There are three positive areas of my experience I would like to mention: (a) My Order arrived quickly; (b) Both Inner and Outer Packaging were in excellent condition; and (c) It was left in my Safe Pl... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
JL Brooks is hands down the best place to stock up on crisps and snacks! The range they offer is fantastic—whether I’m after my classic favourites or trying something new, they always have plent... See more
Company replied
Could not get r whites rasberry only from jl brooks Ordering was easy and straightforward payment was also easy and straightforward Delivered in 2 day and charge was not expensive Will definitel... See more
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I'd put collection on the order, a lovely person from JL Brooks emailed to ask if this was correct and, because I'm an idiot, I said yes. I then realised that they weren't where I thought they were a... See more
Company replied
Company details
- Catering Food and Drink Supplier
- Beverage Distributor
- Cash and Carry Wholesaler
- Confectionery
- Confectionery Wholesaler
Written by the company
J L Brooks are a trusted Yorkshire wholesaler that have been supplying crisps, snacks, soft drinks, confectionery, bar supplies, cleaning products and wine for over 100 years. With over 1000 products listed online from big brands including Walkers, Coca-Cola, Britvic and Cadbury, you're sure to find something you'll love at a price you won't believe! Unlike other wholesalers, J L Brooks ships to businesses and the general public, so anyone can take advantage of bulk buy discounts, delivered straight to their door. Try J L Brooks for yourself and see how much you could save!
Discover the J L Brooks Difference
Written by the company
- Quality Wholesale Since 1920
- At J L Brooks, we're more than just a wholesaler, we're a company committed to raising the standards across the industry, and making wholesale offers available to all, whether your a business or not. We pride ourselves in providing excellent customer service and competitive, fair pricing across our range. Try us for yourself and experience a better wholesale experience.
Contact info
Unit 1 Low Hall Business Park, LS18 4EG, Leeds, United Kingdom
- 0113 2795787
- sales@jlbrooks.co.uk
- jlbrooks.co.uk
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Great service from start to finish
Great service from start to finish. Kept up to speed all the time.
October 10, 2025
Reply from JL Brooks
Hi David,
Thank you so much for your wonderful review! 😊
We’re thrilled to hear you enjoyed our service from start to finish and appreciated the updates along the way. Your support means a lot to us!
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Reply from JL Brooks
Thank you so much for your kind words! We're thrilled to hear you were happy with the service you received — providing great customer care is always our top priority.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Reply from JL Brooks
Thank you for your great feedback! We’re delighted to hear your order arrived quickly and that you were pleased with the product dates. We really appreciate you taking the time to share this.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Reply from JL Brooks
Thank you for your lovely feedback! We're so glad to hear your orders always arrive on time and quickly — we really appreciate your continued support.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Paid for the order on the PayPal but it…
Paid for the order on the PayPal buy it now, paid for items then waited for it to be delivered, but apparently it had click and collect instead, it didn’t even give me a choice to collect or deliver, maybe need to look at their ordering system
October 9, 2025
Reply from JL Brooks
Thank you so much for taking the time to share your feedback. We’ve looked into this and can see that an email was sent confirming the order was placed under the Click & Collect option. We’re really sorry for any confusion this may have caused and have honoured your request with a refund.
All delivery options are shown at checkout, but we truly appreciate your comments and will be working with our website team to make these options clearer moving forward.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Reply from JL Brooks
Thank you so much for your kind feedback — we’re really pleased to hear you were happy with our pricing and delivery service! We look forward to your next order.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Excellent service fair price overall a…
Excellent service fair price overall a good experience
October 7, 2025
Reply from JL Brooks
Hi Derek,
Thank you for taking the time to leave us a review! 😊
We’re really pleased to hear you had a good experience and found our service and pricing to your satisfaction. Your feedback means a lot to the whole team here at JL Brooks!
Kind Regards,
Selina,
JL Brooks Customer Service Team Member.
Above and Beyond
I'd put collection on the order, a lovely person from JL Brooks emailed to ask if this was correct and, because I'm an idiot, I said yes. I then realised that they weren't where I thought they were and couldn't collect, so I emailed the person back and they were so helpful and kind even when I asked them to alter the delivery date I originally wanted (sorry JL Brooks - I know I messed up). The delivery guy was so nice and helpful too. The products are always top notch and the service is outstanding. Thank you all at JL Brooks
October 7, 2025
Reply from JL Brooks
Thank you so much for such a wonderful review! 😊
We’re so glad everything worked out in the end, no need to apologise at all, we’re just happy we could help get your order sorted smoothly. It’s lovely to hear that both our team and the driver made things easier for you, and that you’re pleased with the products too.
Your kind words really mean a lot to us all here at JL Brooks!
Kind Regards,
Selina
JL Brooks Customer Service Team Member.
Fabulous as ever!!!
October 1, 2025
Reply from JL Brooks
Hi Michael,
Thank you so much for your wonderful review! 🌟
We’re so happy to hear you’re pleased with our service, enjoy the Snaps. They wont be around much longer.
Kind Regards,
Selina
JL Brooks Customer Service Team Member.
Order was ready and waiting for…
Order was ready and waiting for collection, helpful phone and warehouse staff.
October 2, 2025
Reply from JL Brooks
Hi Mark,
Thank you so much for your kind review! 🌟
We’re delighted to hear everything was ready for you, the Click & Collect is very new and its reassuring the process works well.
Kind Regards,
Selina
JL Brooks Customer Service Team Member.
Fast delivery good service.
September 30, 2025
Reply from JL Brooks
Hi Colin,
Thank you so much for your 5-star review! 🌟
We’re delighted to hear you were happy with our fast delivery and good service. Enjoy the Real Crisps.
Kind regards,
Selina
JL Brooks Customer Service Team Member
Reply from JL Brooks
Hi Terry,
I’m so sorry for the unexplained delay with your delivery. It looks like the first consignment was either damaged or lost in transit, and unfortunately neither of us received any notification about it.
We completely understand how frustrating that must have been and really appreciate your patience.
Thank you again for your feedback, it helps us improve our service.
Kind regards,
Selina
JL Brooks Service Team Member
Fast and efficient service as usual
Fast and efficient service as usual. Highly recommend
September 30, 2025
Reply from JL Brooks
Hi Dean,
Thank you so much for your kind review! We’re delighted to hear you’re happy with our fast and efficient service, your recommendation really means a lot to us.
Thanks again for your continued support!
Kind regards,
Selina
JL Brooks Customer Service Team Member
Excellent customer service
Excellent customer service. I am a domestic customer and called up about a relatively short best before date on a box of crisps I’d received in my order. They explained their policy and fixed this for me with no fuss. I sense they genuinely care about providing a great customer service. 10 out of 10. I will order again.
September 30, 2025
Reply from JL Brooks
Hi,
Thank you so much for your lovely review! 🌟
We’re so glad we could sort out the crisps quickly for you, it really means a lot to hear that our customer service made a positive difference. We always aim to make things as easy as possible for our customers!
We can’t wait to have you order again soon!
Kind regards,
Selina
JL Brooks Customer Service Team Member
Every thing!
September 29, 2025
Reply from JL Brooks
Hi Paul,
Thank you so much for your 5-star review! 🌟
Kind regards,
Selina
JL Brooks Customer Service Team Member
Reply from JL Brooks
Hi Simon,
Thank you so much for your 5-star review! 🌟
We’re delighted to hear your order arrived quickly and everything went smoothly. Your kind feedback means a lot to us, we really appreciate your support!
Kind regards,
Selina
JL Brooks Customer Service Team Member
Reply from JL Brooks
Hi Tracey,
Thank you for the great review! 🌟
We’re so pleased you’re happy with our prices and delivery service. Your support means a lot to us!
Kind regards,
Selina
JL Brooks Customer Service Team Member
I received my parcel within 2 days of…
I received my parcel within 2 days of ordering. Delivery was really quick!
I am able to order all the flavours that I need too
I will continue to order from this Company.
September 24, 2025
Reply from JL Brooks
Hi there,
Thank you so much for the 5-star review! 🌟 We’re delighted to hear your parcel arrived so quickly and that you were able to get all the flavours you needed. It’s wonderful to know you’ll continue ordering with us – that really means a lot.
We look forward to sending you more of your favourites again soon!
Best regards,
JL Brooks Customer Service Team Member
Hard to review a company that accepted…
Hard to review a company that accepted your order
then cancelled it. Said item was out of stock. Should have a system in place that checks stock levels before allowing you to place and pay for the order.
Gave 2 stars for being reasonably prompt to advise
item ordered was then out of stock.
September 14, 2025
Reply from JL Brooks
Good Morning Peter,
I am so sorry for the disappointment. The short-dated Maltesers sold through so quickly that we couldn’t keep up with the stock levels. Usually, the website matches the stock, but it didn’t take into account general walk-in sales.
I have asked for the system to be reviewed to prevent similar incidents from occurring again.
Thank you again for your order, and apologies for not being able to fulfil your request.
Kind regards,
Selina
JL Brooks Customer Service Team Member
Always a great service from this…
Always a great service from this company. Ordering is easy and delivery is quick and well packaged.
September 14, 2025
Reply from JL Brooks
Hello,
Thank you so much for your 5-star review! 🌟 We’re delighted to hear you find ordering easy and that your deliveries arrive quickly and well packaged. Your support means a lot to us, and we look forward to serving you again soon!
Kind regards
Selina
JL Brooks Customer Accounts Team
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