I have not had the installation works completed yet but the service provided by Laura in sales was first class. I had many questions and the response was swift and exact and the quote and options cov... See more
Location
Switch locationUnit 10, Skyways, Exeter Airport Business Park, EX5 2UL Exeter, Devon, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Had Josh and James with us for a couple of days laying around 80m2 of UFH. Been absolutely brilliant from start to finish. The communication was clear, they were super polite, and their cutters weren’... See more
Company replied
We have had under floor heating fitted by JK as part of our downstairs refurbishment, the two installer (James and Josh) where very efficient and helpful. They stayed late to try and finish the cutti... See more
Company replied
JK Flooring staff have been brilliant, from the planning through to the execution to install our underfloor heating system. Neil & Stuart communicated promptly and helped us get the plan finalised a... See more
Company replied
Company details
Written by the company
JK floorheating provides the JK® system, a unique, revolutionary, in-ground UFH system without any build-up in height. The specially designed and patented ‘JK floorgrinder' dustlessly creates grooves in the existing screed into which the heating pipes are laid. This makes the JK® system a very unique and desirable zero build-up, warm-water underfloor heating system, which can be installed into renovations, refurbishments, change of use projects or new-build projects. JK operates from seven locations in the UK covering the entire country from your local branch. Check our website for full branch details in your area.
JK® system
Written by the company
- 'Heat your home from the floor up!'
- The JK® system is a water-based retro-fit underfloor heating system (UFH). Our installation method uses patented JK floorgrinders to create 15*15mm channels into existing screed or concrete floors whilst maintaining dustless extraction. Heating pipe is then laid into these channels which sit directly below the floor finish.
- Highlights system
- ✓ Affordability: no sub-floor work needed ✓ Quick installation: can be completed within a single day by trained JK installers ✓ Suitable for all floor finishes: Tiles / LVT / Engineered Wood ✓ Responsive: you can feel the warmth in minutes Underfloor heating delivers comfortable, uniformed warmth whilst consuming less energy, acting as a primary heat source without the need for radiators.
- Donate to Charity - Dare to Live & Circus Star -
- JK floorheating Ltd will donate per legitimate review a contribution to Circus Star to give a disadvantaged child a magical night and Dare to Live to support servicemen and women transition to civilian live.
JK's Comprehensive Warranty: Comfort and Security for Life
JK SYSTEM ~ peace of mind
Erleben Sie unvergleichliche Ruhe mit JKs umfassender Garantie, die bis zu 50 Jahre Abdeckung auf bestimmte Teile der Fußbodenheizung bietet. Genießen Sie eine lebenslange Garantie, die nicht nur Wärme, sondern auch dauerhaften Komfort, Sicherheit und Seelenfrieden für Ihr Heizsystem gewährleistet.
Contact info
Unit 10, Skyways, Exeter Airport Business Park, EX5 2UL, Exeter, Devon, United Kingdom
- 01392301344
4.6
Excellent
47 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Josh and James were great
Josh and James were great, worked well and let me know everything I needed to know.
November 14, 2023
Reply from JK floorheating Ltd. - JK floorheating SW
Hi Richard,
Many thanks for leaving us with a very positive review and in particular for mentioning our installation team of Josh and James from our Exeter branch.
We hope the system serves you well and you are happy with the final result in performance.
Warm regards
JK Team
WOW - COULDN’T BE HAPPIER!
WOW! Josh and James were absolutely fantastic and a credit to the company. Both were skilled, considerate and knowledgeable. The UFH was installed in 2 days (rear extension) and looks superb. I honestly can’t praise these guys enough. Stuart (manager) was also a joy to deal with and I have no hesitation in recommending this company and system to others.
November 24, 2023
Unprompted review
Reply from JK floorheating Ltd. - JK floorheating SW
Hi Adam,
Thank you for leaving us with this absolutely incredible review.
Your comments have been relayed back to James, Josh and Stuart from our Exeter office.
An absolute pleasure to have been allowed the opportunity to complete your requirements for underfloor heating.
Thank you for trusting us with your project.
Warm regards
JK Team
Very positive experience
From estimate to completion of the install JK have been superb. firstly very patient while preparing multiple quotes for me with differing options. Then excellent communications and clear instructions in preparation. On the day Josh and James were very knowledgeable and their work has been exemplary. very pleased with the results and looking forward to a toasty house.
November 15, 2023
Unprompted review
Reply from JK floorheating Ltd. - JK floorheating SW
Hi Craig,
We are delighted to hear your comments. Thank you so much for providing us with this feedback and for rating us so highly.
We will pass on your comments to Neil [we believe it was Neil from our sales team in Exeter who helped you with your quotations] and also to James & Josh who also came from the Exeter office to complete your installation.
Absolutely delighted to hear that our team there deliver this kind of customer service.
If you ever needed further support, then please do get in touch with us once again.
Warm regards
JK Team
Great service from start to finish
Great service from start to finish. So clear and straight forward to arrange, and the work is very neat.
Thank you to Neil, James & Josh.
We would highly recommend.
November 13, 2023
Unprompted review
Reply from JK floorheating Ltd. - JK floorheating SW
Hi Sophie,
Thank you for taking some time to leave us with your comments and positive review.
Great to hear that Neil on our sales team and the installation team of James and Josh who travelled over from Exeter were able to deliver an installation that you were satisfied with.
Many thanks for being one of our valued customers.
Warm regards
JK Team
Top class business to deal with
Everyone at JK Floorheating Ltd has been first class to deal with. From the initial sales process through to the planning and installation of the underfloor heating system, we've had great support. They were a recommendation to me from good friends and they performed just as I had been advised. A great service and price. Thank you JK Floorheating Ltd
September 28, 2023
Unprompted review
Reply from JK floorheating Ltd. - JK floorheating SW
Hi Luke,
Thank you for such a positive review and comments towards our company.
It is fantastic to hear this level of service has been provided from our team based in Exeter.
Your feedback has already been noted by our colleagues who were involved in your pre-sales enquiry, through to installation.
Should you have any requirements for assistance with your UFH system then please do feel free to contact us.
Warm regards
JK Team
House renovation -south Gloucestershire
I would like to start by saying what an amazing experience I had from beginning to end.
From the initial call and contact with Stuart in the office who I threw many questions and calls at, who did his best to answer my questions and advise.
To the guys who arrived to complete the install, James and Josh were amazing and very helpful and I felt totally at ease.
The finished job is fantastic and I’m looking forward to having a nice cosy floor to walk on.
Great job
All my thanks
Would definitely hands down recommend JK flooring for your in floor UFH needs.
September 21, 2023
Unprompted review
Reply from JK floorheating Ltd. - JK floorheating SW
Hi Simon,
We really appreciate your review and many thanks for taking the time to leave us with comments on how you found the service to be from us here at JK.
It is fantastic to hear that Stuart is delivering this level of service, along with his installation team of James and Josh who completed your installation from our office based in Exeter. They are a credit to our company and we are very fortunate to have them as a part of our team.
If you need any follow on support at all, then please do get in touch with us and we will more than happily assist.
Warm regards
JK Team
Brilliant System & friendly staff
JK Flooring did a wonderful job installing underfloor heating to our ground floor. From initial contact right through to the installation I found all their staff to be friendly, knowledgeable and extremely helpful. I wouldn’t hesitate to recommend.
June 13, 2023
Reply from JK floorheating Ltd. - JK floorheating SW
Hi Sarah,
Thank you so much for leaving us with such a positive review and comments.
Great to hear the level of service that you have received from our team based in the Exeter office. Your feedback will be passed onto them.
Many thanks for choosing us at JK floorheating to complete your UFH installation.
Warm regards
JK Team
JK Flooring staff have been brilliant
JK Flooring staff have been brilliant, from the planning through to the execution to install our underfloor heating system. Neil & Stuart communicated promptly and helped us get the plan finalised after a few iterations.
James and Josh the installers from the Exeter branch turned up on time, were well presented, courteous and cheerful chaps who got on with the job very efficiently.
We are looking forward to getting our next floor done and welcoming JK Floorheating back to do it.
July 9, 2023
Unprompted review
Reply from JK floorheating Ltd. - JK floorheating SW
Hi Paul,
Thank you very much for leaving us with such a glowing review.
All of the people that you mention within this e-mail are based in our Exeter branch. To hear this level of service being provided is absolutely fantastic from point of sale to installation and your comments have been forwarded onto the team.
Many thanks for choosing to us to complete the UFH installation for you and we do of course look forward ourselves to returning to complete more works for you.
Warm regards
JK Team
Brilliant communication throughout,the…
Brilliant communication throughout,the guys that came to fit it were clean and tidy workers knew there stuff did a brilliant job ,also communication with jk flooring office staff was great as well
June 26, 2023
Unprompted review
Reply from JK floorheating Ltd. - JK floorheating SW
Hi Chris,
Thank you for leaving us with a positive 5 star review.
Great to hear that the level of service provided by both office staff and installers was to such a high standard.
Thank you for giving us the opportunity to complete a UFH on your project.
If we can assist you again moving forward then please do get back in contact.
Warm regards
JK Team
Reply from JK floorheating Ltd. - JK floorheating SW
Hi Alison,
Thank you for providing us with such a positive review at this stage. We will be sure to pass on your comments to Neil.
We note that your UFH installation is booked in with us to be completed later in June 23 so any revisions you feel you would like to make to your review then please do feel free to update if you desire.
Warm regards
JK Team
We have had under floor heating fitted…
We have had under floor heating fitted by JK as part of our downstairs refurbishment, the two installer (James and Josh) where very efficient and helpful. They stayed late to try and finish the cutting to try and get the job finished before the weekend, so we could at least have a kitchen for the weekend. Really polite and helpful two guys.
May 11, 2023
Unprompted review
Reply from JK floorheating Ltd. - JK floorheating SW
Hello Claire,
Thank you for taking some time to leave us with a review.
Its always great to hear when our installers are recognised for the work that they put into the installations, as well as the customer service that they provide.
We have passed on your comments to both James & Josh from our Exeter branch.
If we can assist you with any questions around your UFH system now it has been installed, then please do not hesitate to get in touch.
Kind regards
JK Team
I have been involved with dozens of JK…
I have been involved with dozens of JK installations and not yet found a customer who is unhappy with the service and the product.
I highly recommend this company to anyone who requires retro fit UFH.
Far cheaper and a better system than the ‘crate’ systems out there and I have worked with many types.
March 1, 2023
Reply from JK floorheating Ltd. - JK floorheating SW
Hi Mark,
As a long standing and respected trade partner who has overseen and introduced us to many projects over the years, we would like to thank you for providing us with your comments and review.
We hope to be working with you for many more years and projects to come.
Thanks again for all the faith you show in our system and services.
Warm regards
JK Team
Truly a amazing company with a great…
Truly a amazing company with a great solution to underfloor heating over a overlay system
So easy to work with clean tidy (as best as you can be cutting floors)ha ha and they turn quotes around very promptly 5 star ⭐️ company
February 22, 2023
Reply from JK floorheating Ltd. - JK floorheating SW
Hi Chris,
Thank you so much for leaving this review.
Its absolutely fantastic to be able to work with you and your team at Energize and thank you for getting us involved in so many of your projects.
Reviews like this from a respected trade like yourself go a long way.
Warm regards
JK Team
Excellent
Excellent, personal and professional service. Common sense approach to a slightly complex problem, everything resolved swiftly and with good humour.
Clearly some very capable people work for this company.
December 7, 2022
Unprompted review
Reply from JK floorheating Ltd. - JK floorheating SW
Hi Paul,
Many thanks for dropping us a review and for providing us with your valued comments.
It is great to hear that from an aftercare perspective that our technical team of Andy and James have been able to assist you with the support that we know can be provided from us here at JK floorheating.
Thank you for your patience in allowing us to deal with the matter and we hope to be able to complete more projects with you in the near future.
Warm regards
JK Team
Very professional from the start
Very professional from the start, job done yesterday couple of nice polite chaps cleaned up shook my hand thank you very much. Good job definitely recommend
December 1, 2022
Unprompted review
Reply from JK floorheating Ltd. - JK floorheating SW
Hi David,
Thank you for taking the time to leave us with your comments and positive review.
Your installers James and Josh were from our Exeter team. We will pass on this feedback to them as it's great to hear this level of service being provided to a customer.
Warm regards
JK Team
JK Floorheating have listened to our…
JK Floorheating have listened to our requirements and built a plan of action to suit us. Unfortunately our circumstances did not allow us to proceed. All I can say is Gary and his team have been most helpful and understanding.
October 17, 2022
Reply from JK floorheating Ltd. - JK floorheating SW
Hi Jane,
Thank you for taking the time to leave us with such a positive review even though you have not been able to proceed with us.
It's great to hear that we were able to assist you as best we could upon your initial enquiry with us.
We wish you all the best.
Warm regards
JK Team
Great service!
Great service!
Fast efficient communication and carried out the works within days!
Very satisfied customer!
October 7, 2022
Reply from JK floorheating Ltd. - JK floorheating SW
Hi Chris,
Thank you for taking the time to leave us with a 5 star review.
Great to hear that you have found the overall experience to go smooth from start to finish and we would like to thank you for choosing us here at JK for your UFH requirements.
Warm regards
JK Team
Excellent and Efficient in everything
Excellent and Efficient in everything, did a fantastic job - would heartily recommend them! Piping looks like a work of art !
May 27, 2022
Unprompted review
Reply from JK floorheating Ltd. - JK floorheating SW
Hi Lawrence,
Thank you very much for taking some time to provide us with a positive review and feedback.
It is great to hear that you have been happy with the process of dealing with from initial contact through to installation.
We cerntainly hope that you contnue to be further impressed with the UFH system once you have got it running and operational.
Warm regards
JK Team
Engineering excellence that saved thousands in cost.
This is a fantastic solutions with a team that deeply understands their solution.
Everything from the site visit, the explanation of how the solution works and its benefits, to installation, was professional and timely.
The cost savings, speed, cleanliness were all exceptional and the quality of products supplied are of the highest quality.
The speed of installation and minimum dust levels where very good with a complete 80m^2 area, marked out, cut, piped and clipped and 10 zone manifold installed and pressurised, in less than two days.
As an Engineer, I could not see any reason, when fitting underfloor heating into an existing floor, that I would not use this solution above all others.
April 5, 2022
Unprompted review
Reply from JK floorheating Ltd. - JK floorheating SW
Hi Andy,
Thank you so much for leaving such a postive and informative review based on your experiences with us.
When we see that we are able to complete, site visit, install, service as described and deliver all on time, then its shows the depths our employees strive to in order to deliver great service, to what we know is a great product.
We hope you continue to feel the positivity going forward once you start to run the UFH, and please feel free to provide any updates on this by editing your current review should you wish to.
Warm regards
JK Team
It really works, believe the hype
I have delayed leaving this review until I have seen it working. My downstairs was fully piped in Sep 2021 and attached to a Daikin Altherma low temp heat pump. The install was completed in a day, and left tidy as others have advised. The spoil bags are heavy and numerous, keep in minds for your clear up - we had a skip fortunately. The air source heat pump provides the water flow through the floor at not more than 45degC, same temp for new oversized radiators upstairs. It seems too cool to ever work, but you will be surprised, often it runs the water much cooler to achieve the desired room temp. It is a slow heating system, you must be patient and adjust how you use it, it needs to be on for several hours before you see any temp rise and sensibly needs to be on 24h during cold months to maintain the heat, albeit the heat pump won't be heating the water continuously. Once the floor/rooms are up to temperature, then it will turn the water flow on/off as required to maintain. Our builders were interested to see it installed as was our tiler. Our architect was convinced it wouldn't work and was proven very wrong. A small warning, the price of the JK system is only a part of the total cost, you will need screed and flooring and these add a great deal to the overall cost, however you do end up with a quality heating system that is far better than traditional radiators. Also you will likely need help with installing the control system to control the heating pump, manifold actuators and thermostats, I chose a Salus wireless system and it has worked well. Don't hesitate, great system - good luck.
March 31, 2022
Unprompted review
Reply from JK floorheating Ltd. - JK floorheating SW
Hello Mark,
We dont know where to start with this reply.
Can we say thank you enough?
This is a great review you have provided. Its very comprehensive based around not only the installation, but the fact you have waited to review the product until you have used it for a number of months.
We recieve mainly positive reviews around our installation processes, so to get your experience on review of how you are finding the system to perform is incredible and very beneficial for potential future customers of JK also to read about.
Your custom is greatly appreciated.
We hope that you continue to rate the system so highly going forward and more importantly...
we hope your architect was impressed also depsite his intial reservations.
Warm regards
JK Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.