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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the customer service, finding it unhelpful and difficult to reach a real person. They also encountered issues with the technology, including poor network speed, frequent disconnections, and unreliable internet service. Customers frequently report problems with the staff, describing them as unhelpful and lacking knowledge. The website and automated chat systems were also a source of frustration, often failing to provide solutions or connect users to agents.

What people talk about most

Service

Reviewers mention negative feedback about service, with many expressing extreme dissatisfaction. Customers... See more

Customer service

Reviewers highlight negative aspects of customer service, consistently reporting a lack of support and... See more

Technology

Clients share negative opinions on technology, consistently reporting very poor network performance. Many... See more

Staff

Customers consistently note negative experiences with staff. Many reviewers describe staff as rude,... See more

Website

Customers had negative experiences with the website. Many reviewers reported frequent internet outages, slow... See more

Based on these reviews

Rated 1 out of 5 stars

The so called customer care number 199 is completely useless. Convoluted and complicated options that are cleverly designed so that you can NEVER speak to a real person. Their automated chat ro... See more

Rated 1 out of 5 stars

Never trust jio, they will never help and resolve your issues. Disconnect services on their by the name that they are upgrading the connection. And staff at Jio specially in BCS Himachal Pradesh are... See more

Rated 1 out of 5 stars

The irony: Jio has great coverage and decent plans, but good luck reaching their customer care team when something goes wrong. ❌ The MyJio app? All flash, no real help. ❌ Calling their helplin... See more

Rated 1 out of 5 stars

Customer care service is worst , it's been more than 12 days of installation payment which they have taken without even installing the box They are very unprofessional,no one is telling when I wi... See more


Company details

  1. Internet Service Provider
  2. Internet Provider
  3. Phone and Internet Service
  4. Telecommunications Service Provider
  5. Web Hosting Company

Information provided by various external sources

Jio – The largest 4G network in India offers high speed mobile internet connection & an engaging digital ecosystem for a seamless digital experience.


Contact info

  • Lava Lane 4, 27360, Thomasville, United States

  • jio.com

1.1

Bad

TrustScore 1 out of 5

1K reviews

5-star
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Rated 1 out of 5 stars

Sir as a senior citizens we used 395…

Sir as a senior citizens we used 395 plan for 84 days with fixed data of 3gb.we have wifi also. I need less data only. I rechrged in this plan for long time. But jio removed all fixed data plans it made people to use daily data which we don't need. Jio acting very cunningly grabing unused data every day. But it says service. Is it a service?. Charging very high and make us to pay for unused datas. What is the use of a company which shuts everyway fir it's customer. Thinking if going back to bsnl

March 3, 2025
Unprompted review
Rated 1 out of 5 stars

My friend lost her sim when she living…

My friend lost her sim when she living in UK. She applied and get a new sim in UK, when she applied for jio sim they asked for FIR or something like that. It's been 3 weeks they haven't give her a proper solution. She contacted State manager of jio (Kerala), however, he don't know anything or not giving a proper answer to her call.

February 15, 2026
Unprompted review
Rated 1 out of 5 stars

Don't waste money with Jio else you will waste time

I canceled my fiber connection last month after a terrible experience with Jio Fiber's internet speed and their delayed support. Now, I am planning to send a port request for my Jio SIM as well, since their true 5G plan doesn't even match the 2G plan. I strongly advise everyone not to waste their money.

March 1, 2026
Unprompted review
Rated 1 out of 5 stars

JIO Cheats its customers

Unethical business practice by this company. Thieves. I paid for a 5G connection but always get 4G. Raised the matter with JIO customer care; they say sorry. I live near the airport, and Jio says that their 5G services are not available everywhere. What a shame if their services are not available in the metro city of Mumbai. They cheat people. The matter has remained unattended for months now. I have decided to port out of these thieves called 'JIO'.

February 12, 2026
Unprompted review
Rated 1 out of 5 stars

I raised a relocation request on…

I raised a relocation request on 22.02.2026. However, I have not received any proper confirmation or update regarding the installation.

Although I have received multiple calls from the Jio team, no one has completed the relocation of my Jio AirFiber connection. I have already paid the required charges, including the monthly bill, but I have still not received any confirmation call or message regarding the status.

I have been a loyal customer of Jio for many years. Earlier, I was using Airtel and ported my network to Jio. Unfortunately, I am now facing continuous issues and a lack of proper response. A representative visited for KYC formalities, but the installation has still not been completed. I am being given unclear and inconsistent information regarding the process.

Due to this inconvenience and poor service experience, I have decided to close my Jio account and plan to switch back to Airtel.

I kindly request you to cancel my relocation request and process the refund of the amount paid at the earliest.

February 22, 2026
Unprompted review
Rated 1 out of 5 stars

Jio has the worst service ever

Jio has the worst service ever. The network is always unstable, calls drop frequently, and the internet speed is painfully slow. It’s really disappointing, especially when you rely on your mobile connection for daily use. I regret choosing Jio.
No one should use their service. This has been the worst experience I have had with a mobile network. I am really disappointed with the overall quality and customer experience.

February 24, 2026
Unprompted review
Rated 1 out of 5 stars

very bad network inside room home…

very bad network inside room home network 4G . in city Kolkata . not expected . location 711314 , other option Airtel very good network 5g, even now plan 4G unlimited 5G unlimited both very interesting.

February 24, 2026
Unprompted review
Rated 1 out of 5 stars

Worst experience never trust Jio

To be honest my experience is worst with Jio. When they wanted many to buy there connection of sim, and fiber there employees were on toes and now when customer contacts they never reply in correct way. Instead I had paid for new connection in my house and then they never called or worked on it instead I had to travel to nearest store but then also same they said will get this done but they never showed up and then called stating that it is not possible in our area then why they asked for money first without checking this things. Still money is not refunded and there is no process I can track that this is too frustrating. I'll suggest never trust on Jio product and there services.

February 21, 2026
Unprompted review
Rated 1 out of 5 stars

120 days to fix a network issue? A space shuttle reaches the moon faster

No signal comes inside the house even in front/drawing room. The operator sent a message that the fixing of the problem of the network at my location might take 120 days! Imagine when a space shuttle can reach the moon in fewer days, than fixing a signal problem by a telecom company! They provide 4G network, while they claim and get money for 5G. Compelled to switch into flight mode and switch out of it, only to get signal, that is too very weak. No human assistance is provided. If by chance any person contacts you, the person on call speaks in non-understandable language and hangs up immediately if we complain about his speed and poor pronunciation. These serious complaints may be noted before buying a SIM of Jio Telecom.

February 17, 2026
Unprompted review
Rated 1 out of 5 stars

I had an extremely disappointing…

I had an extremely disappointing experience with Jio Fiber. They deducted the payment from my account, but neither activated the service nor processed a refund. Despite multiple follow-ups with their customer support team, I received no clear response or resolution.

Every time I contacted support, I was either given vague answers or told to wait without any proper timeline. There has been no accountability, no proper escalation, and no effort to resolve the issue. It feels like once the payment is made, customer concerns are simply ignored.

This kind of service is completely unacceptable. Deducting money without providing service or issuing a refund is highly unprofessional and frustrating. I expected much better from a company of this scale.

I strongly advise others to be cautious. Based on my experience, the customer support system is unreliable and extremely disappointing.

August 24, 2025
Unprompted review

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