There are three positive areas of my experience I would like to mention: (a) My Order arrived quickly; (b) Both Inner and Outer Packaging were in excellent condition; and (c) It was left in my Safe Pl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
JL Brooks is hands down the best place to stock up on crisps and snacks! The range they offer is fantastic—whether I’m after my classic favourites or trying something new, they always have plent... See more
Company replied
Could not get r whites rasberry only from jl brooks Ordering was easy and straightforward payment was also easy and straightforward Delivered in 2 day and charge was not expensive Will definitel... See more
Company replied
I'd put collection on the order, a lovely person from JL Brooks emailed to ask if this was correct and, because I'm an idiot, I said yes. I then realised that they weren't where I thought they were a... See more
Company replied
Company details
- Catering Food and Drink Supplier
- Beverage Distributor
- Cash and Carry Wholesaler
- Confectionery
- Confectionery Wholesaler
Written by the company
J L Brooks are a trusted Yorkshire wholesaler that have been supplying crisps, snacks, soft drinks, confectionery, bar supplies, cleaning products and wine for over 100 years. With over 1000 products listed online from big brands including Walkers, Coca-Cola, Britvic and Cadbury, you're sure to find something you'll love at a price you won't believe! Unlike other wholesalers, J L Brooks ships to businesses and the general public, so anyone can take advantage of bulk buy discounts, delivered straight to their door. Try J L Brooks for yourself and see how much you could save!
Discover the J L Brooks Difference
Written by the company
- Quality Wholesale Since 1920
- At J L Brooks, we're more than just a wholesaler, we're a company committed to raising the standards across the industry, and making wholesale offers available to all, whether your a business or not. We pride ourselves in providing excellent customer service and competitive, fair pricing across our range. Try us for yourself and experience a better wholesale experience.
Contact info
Unit 1 Low Hall Business Park, LS18 4EG, Leeds, United Kingdom
- 0113 2795787
- sales@jlbrooks.co.uk
- jlbrooks.co.uk
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
JL Brooks is hands down the best place…
JL Brooks is hands down the best place to stock up on crisps and snacks! The range they offer is fantastic—whether I’m after my classic favourites or trying something new, they always have plenty of choice at great prices.
Every order I’ve placed has been smooth and straightforward. Delivery is quick and reliable, and everything always arrives well-packed and in perfect condition.
What I really appreciate is how easy they make bulk buying. It’s great value, and I never have to worry about running out of snacks. Plus, the team clearly care about customer service—they’re professional, efficient, and always pleasant to deal with.
If you love crisps as much as I do, JL Brooks is the place to go. Highly recommended!
June 5, 2025
Reply from JL Brooks
Hi Nicholas,
Wow, thank you so much for this brilliant review! 😄 We’re blushing over here… clearly we’ve found a fellow snack lover!
We’re thrilled to hear our range hits the spot, whether it’s your classic favourites or something new to try. Nothing makes us happier than knowing your orders arrive safe, sound, and ready to be devoured.
We’ll keep the crisps coming and the bulk deals rolling, snack emergencies will never stand a chance! Thanks again for the kind words and for making our day as much as we hope we make yours.
Stay crunchy! 🥳
Warm Regards
Matilda
JL Brooks Customer Service Team Member
Great product with good delivery time.
September 2, 2025
Reply from JL Brooks
Hi Stephen,
Thank you so much for your review! We’re thrilled to hear you’re happy with the product and that it arrived quickly. We really appreciate your support and look forward to serving you again soon!
Kind Regards
Selina
JL Brooks Customer Service Team
Reply from JL Brooks
Hi Rachel,
Thank you so much for your kind words! We’re delighted to hear you’re happy with the quick delivery and great prices. We really appreciate your support and look forward to sending more goodies your way soon!
Kind Regards
Selina
JL Brooks Customer Service Team
Great service at a great price.
September 15, 2025
Reply from JL Brooks
Hi,
Thank you so much for your review! We’re thrilled to hear you enjoyed both the service and the prices. We really appreciate your support and look forward to serving you again soon!
Kind regards
Selina
JL Brooks Customer Service Team Member
Delivery costs are shocking
My first experience with this company was very good, products as described. I went to order again today and the delivery is over £11 for a box of crisps and a tray of drinks. They also sent a code for 5% off that didn't work. I won't be using again until the can sort these issues out.
September 19, 2025
Unprompted review
Reply from JL Brooks
Hi Emily,
Thank you for taking the time to leave a review, all feedback is really helpful to make sure the ordering process is as smooth and easy as possible.
Just to clarify, shipping costs are calculated on weight at the checkout, and I can see from your June order that only one shipping fee was applied and that the welcome “5% off” code was successfully used. The codes can only be redeemed once, but if you received a fresh email and the new code didn’t work, it would have been great to have some direct communication so we could sort this out quickly for you.
We’re sorry to hear this put you off ordering again, and we’ll certainly keep working to improve. Thank you again for your feedback, and we hope we can welcome you back in the future.
Kind regards,
Selina
JL Brooks Customer Service Team Member
Excellent quick delivery will…
Excellent quick delivery will definitely be using them again
September 5, 2025
Reply from JL Brooks
Hi Johnny,
Thank you for your kind review! We’re so pleased to hear your order arrived quickly and that you’ll be using us again — we look forward to your next order.
Kind regards,
Selina
JL Brooks Customer Service Team Members
A VERY GOOD SERVICE ALL ROUND
September 8, 2025
Reply from JL Brooks
Hi William,
Thank you so much for your 5-star review! We’re delighted to hear you’ve had a very good experience all round. Your feedback means a lot to us, and we look forward to serving you again soon.
Kind regards,
Selina
JL Brooks Customer Service Team Member
Real people to talk to
I had a query regarding my order, and JL Brooks not only have a phone number on their website (a lot of companies don't provide this these days), and you get through to a person, not a chatbot, straight away - very refreshing.
My order was delivered correctly and promptly.
September 9, 2025
Reply from JL Brooks
Hi Andy,
Thank you so much for your kind words and 5-star review!
We’re really pleased to hear that you found it easy to reach us by phone and speak directly to a member of the team, we feel it’s important to keep that personal touch. It’s also great to know your order was delivered promptly and correctly.
Your feedback means a lot to us, and we look forward to helping with your next order.
Kind regards,
Selina
JL Brooks Customer Service Team Member
Delivery driver put 4 boxes of crisps…
Delivery driver put 4 boxes of crisps into black bin. 🤢🤢
September 9, 2025
Reply from JL Brooks
Hi,
We are so sorry to hear about the poor experience you had with your delivery. It is very disappointing that the courier company were the weak link in our service on this occasion, and we completely understand your frustration. Please be assured that we will be submitting a complaint with the courier company to ensure this is addressed and prevented in the future.
We really appreciate your feedback and hope we can restore your confidence in us moving forward.
Kind regards,
Selina
JL Brooks Customer Service Team Member
Reply from JL Brooks
We’re so pleased to hear you were happy with the fast delivery and found the delivery charge reasonable. Your feedback is greatly appreciated, and we look forward to serving you again soon.
Kind regards,
JL Brooks Customer Service Team Member
Quick delivery & Excellent service
We needed some items very quickly and we received excellent service from ordering to delivery. We will definitely be using this company again.
September 3, 2025
Reply from JL Brooks
Hi Donna,
Thank you so much for your 5-star review! 🌟 We’re delighted to hear that your order arrived quickly and that you were happy with the service from start to finish.
It means a lot to know you’ll be choosing us again, we look forward to helping with your future orders.
Kind regards,
Selina
JL Brooks Customer Service Team Member
Great choice of snacks at good prices
Great choice of snacks at good prices. Fast efficient delivery
September 4, 2025
Reply from JL Brooks
Hi Liz,
Thank you so much for your 5-star review! 🌟 We’re delighted to hear you’re happy with the range of snacks, the prices, and our speedy delivery. It really means a lot to us that you took the time to share such positive feedback.
We look forward to sending you more tasty treats soon!
Kind Regards
Selina
JL Brooks Customer Service Team Member
Reply from JL Brooks
Hi Linda,
Thank you for your kind words! We’re really glad to hear you were kept up to date and knew exactly when your parcel would arrive. Clear communication is something we always aim for, so it’s great to know it made a difference.
Warm Regards
Selina
JL Brooks Customer Service Team Member
Disappointing experience
Much slower delivery than expected. Received tracking for 3 parcels, 2 arrived then received notification that the third hadn’t been despatched as they were out of stock but only sent that notification on the day of delivery and the tracking I had been sent stated that it was despatched and at the central hub? Refunded without me having to contact them but besides the point. Finding out they’re out of stock after being told it’s on its way shows fundamental stock control issues. Unlikely to order again.
September 3, 2025
Reply from JL Brooks
Hi Tim,
Thank you for taking the time to leave a review. It’s so disappointing to hear that your experience was not up to standard, and I’d like to sincerely apologise.
I’ve checked with the team, and as you mention, this was indeed an issue with our stock control. The clearance stock you ordered had actually been donated to our local food bank appeal, but unfortunately we had not been informed in time to remove the items from availability online. While donating the stock was absolutely the right thing to do, it was very disappointing that the team did not factor in the pending online sales.
I completely understand your frustration at receiving tracking information and then only being notified of the out-of-stock situation on the day of delivery. That is not the level of service we aim to provide, and I’m very sorry for the confusion and inconvenience caused.
We’ll be reviewing our processes to make sure this doesn’t happen again. Thank you once again for your feedback, it really helps us improve.
Warm Regard
Selina
JL Brooks Customer Service Team Member
What I like is that I get the same…
What I like is that I get the same level of service buying 1 case as someone buying 200+ cases. We'll done.
September 1, 2025
Reply from JL Brooks
Hi Simon,
Thank you so much for your kind words! We truly believe every customer deserves the same level of care and attention, whether it’s 1 case or 200. We really appreciate your support and look forward to serving you again soon. 🌟
Warm Regards
Selina
JL Brooks Customer Service Team Member
Reasonable price delivered on time
September 1, 2025
Reply from JL Brooks
Hi Andrew,
Thank you for your lovely review! We’re so pleased to hear your order arrived on time and at a good price. 🌟 We’ll keep working hard to make sure every experience is a 5-star one next time around.
Kind Regards
Selina
JL Brooks Customer Service Team Member
Reply from JL Brooks
Hi Bob,
Thank you for your review! We’re glad we could get the issue sorted quickly for you ⭐️. We’ll keep working hard to make sure your next experience is smooth from start to finish!
Enjoy your Huel.
Warm Regards
Selina
JL Brooks Customer Service Team Member
Brilliant service
Fantastic dates and quality on all the products purchased, prompt delivery with very helpful friendly delivery drivers.
August 29, 2025
Reply from JL Brooks
Hi Ricky,
Thank you so much for your lovely review! We’re really pleased to hear you’re happy with the quality and freshness of your order, and that our delivery team made things easy for you. We’ll be sure to pass on your kind words to them – it’ll make their day! 🌟
Kind Regards
Selina
JL Brooks Customer Service Team Member
Very swift delivery
August 25, 2025
Reply from JL Brooks
Hi Helen,
Thank you for your kind review! We’re delighted to hear your order reached you so quickly 🚚✨. We really appreciate your feedback and look forward to helping you again soon.
Kind regards
Selina
JL Brooks Customer Service Team Member
Reply from JL Brooks
Hi Chris,
Thank you so much for your 5-star review! We’re really pleased you’re happy with our products and service – your support means a lot to us.
Warm regards
Selina
JL Brooks Customer Service Team Member
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.