I am very satisfied with this Health service. I find it to be very professional and very prompt to respond to any inquiries you might have. When I have received any prescription it always has preci... See more
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See what reviewers are saying
My medication is shipped direct to my door on time. Jill Health staff quick to respond to any enquiry's.
Company replied
I like your old website dashboard much better. The new one is too confusing and I find extremely limiting when trying to make a decision on buying a product, which in the end I end up not buying becau... See more
Company replied
I was a patient with this company for about a year. They were more concerned with charging monthly fees than they were with actual patient care. Lab work was often hard for labs to read. Their websi... See more
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Company details
Written by the company
We’re the only fully online Canadian telemedicine service built for women. That means you get healthcare solutions and free appointments from the comfort of your home. It means we accept public and private insurance. It means we ship everything to you for free. Currently covering sexual health, weight loss, contraception, dermatology, hair loss and migraines.
Solutions for your body, simplified.
Written by the company
- Prescriptions Simplified: Your Health's Best Ally
- Browse our treatment options and choose the one that interests you. You’ll be asked to complete an online medical consultation, providing our medical team with the information they need to determine if the treatment is right for you.
Women’s healthcare personalized to you.
Trusted by over 250,000 Canadians.
Free canada-wide discreet shipping.
Contact info
2620 Bristol Circle,, L6H 6Z7, Oakville, Canada
- hello@jill.health
- jill.health
Weight loss that works with your body.
4.1
Great
281 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Reply from Jill Health
Thank you for the review!
Truly deserve 5 star for the product…
Truly deserve 5 star for the product line up they have around skin, hair and supplements. The care i get from the team is also something i dont find from other online clinic.
May 23, 2024
Reply from Jill Health
Thank you for your kind words and we look forward to continuing to support you on your wellness journey!
Slightly buggy site, great customer service
I've had some repeated issues with the software - seems like a weird bug that would loop when I would attempt to do the consultation questionnaire (it would prompt me to complete it as it is a "gatekeep" step in order to proceed to get the medication shipped, after paying) that prevented me from using the site but always got it fixed once I reached out. The last time I renewed my prescription, it was a different issue altogether. It was very difficult to get it to recognize my ID with the third party camera, which was a bit frustrating. Eventually after trying over and over again it finally worked and it was fine, but I'm hoping the next time will be a bit smoother.
In short, some technical issues, but everyone who has responded to help with the hiccups has been awesome!
April 29, 2025
Reply from Jill Health
Thanks so much for your thoughtful review and for sticking with us through the hiccups!
We really appreciate you highlighting both the challenges and the support you received. You're absolutely right—those tech bugs shouldn’t be part of the experience, and we’re actively working on making the consultation and ID verification processes smoother and more reliable for future visits.
Thanks again for your patience, and if you ever run into anything else, don’t hesitate to reach out—we're always here to help!
I was able to buy Latisse on-line…
I was able to buy Latisse on-line rather than having to visit an estetician just to buy it. This is much more convenient than driving to buy it. Fast, easy and will continue to buy Latisse from them
December 1, 2024
Reply from Jill Health
Thank you so much for your kind review! We're thrilled to hear that you found the process fast, easy, and more convenient than in-person visits. Making access to products like Latisse simple and hassle-free is exactly what we aim for. We truly appreciate your trust and look forward to serving you again!
— Joe
THIS COMPANY WAS VERY EFFICIENT AND…
THIS COMPANY WAS VERY EFFICIENT AND HELPFUL. THANK YOU. COMMUNICATION WAS.EXCELLENT.
March 31, 2025
Reply from Jill Health
Thank you so much for your kind words! We're delighted to hear that you found our team efficient and our communication excellent. We're here to support you anytime!
It took months for me to get support…
It took months for me to get support and for someone to follow up with me in my treatment. It also took very long to get refill for medications, there was almost no consistency. I would get told I’d be forwarded to the right person for my concern, but there was nothing.
May 22, 2024
Reply from Jill Health
Hi there,
I'm truly sorry to hear about the delays and lack of follow-up you experienced. That’s not the kind of care we aim to deliver, and I completely understand how frustrating and disappointing this must have been for you.
I want to personally look into this and ensure your concerns are addressed properly. Please reach out to me directly—my name is Joe and you can contact me at help@jill.health. I’ll make it a priority to review your case and work with our team to find a solution. No forwarding you to the right person, I will personally mange the process and provide you with one point of contact in myself.
Thank you for taking the time to share your experience—we’re listening and committed to making things better.
— Joe
Jill Health Team
Efficient and Effective!
I've used Jill health for many years now (at least 4) and I have found their service to be impeccable. It has really simplified many of my prescriptions. I would recommend many times over!
May 21, 2025
Reply from Jill Health
Thank you so much for the kind words and 5-star review! It looks like you may have meant to leave this for our friends at Felix Health, but we’re still thrilled you’re getting great care.
If I am paying a fee for you to manage…
If I am paying a fee for you to manage my prescription, I shouldn't have to follow up every time.
May 5, 2025
Reply from Jill Health
Thank you for your feedback — I completely understand your frustration. You’re right: if you’re paying for ongoing support, you should feel confident that things are being taken care of without constant follow-up. I’d really like to look into what happened and see how we can improve your experience moving forward. Please feel free to reach out to me directly at help@jill.health and ask for Joe — I’ll personally make sure this gets the attention it deserves.
I never seem to get the orders on time…
I never seem to get the orders on time and I have plateaued for awhile and no one has tried to help me resolve that. I should be getting my next order already should be on the way and it’s not.
May 17, 2025
Reply from Jill Health
Thank you for sharing this — I’m really sorry to hear about the delays and the lack of support during your plateau. That’s not the experience we want you to have, and I understand how frustrating it must be. I’d like to personally look into what’s going on with your order and ensure you get the help you need to get back on track. Please reach out to me directly at help@jill.health and ask for Joe — I’ll make this a priority.
From enrollment I experienced good…
From enrollment I experienced good consultation, medical review and prescription order
January 1, 2025
Reply from Jill Health
That's great! We are happy to help you on your journey to better health.
Jill Health has consistently been…
Jill Health has consistently been helpful and reliable.
Any question is answered quickly.
May 5, 2025
Reply from Jill Health
While it took me 6 days to respond to this review, don't hold it against us! we truly value your trust in us and look forward to continue servicing you
-The Jill Health Team
Prompt responses to inquiries and…
Prompt responses to inquiries and questions. Two day delivery to B.C. The whole process has been seamless.
May 16, 2025
Reply from Jill Health
2 day delivery to B.C. but 6 days to respond to this wonderful review! I can be better. Thank you for choosing Jill Health and thank you for the review!
Very little communication between…
Very little communication between pharmacy Jill health directly deals and Jill health practitioner. Was unable to receive my prescription in time. When I reached out for help I was told by practitioner to make an appointment. Something I never had to do in the past.
May 2, 2025
Reply from Jill Health
Thank you for your feedback, and I’m really sorry to hear about your experience. It’s absolutely understandable to feel frustrated when there’s a breakdown in communication, especially when it affects your ability to get your prescription on time. I’d like to personally look into this and help make things right. Please feel free to reach out to me directly at help@jill.health and ask for Joe — I’ll make sure this gets the attention it deserves.
-Joe
Reply from Jill Health
Thank you for the wonderful review!
Reply from Jill Health
Thanks for sharing your experience — I’m sorry it took that long to get a response. That’s not the kind of support we aim to provide. I’d love to know if you got the answer you were looking for in the end, and if there’s anything still unclear, feel free to reach out to me directly at help@jill.health (just ask for Joe). I’m here to help however I can.
I’ve had great success using Jill…
I’ve had great success using Jill Health. I’m down thirty pound and feeling great.
May 16, 2025
Reply from Jill Health
That’s amazing to hear — congratulations on your 30-pound milestone! 🎉 We’re so glad Jill Health has been a part of your journey. Thanks for sharing and keep up the great work — we're cheering you on every step of the way!
Not worth it
Poor on-boarding. Someone didn’t even show up to a scheduled zoom call. Start paying a monthly fee even before anything actually starting for nearly 2 months.
Very unorganized. Couldn’t access any of their services like nutritionist or kinesiology because they were booked out for months. When I did access them, seemed like they read off scripts. Nothing was customized to the person on the other side of the screen. You pay a monthly fee for these services, which are so useless. They also seemed very uninterested, but probably over worked and just as lost as their patients.
The pharmacy side was actually really good, prompt answering questions, getting prescriptions sent and of course taking payment.
Recommend going to your family doctor! Unless they fixed the patient journey side of things.
May 20, 2024
Reply from Jill Health
Thank you for sharing your experience. We’re truly sorry to hear about the poor onboarding, missed Zoom call, long wait times for wellness services, and the feeling that the support was not personalized. We understand how frustrating it must have been to pay a monthly fee without receiving the care you expected.
Please know that we are actively working on re-launching and improving our wellness services to better serve our customers with more personalized, timely, and organized care. We appreciate your honest feedback as it helps us make these important changes.
On a positive note, we're glad to hear the pharmacy side met your expectations. If you’d like to discuss your experience further or need assistance, please don’t hesitate to reach out to me personally at help@jill.health — my name is Joe, and I’m here to help.
Reply from Jill Health
We are here to help! Thank you for submitting a review!
Excellent communication
Excellent communication, great customer service, knowledgeable staff.
May 15, 2025
Reply from Jill Health
We are flattered! Thank you for the kind review!
I was just a number to Jill Health…
I was just a number to Jill Health rather than a client they really wanted to help. Support was really lacking and i had to repeat same information over and over.
May 16, 2024
Reply from Jill Health
I’m really sorry to hear you felt like just a number and experienced repeated issues with support. That’s definitely not the experience we want for anyone at Jill Health. I’m here to help and would love to personally look into this for you. Please feel free to reach out to me directly at Joe — help@jill.health.
-Joe
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