, and that it supports your well-being. We really appreciate your recommendation!
Amazing experience and very helpful :)
October 16, 2025
Unprompted review
Reply from Jill Health
We’re so happy to hear you had such a great experience! Thank you for taking the time to share your review.
Reply from Jill Health
Thank you for sharing your experience! We’re so glad to hear that everything was quick and hassle-free for you. We appreciate your support!
Jill Health is always there for any…
Jill Health is always there for any questions or concerns. They keep up with any bloodwork or consultations. I would recommend them to anyone looking to loose weight.
October 7, 2025
Unprompted review
Reply from Jill Health
We’re so glad to hear that you’ve had a positive experience with our team and that you feel supported throughout your journey. We truly appreciate your recommendation and are thrilled to be part of your progress!
As it is expected
As it is expected. The parcel received on time. The medication is also working perfectly
September 12, 2025
Unprompted review
Reply from Jill Health
Thank you for the amazing review! We’re so happy to hear you had a great experience and that your order arrived quickly. Your support truly means a lot to us.
Great Company
Great service, easy and quick approval process, and great products.
September 8, 2025
Unprompted review
Reply from Jill Health
Thank you for the amazing review! Your support truly means a lot to us.
Reasonable prices
Reasonable prices, good products, prompt & friendly support.
Website confirmation of your identity didn't work for me, & I had to get Customer Support to do that for me from an email image of my ID that I sent to them.
August 25, 2025
Unprompted review
Excellent service & website
Very convenient & easy to use the service, I have purchased Latisse from Jill Health & it is much easier & cheaper than going to a med spa!
July 15, 2024
Reply from Jill Health
Thank you for your fantastic feedback! We’re so happy to hear that you found Jill Health convenient and easy to use, and that Latisse worked well for you. Offering an accessible and affordable alternative to med spas is exactly what we aim for.
Thanks for choosing Jill Health!
Sincerely,
The Jill Health Team
Reply from Jill Health
Thank you for the great review! We’re glad to hear everything was hassle-free and arrived promptly—just the way it should be!
I'm extremely please with the service…
I'm extremely please with the service and product I received from Jill Health.
April 19, 2025
Reply from Jill Health
Thank you so much for your kind words! We’re thrilled to hear you’re extremely pleased with both the service and the product. We’re here whenever you need us!
More interested in charging monthly fees than they are with your care.
I was a patient with this company for about a year. They were more concerned with charging monthly fees than they were with actual patient care. Lab work was often hard for labs to read. Their website makes it next to impossible to follow up. You will receive lab work a refills LONG after your current prescription runs out leading to withdrawal symptoms and next refill to be ineffective. I ended up gaining weight due to this.
Go see your doctor.
July 1, 2024
Reply from Jill Health
I'm really sorry to hear about your experience — it’s clear we didn’t meet the standard of care you deserved, and that’s not something we take lightly. Delays with lab work, difficulty navigating the platform, and gaps in prescription timing are incredibly frustrating, and I understand how much that can impact your health and trust in our service.
I’d appreciate the opportunity to look into what happened and see how we can improve from your feedback. If you're open to it, please reach out to me directly at help@jill.health — just ask for Joe. Thank you for taking the time to share this.
Was not transparent regarding billing…
Was not transparent regarding billing and then sent out prescriptions before reviewing insurance, that could not be returned.
May 25, 2024
Reply from Jill Health
I'm really sorry to hear about your experience — it’s absolutely understandable to feel frustrated if things weren’t clearly communicated around billing and insurance. Transparency is something we take seriously, and we apologize for the confusion and inconvenience this caused.
I’d really like to look into this personally and see what we can do to make it right. Please feel free to reach out to me directly at help@jill.health — just ask for Joe. Thank you for bringing this to our attention.
Thank you for your good client service!
May 25, 2025
Reply from Jill Health
You're very welcome, and thank you for the 5-star review! We're always happy to provide great service and appreciate your support!
Reply from Jill Health
Thank you so much for the kind words! We're glad to be your trusted source for Latisse and are always here to help whenever you need us!
Love that I can get this product without waiting weeks to get a prescription from my doctor
My doctor has a typical 8-10 week wait to get in. I really appreciate that I am able to get a prescription without the long wait. It is easy and the team is very helpful!
May 25, 2025
Reply from Jill Health
Thank you for the wonderful review! We're so glad we could help you skip the long wait and still get the care you need. Making things easy and accessible is what we’re all about — and we're always here when you need us!
Brutal service and follow up
No one would reply to emails and ain’t get me blood tests in time to have consistent medication. Had to quit with Jill health and switch meds with a different practitioner, very upsetting
May 25, 2024
Reply from Jill Health
I’m really sorry to hear about your experience. It’s clear we fell short in both communication and timely care, and I completely understand how frustrating and upsetting that must have been. This isn’t the standard we aim for at Jill Health.
If you’re open to it, I’d appreciate the chance to look into what happened and see if there’s anything we can do to make it right. Please feel free to reach out to me directly at help@jill.health — just ask for Joe. Thank you for your feedback — we’re taking it seriously.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.