Been a customer for years,I think that says it all.Well made , thoughtful products that provide results.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent customer service! We had an issue with a product we purchased several months ago and they replaced it - no questions asked! Validated another reason why we continue to do business with Jimmy... See more
I have replaced our Jimmy Jane Deimos because my wife bugged my brains out to get her a new one, we just wore the other one out. She loves this vibrator it really makes her climax explosive. It provi... See more
I love this company. Long lasting products that pack a punch and really have blown me away. They ship fast and discreetly too, which is nice. I have purchased $1000’s of dollars of toys over the years... See more
Company details
Written by the company
JimmyJane is founded on the inclusive principle that everyone deserves to experience shame-free, sex-positive pleasure to empower their overall well-being. Through our commitment to quality, safety and luxury materials, our toys invite exploration and pleasure without compromising style or performance. Browse through our collection of innovative products ranging from our award-winning vibrators to our decadent massage candles, premium lubricants and our iconic Form 2 vibrator.
Contact info
8501 Fallbrook Ave., Suite #370, 91304, West Hills, United States
- customerservice@jimmyjane.com
- jimmyjane.com
3.5
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from JimmyJane
Hello, thank you for sharing your feedback. We have looked into your order and have spoken with our customer service department regarding your product concerns. Expect to receive an email over the next couple days from one of our customer service representatives to discuss your feedback. We want you to enjoy your experience when you purchase one of our products. Keep your eyes open for an email coming from customerservice@jimmyjane.com
We placed the order over a week ago and…
We placed the order over a week ago and have not received ship notification yet love the products disappointed that it’s taken so long to receive them
October 1, 2024
Reply from JimmyJane
Hello, thank you for sharing your feedback. We have looked into your order and have spoken with our customer service department regarding your product concerns. Your item has been delivered already. We want you to enjoy your experience when you purchase one of our products. Thank you for your preference.
Reply from JimmyJane
Hello, thank you for taking the time to share your positive experience with us. Our team at JimmyJane works hard to bring our customers the best shopping experience from beginning to end. We hope after your positive experience you continue to choose JimmyJane as your premier sexual wellness solution.
Was sent a defective product
Was sent a defective product. It wouldn’t charge or turn on. Never got it to work.
September 17, 2024
Reply from JimmyJane
Hello, thank you for sharing your feedback. We have looked into your order and have spoken with our customer service department regarding your product concerns. They have replaced the product. We want you to enjoy your experience when you purchase one of our products.
Reply from JimmyJane
Hello, thank you for sharing your feedback. We have looked into your order and have spoken with our customer service department regarding your product concerns. They already contact you. We want you to enjoy your experience when you purchase one of our products. Thank you for your preference.
I read on your website that the…
I read on your website that the communication would be discreet, but this was not the case.
September 23, 2024
Reply from JimmyJane
Hello, thank you for sharing your feedback. We have looked into your order and have spoken with our customer service department regarding your product concerns. Expect to receive an email over the next couple days from one of our customer service representatives to discuss your feedback. We want you to enjoy your experience when you purchase one of our products. Keep your eyes open for an email coming from customerservice@jimmyjane.com
Wrong color............
September 23, 2024
Reply from JimmyJane
Hello, thank you for sharing your feedback. We have looked into your order and have spoken with our customer service department regarding your product concerns. Expect to receive an email over the next couple days from one of our customer service representatives to discuss your feedback. We want you to enjoy your experience when you purchase one of our products. Keep your eyes open for an email coming from customerservice@jimmyjane.com
The product did not work
The product did not work. Will charge but won’t turn on. I’ll be returning it. This was my third purchase from JJ, and the first time I had any issues, so I really expected better.
September 20, 2024
Reply from JimmyJane
Hello, thank you for sharing your feedback. We have looked into your order and have spoken with our customer service department regarding your product concerns. Expect to receive an email over the next couple days from one of our customer service representatives to discuss your feedback. We want you to enjoy your experience when you purchase one of our products. Keep your eyes open for an email coming from customerservice@jimmyjane.com
Reply from JimmyJane
Hello, thank you for taking the time to share your positive experience with us. Our team at JimmyJane works hard to bring our customers the best shopping experience from beginning to end. We hope after your positive experience you continue to choose JimmyJane as your premier sexual wellness solution.
Very disappointed in the Form 2
Very disappointed in the Form 2. My original Form recently died after 4 years and so I invested in a replacement. The button placement change is terrible, and it’s so confusing to have the power button between the increase and decrease speed buttons. Also, the settings are not the same, and not nearly as strong. It was charged fully before its first use and has been used several instances since receiving with no improvement. So bummed.
September 3, 2024
Reply from JimmyJane
Hello, thank you for sharing your feedback. We have looked into your order and have spoken with our customer service department regarding your product concerns. Expect to receive an email over the next couple days from one of our customer service representatives to discuss your feedback. We want you to enjoy your experience when you purchase one of our products. Keep your eyes open for an email coming from customerservice@jimmyjane.com
This is my second one of these toys and…
This is my second one of these toys and they will forever be my favorite!
August 29, 2024
Reply from JimmyJane
Hello, thank you for taking the time to share your positive experience with us. Our team at JimmyJane works hard to bring our customers the best shopping experience from beginning to end. We hope after your positive experience you continue to choose JimmyJane as your premier sexual wellness solution.
This is our 3rd time to purchase this…
This is our 3rd time to purchase this same item. It's changed since the other two were purchased. Charging is different and the speeds and control are different. It was our most favorite toy for the longest time. Guess we wore 2 out! We don't love this one. Harder to figure out the buttons and the speed isn't as high or vibrations as hard. To he honest, we are very disappointed. As much as it cost and not at all like the other 2. It probably won't get used, $130 to lay in a drawer.
August 28, 2024
Love this particular product Jimmy Jane…
Love this particular product Jimmy Jane form 2 - I have used it for years, have bought it for several friends as gifts..it's the gift that keeps on giving. I have also received great customer service from your company when one of my Form 2's stopped working and also another time when I could not find my charger. Thank you so much!!
September 3, 2024
Product showed up broken
August 26, 2024
Used to evoke duo twice then it became…
Used to evoke duo twice then it became possessed and the front (wheel) button turns on and off on by its own control. Customer service was notified and I await a response. Just seems like we got a bad apple. I won’t let it be a permanent one star it’s just where I am at with this issue. Otherwise it is a great tool/toy. Hope a replacement will turn this around.
August 26, 2024
Paid for express shipping way more than…
Paid for express shipping way more than what the item cost. Item never arrived and customer service has not even replied to my messages
August 19, 2024
Battery life and/or charging ability xo
I bought my girlfriend another Form 3 PRO only for its battery to start only lasting a few minutes just like the first one. And this is only after several weeks not several months. She likes Form 3 PRO, but thru both of them out recently; giving up on their battery issue.
December 29, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.