Jill Health Reviews 

Very disorganized and contradictory communication. Customer service- it was impossible to speak to someone live to address concerns. Stay far away if you’re serious about your health.

After the completed initial phase, the process is smooth and the Jill Health Team is eager to assist you with your journey, whatever it may be! I personally never experienced a wait time longer than one day in the medical reach out chat. If you have a question, you can easily send them an email or give a call directly. They want to help you! They offer many options in terms of what suits your needs and budget.

Jill Health has been a life savour! I have been struggling for years with binge eating and gaining weight. Jill health has helped me start my saxenda journey. Which has been absolutely great. I am no longer binge eating & i am now on my weight loss journey, i truly don't think i could do it without the support of jill health! Absolutely recommend :)

I'm so disappointed with Jill Health. I saw SO MANY ADS saying they weren't just selling health solutions, but convenience. This appealed to me! So I subscribed and did MY PART within the first three days. I heard nothing. Each email I sent was not responded to unless I reached out at least one more time, more often two or three. Everyone kept passing the buck - "our team will review your records" to "your nurse practitioner will get back to you" then the nurse practitioner told me to email the pharmacy, and then THEY said THEY were waiting to hear from the pharmacist. NO ONE TOOK RESPONSIBILITY TO ACTUALLY DO ANYTHING AS PROMISED. Over 4 weeks and STILL NOTHING. They just pass the buck onto the next person, who then does nothing. I'm very disappointed, and sad that people are falling for this.

I was nervous about Jill because I have been taken advantage before by a salon, but Jill’s as awesome! The process was easy and the service was superb! I kept waiting to be disappointed Burt Jill never did! I recommend and will continue to use Jill!

Not sure what's happening at Jill Health. The communication has been lacking for long periods of time, then when they do communicate there are several people asking for the same thing. I finally get approval for my next shipment which hasn't arrived even though I've been out the medication for 4 days.

Would it be possible to get the prescription and have it filled at my local pharmacy?

I’ve been using Jill Health for 6 months now and I have been very pleased with all aspects of their weight loss program. It is working really well for me. They have always replied when I’ve asked questions via medical chat and email and prescriptions have been timely. Very happy! 😃

Right from the start everyone I spoke with were friendly and professional, full of information and answered any questions I had. The entire process and website is very user friendly and again if there's any issues there are tons of support links with quick response times. Uploading photos is easy as well and once the prescription has been sent to the pharmacy department it was a matter of a few short days before I had the product at home ready to be used. (Tons of videos on "how to" and a very clear and precise explanation before hand.) Would highly recommend this professional service...wish they had more general topics covered as I'd use them well before my own Dr (who's never available)

I was prescribed Ozempic and received my first dose. After noticing that my second order hadn’t been shipped yet I contacted customer support. They only then indicated that there was a shortage of ozempic. How irresponsible of a company to not inform the customer of that until they were asked. Where is the continuity of care? After finally receiving a response after I asked what I was supposed to do, the customer service line responded that someone would follow up that day about prescribing a different medication. That was a week ago and I still have not heard from them. I am essentially paying them 40 dollars a month to do their work for them. Had they informed me that there was a shortage on ozempic and found me a substitute before I even had to reach out maybe things would be different.

This process was extremely easy. I had my prescriptions sent right to my door. Sometimes I had difficulties getting responses but typically they were fast. Helped me lose 40 lbs in 6 months. Overall, I'm happy with the service I received.

I previously left a review highlighting my frustration with a lack of communication from Jill Health.

Although it took a lot to get in touch with Jill Health, once their team was made aware of my issue it was dealt with promptly and in a manner that was satisfactory to me.

Overall my experience has been a good one and I hope that issues with communication will be resolved in the future.

Zero communication and you have to pester them for every refill. My 6 month lab work isn’t needed until November yet I keep running into delays with them and no action despite my next dose happening in a few days (still have no information or update on my order status). You pay a subscription fee but this is the biggest waste of money as the customer is left doing all the work to get the product in an organized and timely manner. They send out automatic emails promoting all the products they have but they can’t handle customer service at all. They emailed an apology email a month or so ago about their lacking communication but nothing has improved. Try to get this medication elsewhere if you’re able to. It’s not worth the hassle here.

The entire team has stepped up in every department for me. There still seems to be a glitch with the message board but they have found other ways to communicate and sort through everything. This is great because there are a lot of businesses out there that would not do this. I have had great success on this program and they provide the level of care and service that I require

This review is based entirely off of the customer service provided, and not the actual product itself, for which Jill Health is distributing through their prescription platform. I missed my dosage twice. Its very important, with any medication, to take it on time. The company's customer service is severely lacking. Their phone number is pointless, as no one ever picks up, or the call just ends on its own before ever reaching anyone. I've tried emailing several times, messaging through their online platform, and calling as mentioned before. I haven't had any luck with either option of communication. I would assume that since they've automated their billing for the monthly subscription, they would atleast act proactively for those PAYING customers. But no. I'm really disappointed and frustrated with their customer service. I expect to have my refills sent to me on time, especially since I agreed to the automatic refills, and paid my monthly subscription. The whole point of signing up was to receive my medication (on time) but they have made this impossible. Not sure what to do at this point. Seriously considering canceling the subscription and asking my bank to dispute these charges if I do not hear back in a day.

I have been with Jill health since march and I have had no complaints. The customer service department always get back to me within a reasonable time frame. I am so happy to have found a program like this. I feel like they want to help people reach their goals in a healthy way. Thank you Jill health :)

Went through the whole process. Chats, questionaires, photos, payments and finally bloodwork. Had to take time off just to goto the clinic. Than just before they prescribe something, I get a message saying " sorry but were refunding you your payment". Said due to a single answer to a question on the questionaire about thyroid cancer, that I cannot do the program. Why would you waste someones time when that is the first question you should ask someone? Why have them go through everything when that single question would have stopped me doing the program. False hope for someone already upset about their weight is not what you would expect from a site that promises you a weightloss program.

They were amazing in the initial stages. Everything went well until my medication was no longer working for me and I had asked to speak to a doctor about the issue and for a potential change in medication. I WAS IGNORED FOR 3 WEEKS WITH NO MEDICATION. My old medication did not work and ran out and I no one is responding to me. What's worse is that they charged me for a refill on the old meds and then paused my plan when I said it was not working for me and they didn't refund me for the charge until I sent an email requesting a refund. I think it's ridiculous that I was ignored for multiple weeks after I messaged back to back.

I started Saxenda in May 2023, it’s now August and I lost almost 30 pounds! But I do exercise 5 days a week for 1.5 hours.

I joined the Jill Health weight loss support program a month ago. Everyone I have spoken with has been friendly and has shown genuine concern for my care/well-being. I received the support I needed very efficiently and I am having weight loss success already.

The initial appt and chat with a NP was fine but now all correspondence has stopped. My prescription was given July 21 but I've heard nothing now on how to fill it or if I need more information. I've reached out several times to the chat, medical chat, email etc and nothing. Very frustrating to pay $40 a month and not hear anything. Not sure if I need to just cancel as I'm extremely frustrated