Been a customer for years,I think that says it all.Well made , thoughtful products that provide results.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent customer service! We had an issue with a product we purchased several months ago and they replaced it - no questions asked! Validated another reason why we continue to do business with Jimmy... See more
I have replaced our Jimmy Jane Deimos because my wife bugged my brains out to get her a new one, we just wore the other one out. She loves this vibrator it really makes her climax explosive. It provi... See more
I love this company. Long lasting products that pack a punch and really have blown me away. They ship fast and discreetly too, which is nice. I have purchased $1000’s of dollars of toys over the years... See more
Company details
Written by the company
JimmyJane is founded on the inclusive principle that everyone deserves to experience shame-free, sex-positive pleasure to empower their overall well-being. Through our commitment to quality, safety and luxury materials, our toys invite exploration and pleasure without compromising style or performance. Browse through our collection of innovative products ranging from our award-winning vibrators to our decadent massage candles, premium lubricants and our iconic Form 2 vibrator.
Contact info
8501 Fallbrook Ave., Suite #370, 91304, West Hills, United States
- customerservice@jimmyjane.com
- jimmyjane.com
3.5
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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I bought the massage candles
I bought the massage candles. My husband & I simply love them. They are absolutely the best. The scent, the temperature of the melting massage oils that go into the skin so beautifully.
December 2, 2024
One of my items was doa
One of my items was doa, it was not a big dollar item, not worth the trouble to send back, but poor quality assurance, sending out items which don’t work. On the positive side all the other items worked as intended. Long time customer and this is the first issue I have ever had. I’ll give you a pass this time, as long as it does not happen again.
November 30, 2024
Customer Service Questionable
I tried to immediately cancel an order after placing it online because I wanted to continue to shop and unfortunately by the time they got around to answering my message it had already shipped and was no longer eligible for cancel or return.
November 30, 2024
While I love the product I hate the…
While I love the product I hate the magnetic recharger. It pull away to easily. I have been buy from you for years and I perfer the probe that went into the toynor better yet the charger pods. The magnet does not work well.
December 2, 2024
You guys sent us a Broken product that…
You guys sent us a Broken product that we were already replacing of a product that broke. The same exact piece is broken!
November 27, 2024
Excellent service and top-of-the-line products
Jimmy Jane always provides excellent service and top-of-the-line products. We've never been disappointed.
November 27, 2024
The ease of order and the quick…
The ease of order and the quick shipment and delivery a plus from me.
November 22, 2024
Reply from JimmyJane
Hello, thank you for taking the time to share your positive experience with us. Our team at JimmyJane works hard to bring our customers the best shopping experience from beginning to end. We hope after your positive experience you continue to choose JimmyJane as your premier sexual wellness solution.
I love my form 2
I love my form 2, this is my third one 😉 I lost the first one and the second one got a short after a couple years so it only worked if you held it just so and then just intermittently. In spite of the fact that the last one quit working I bought a third one because there is nothing like it. Hope this one will last a while.
November 22, 2024
Reply from JimmyJane
Hello, thank you for taking the time to share your positive experience with us. Our team at JimmyJane works hard to bring our customers the best shopping experience from beginning to end. We hope after your positive experience you continue to choose JimmyJane as your premier sexual wellness solution.
Fast and friendly 😊☮️
November 5, 2024
Reply from JimmyJane
Hello, thank you for taking the time to share your positive experience with us. Our team at JimmyJane works hard to bring our customers the best shopping experience from beginning to end. We hope after your positive experience you continue to choose JimmyJane as your premier sexual wellness solution.
I have ordered this toy before and this…
I have ordered this toy before and this is not the same toy I don’t like the way it changes up I have not used it yet it did come in quick, my other toy plugged in the wall and charged up
November 4, 2024
Reply from JimmyJane
Hello, thank you for sharing your feedback. We have looked into your order and have spoken with our customer service department regarding your product concerns. Expect to receive an email over the next couple days from one of our customer service representatives to discuss your feedback. We want you to enjoy your experience when you purchase one of our products. Keep your eyes open for an email coming from customerservice@jimmyjane.com
Love my old Form2 so much more than the…
Love my old Form2 so much more than the new one.. bring the old version back🙏
October 21, 2024
Good products
October 14, 2024
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