Jio Reviews 1,095

Worst service my father has been using their service he wants to cancel that line as he changed his carrier It’s been 9 months they didn’t cancel. I don’t understand why wouldn’t you cancel a line when the customer doesn’t want to use it anymore what kind fraud is this.

Very poor quality of network
I never expected that from jio showing full network 5g but stuck anytime and speed slow issue

Jio is a third class company. In Agartala I am not getting internet properly. They only know to take money, no service. BSNL is better than jio in Agartala. Bogus company. Although showing 5G but no internet. Really third class company.

Very very bad experience with jio customer care really vary bad this jio helpline number what is the use of this helpline number i dont know?

Never trust jio, they will never help and resolve your issues. Disconnect services on their by the name that they are upgrading the connection.
And staff at Jio specially in BCS Himachal Pradesh are useless people they treat mentally harras customers. And when customers call them they never pick up the call. And if their own employees engineer also call them still they don't pick up the call. They should be fired from the job for mentally torturing the customers.

Ridiculous services and poor staff doesn't know how to treat their customers. They don't help and mentally torture people. Staff sitting in bcs is also bad no knowledge of their work and don't pick up the calls and keep the complaints on hold. Poor everyone should stop using jio. And these people should be removed from their positions

Very chep kind of network the speed is so badd

Here’s a roundup of major complaints, criticisms and “bad feedback” people have posted recently about Jio SIM / services — across reviews, forums and social media. If you use Jio (or are thinking of it), these are common pain-points many users report.

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🔎 What people are complaining about — common issues with Jio

• 5G / network outages and slow / unreliable data

Many users say that even though they have 5G plans, their SIMs are stuck on 4G or data doesn’t work at all.

Complaints mention frequent loss of signal, especially in certain localities — some say that network “goes dead” for hours/days, making it difficult to call or use internet.

Several reviewers say that on recharge plans (especially older or cheaper ones) data becomes extremely slow or even unavailable, sometimes without any prior warning.

• SIM delivery / activation problems & customer-service failures

There are reports of orders placed (SIM cards or 5G upgrades) where delivery took “many days” or never happened — even though the tracker or app showed “delivered”.

Some users claim after paying for activation or recharge, customer-support becomes unresponsive: calls hang, chatbots don’t help, or they never get proper updates.

In certain cases, users allege overcharging or unfair fees when replacing SIM — e.g. paying ₹450 when actual charge is low (~ ₹50), and accused store staff using unfair practices.

• Poor customer support and complaint resolution — little accountability

Many reviews call Jio’s support “useless,” “unprofessional,” or “non-responsive,” especially when issues are escalated.

Even when complaints are officially registered, some users say problems persist for weeks or months — e.g. slow network, frequent downtimes, or broken broadband.

Some users felt misled: promised perks (e.g. 5G, discounts, vouchers) but actual service was poor or benefits were delayed / not given.

• Sudden discontinuation of plans or data/ recharge changes — unfair to customers

Users have complained that some popular plans (for instance low-price or limited data ones) were withdrawn without proper notice — forcing them to either pay more or deal with worse data/benefits.

In cases where data-limit or speed seems to be enforced strictly, users say they get “data-zero” or throttled even without heavy use, which feels like "forced recharge" or unfair treatment.

• Security / misuse concerns (scam / fraud risk) especially for online orders / unused SIMs

Some people warn against suspicious third-party sites/apps offering Jio SIMs or upgrades — potential scams or misuse of personal data have been flagged.

Reported instances where SIM got “delivered” per system but user didn’t receive it — raising concerns about fraudulent or careless delivery policies.

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📣 What real users are saying — quotes from discussion forums

From Reddit and similar forums, people express frustration directly. For example, one user wrote:

> “I’ve been facing really slow Jio network speeds in my area for the last 5 months. I’ve raised multiple complaints, but every time they just mark it as temporary congestion and close the complain without any real solution.”

Another shared:

> “I ordered a Jio SIM through the self-KYC process … the SIM was never delivered. … I raised a complaint with Jio customer care, but their response was completely ineffective and unhelpful.”

And one more — about service degradation over time:

> “wifi hasn't been working for 2 days… calling customer care … is a dead end.”

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⚠️ What to watch out for if you use / plan to use Jio SIM

If you’re in a random area or smaller town: there’s higher chance of poor signal or patchy 5G/4G coverage (many complaints come from rural or less-served regions).

Be careful while ordering SIMs online — check that vendor/App is official and confirm delivery; avoid suspicious third-party sellers.

Keep screenshots / proof of payment — in case you need to lodge a complaint or demand refund/compensation.

If you rely heavily on stable 4G/5G for work or streaming, Jio may sometimes be unreliable (especially during peak times or repeated outages).

Always use legitimate recharge plans and keep track — sudden plan changes or hidden “minimum data” items may cause unexpected data charges or poor speed.

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If you like — I can pull up 8–10 detailed, recent (2025) negative user reviews of Jio from Tamil Nadu and Chennai (since that’s where you are), to see if local problems are similar.
Want me to build that list for you now?

I want to be very transparent — we are not at all satisfied with the service experience from Jio.

We recently took two connections for our offices in Bangalore and Coimbatore. Both were commissioned about a month ago, and as per the plan, we were supposed to receive static IPs to configure our firewall. After repeated follow-ups, we did receive the static IP details, but they are not working at either location.

Every day we are forced to call customer care, and the only response we get is that “a call will be scheduled with the Static IP Team.” Despite sending hundreds of emails, there has been no resolution.

We had paid three months in advance at the time of connection. Once this period is over, we do not intend to make further payments, and the connections will be terminated. I have already sent warning emails regarding termination, but there has been no action from your side.

Frankly, I do not understand how Jio is leading the industry with such poor service standards. Compared to Jio, local providers like Excitel, ACT, and Tikona are far more reliable. Choosing Jio as our partner has proven to be a mistake.

Initially, I had considered upgrading to ILL in the future if things went well, but based on this experience, I will not recommend Jio Business Plans to anyone.

Pathetic service

Customer care service is worst , it's been more than 12 days of installation payment which they have taken without even installing the box
They are very unprofessional,no one is telling when I will get my 1200 back.no exact date ..first day ..24 hours refund system after than 7 working days now .. increased with 21 days ...still not raised for cancellation of refund.
Please don't trust before installation don't do payment...
0 rating

The company is doing well it provides best network for my area

Really slow

*1/5 stars - Unacceptable Policies and Poor Service*

I'm extremely disappointed with Jio's policies and services. I've been using their sim as a secondary connection, but their lack of affordable plans and draconian policies have made it unusable. If you fail to recharge your sim for just one month, they'll cut it off without mercy. No warnings, no reminders - just a sudden disconnection.

The minimum recharge amount is exorbitant, around ₹187, which is not feasible for occasional users. It's clear that Jio prioritizes making money over customer satisfaction. Their policies are designed to churn out revenue, not provide reliable service.

Unless Jio revamps its policies and offers more flexible plans, I'd advise others to avoid their services.

*Rating Breakdown:*

- Network: 2/5
- Customer Service: 1/5
- Value for Money: 1/5

Scam - What else to expect from Jio. Bought a sim online, the delivery feature looks amazing until you realize that it will not be delivered in the first place. The company promptly takes the money with no notifications about when to expect the delivery. Day 1 - Sushmita says 24 hours and asks for 5 star review on customer care, next day Sushmita says 48 hours ("Damn Sure" as she said). Just go to a local store, the JIO app - For Everything Jio is false marketing.

Poor connectivity

Trivandrum medical collage hospital jio bad no network bad sim

This is the worst platform of network I have ever had the poorest don't buy from this plans from this platform

Very worst jio company and services network issue
Jio customer care call them no response 👎🏼 worst
Jio company