Jive Communications Reviews 308

Good Company, great product phone and Go to Meeting bundle. Pricing could be a little more competitive.

DO NOT USE JIVE/Go to connect. They are the worst and then when you try and cancel it is a nightmare. I've literally called in 4 times to try and cancel and every time it goes to "resolutions" I go to a voicemail.

Trust me... DO NOT USE THESE GUYS.

I cannot agree with the other 20,000 users. I tried to get help on FAXing because all of a sudden my capability to FAX was DOA after the acquisition but alas there are no people to help and the Help Pages are useless to resolve deep technical issues. So I am searching for another low cost phone and fax supplier.

Good service they provide with huge features.

The app is pretty much useless. Frequently misses calls, kicks you off, you answer and cant hear anything, currently I cant call out.. I have internet connection and good cell service right now. I spent 3 hours on the phone with customer service one time and they ended with "yeah, i dunno, I wouldnt blame you if you switch companies."

Oh yeah and the messaging has never worked once in the year that we have had it.

We moved from an Avaya pbx and we were able to save over 70% of the existing cost of our PRI and associated costs. We have new Yealink phones which the voice quality is actually better than the Avaya phones. Our conference phone can be connected to anyone's cell phone so we can take it to events outside the office. The GoToMeeting video capabilities is going to help us expand our service offering. The ability to email to fax is awesome! This purchase recommendation really made me look good.

If I could leave a 0 review for this company I would! Service has been nothing short of horrible. I own 3 companies and switched from a previous service to Jive on the premisis of better support and better service. I have down time atleast 1-2 times every week for a minimum of an hour, when you try to connect to a rep you get told there is nothing that can be done just wait till it gets better. While Jive transitioned over to a larger company Logmein the service got even worse!! I would suggest that if you are here leave and if you try make sure they do not bill you for 8k out of the blue like they did to my company with out consent.

I'm phoning jive head office 021 5348070 and wow the lady put me through but calss dropped I phoned 2 times then the calls was just ignored afterwards. I phoned 17 times no luck. Eventually the lady picked up I asked her why they so unprofessional to just ignore the phone. She just put the phone down!!! I just want to return the jive fridge that is in my shop. Please can someone from Jive contact me pls.

Worst customer service!! The time spent on hold and the numerous calls to follow up cost our company 12X the cost of the phone. we were not trying to order future.

New client and the set up team was outstanding.

service varies by representative, not consistently excellent.

This is a company you can and should trust your phone system! The quality is awesome, and price is acceptable. Customer support is quick to help, and knowleadgable in their field!

Thorough review and follow up by all support staff.

The tech staff is fantastic and helpful with great follow up!

Assistance is great, but little dissapointed we weren't told about difficulties with certain modems.It appears to be all worked out now that we have switched internet providers, but would have been nice to have received this information before we had to go through change.

Contacting anyone at billing has proved to be so impossible that my last resort has been to file a complaint with the FCC.

My company ended up leaving after a multitude of hidden charges and refusals to lower our monthly bill after removing users from our account.

Previously with Onsip, and we were shopping for alternative VOIP providers that were less expensive. During the sales process with Jive, we shared our most recent OnSip bill with a Jive, and discussed our monthly usage. I was promised our bill would be less if we switched to Jive. What the salesperson failed to explain were the hidden fees and service charges. Their line item quotation conveniently left out a lot of monthly service fees that made our bill significantly higher than the quote.

To give Jive the benefit of the doubt, we kept using their service to give it a thorough test.

As more issues began to arise, such as charging us for international calls that were listed as counties included on our unlimited international calling program, and failing to remove users after we removed their accounts, the real trouble began.

My attempts to call the billing department cycled me through a recording telling me to leave a message after the tone, but instead of a tone, the recording repeated until the call timed out.

Jive refuses to answer any of my emails and support tickets requesting to correct these issues. I've been attempting to communicate with someone for two months, and they refuse to respond. I've contacted their support asking representatives to reach out to the billing department on my behalf. But those requests are always unfulfilled.

I am at a genuine loss as to how a company decides to abandon a paying customer completely and ignore every attempt to resolve simple billing issues.

I like to believe, behind most negative reviews, there is a disgruntled customer exaggerating claims to bolster support of their dislike for the said company. I genuinely welcome the response of a Jive representative who has an understanding of my attempts to resolve these issues, and Jive's decision to ignore a customer's multiple efforts to address this matter, despite continuously billing them.

I've since ported my numbers out of Jive, I've reached out to the FCC for support in getting this company to respond to me.

I urge caution to all business considering Jive or any service run by the LogMeIn Company. This behavior is unacceptable.

I am happy to update this review if I ever hear from Jive.

Update: 1/10/2019
Two days after posting this review, I received a message from an employee at the Resolutions department. From 11/29/2019 - 1/8/2019 we exchanged 22 emails. During the first week of emailing, the representative acknowledged Jive's numerous mistakes and informed me he would resolve them.

It took over a month to fix the issues after acknowledgment and updates informing me he is working with the billing department. During this time, I received multiple bills from Jive, which added to the confusion and frustration.

It took more than three months to close my account with this company, and was only accomplished after multiple efforts to get in contact with someone from this company, which included this bad review, an FCC complaint, Facebook messages, LinkedIn messages, phone calls, emails to corporate, and emails to all departments at Jive.com.

I continue to urge caution to anyone considering Jive Communications, or any other companies that are owned by LogMeIn Inc.

Best customer service I've probably ever experienced from any company. Thank you!

easy to use. great support

Worst customer service around. The time spent on hold and the multiple calls to follow up cost our company 10X the cost of the phone we were trying to order.