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JLO Beauty Reviews 

157
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 132 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their effectiveness, noting significant improvements in skin hydration, glow, and the reduction of fine lines. Many users appreciate the high quality of the skincare, with some mentioning it works well even for sensitive skin, leaving it feeling younger and healthier. The pleasant packaging and overall user experience also contribute to strong satisfaction. However, some customers noted concerns regarding customer service, citing communication gaps, unhelpful representatives, and difficulties with return labels. A few also mentioned issues with the subscription service, such as unwanted auto-enrollment or problems managing shipments and the membership portal. A small portion of people also felt product quality was inconsistent or caused skin reactions.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the effectiveness and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the products for their immediate... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the helpfulness, kindness,... See more

Subscription

Users describe ambiguous interactions with subscription services, with some appreciating the ease of changing... See more

User experience

Reviewers highlight positive aspects of user experience, with many expressing satisfaction with the products... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I definitely feel like the products had an immediate impact on my skins glow and hydration. Looking forward to seeing how these work long term.

Company replied

Rated 5 out of 5 stars

It always is GREAT i just wish that sometimes give us clients a 25% off and not have to have a subscription to have more delivered after the first order with in 90 days, some of us it last longer than... See more

Company replied

Rated 5 out of 5 stars

One product that I’ve tried and I adore is their face wash,”That Hit Single”. I have lost count on how many I have purchased, for myself and to gift the family and friends. But what I so appreciat... See more

Company replied

Rated 5 out of 5 stars

I absolutely loved the JLo kit I originally received it as a gift and have purchased my next kit. It has dramatically changed the fine lines and wrinkles across my forehead and eyes ! Also I have very... See more


4.1

Great

TrustScore 4 out of 5

157 reviews

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4.1

All reviews

(157)

142 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The products are amazing and the…

The products are amazing and the customer service is perfect.

July 1, 2026
JLO Beauty logo

Reply from JLO Beauty

Thank you so much for sharing your experience, Julaine! We’re thrilled we could help! Thank you for recognizing our Customer Care team — we’re always happy to support our customers. Thank you for being part of the JLO Beauty community! We truly appreciate your continued support and are so happy to hear you’re enjoying your experience with us.

Rated 5 out of 5 stars

Removes all makeup

Removes all makeup, even eye makeup without damaging eyelashes. Leaves skin feeling clean.

June 26, 2026
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Reply from JLO Beauty

Thank you for taking the time to share your feedback, Denise! We're glad our products has become a part of your routine. Consistency truly makes a difference. When you keep your JLO Beauty favorites in your daily routine, those skin‑loving ingredients can reveal even more noticeable radiance and long‑lasting improvements over time. We’re grateful to be part of your glow journey.

Rated 5 out of 5 stars

Perfection

The smell, the very well packaged along with fast shipping. You also see results and when you use the body lotion it leaves your body silky smooth and smelling great. The overnight cream you feel it working as well you just feel every product working and when combined you look like your ready for anything and everything.

November 5, 2025
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Reply from JLO Beauty

Thank you for sharing your experience with us, Alejandro! We’re delighted to hear how much you’re enjoying the textures, the thoughtful packaging, and the way each product elevates your routine.

Consistency truly makes a difference. With continued use of your JLO Beauty favorites — from the body lotion to the overnight cream — the formulas can deliver even more noticeable smoothness, radiance, and long‑lasting results over time. We’re grateful to be part of your glow journey.

Rated 4 out of 5 stars

LIke the products but prices are a bit…

LIke the products but prices are a bit high.

July 1, 2026
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Reply from JLO Beauty

Thank you for sharing your thoughtful feedback. We truly appreciate you highlighting that you find it a nice product — that means a great deal to us. We completely understand that price is an important part of any purchase decision, and we’re sorry if it feels higher than expected. Our pricing reflects the high‑quality ingredients, research‑backed formulations, and strict manufacturing standards that go into creating a safe, effective, and premium skincare experience. We’re committed to delivering dependable quality and visible results you can feel confident in, and we genuinely appreciate you giving JLO Beauty a try.

If you need any questions or need further assistance, kindly contact us at 1‑800‑704‑7551, so we can assist you directly.

Rated 5 out of 5 stars

Love all the products that I use worth…

Love all the products that I use worth the money and the subscription.

July 1, 2026
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Reply from JLO Beauty

Thank you for your lovely feedback, Brandie! It means so much to know our products have become a valuable part of your routine and that your subscription continues to give you the convenience and value you’re looking for.

With consistent use, you’ll keep seeing even more benefits — smoother texture, improved radiance, and a healthy‑looking glow that builds over time. Thank you for choosing JLO Beauty as part of your skincare journey.

Rated 5 out of 5 stars

I have been using JLo Beauty products…

I have been using JLo Beauty products since they started. They are part of my daily skincare routine. My skin looks younger and smoother and I get lots of compliments.

June 28, 2026
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Reply from JLO Beauty

We love hearing this, Cheryl! It truly means the world to us to know that JLO Beauty is not only a part of your skincare routine but also helping you feel even better. Consistency truly makes a difference. When you keep your daily routine, you’ll continue to see your skin looking and feeling its best. Thank you for being a loyal member of the JLO Beauty community!

Rated 5 out of 5 stars

Good product

June 28, 2026
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Reply from JLO Beauty

Thank you for your kind words, Becky! We're so glad to know our products have made a positive impact on your routine.

With consistent use, you'll continue to see your skin looking and feeling its best. Thank you for choosing JLO Beauty as part of your skincare journey.

Rated 5 out of 5 stars

I’ve been using JLO Beauty for years

I’ve been using JLO Beauty for years. I love the cleanser, serum and moisturizer with sunscreen. I use them religiously and I owe my dewy tight youthful look to JLO.

June 28, 2026
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Reply from JLO Beauty

Thank you so much for sharing your experience with JLO Beauty, Alicia! We're delighted to hear that our skincare routine has become a trusted part of your daily routine. Your dedication to consistently caring for your skin is truly inspiring, and it's wonderful to know you're enjoying the healthy, radiant-looking results. We appreciate your continued support and are honored to be part of your skincare journey.

Rated 5 out of 5 stars

I have subscriptions to the Jlo face

I have subscriptions to the Jlo face, body and mask. I love all their products. My skin looks great. I had to go get a mole removed at dermatologist. They could not believe I was 55 with no wrinkles and how good my skin looked. I told them I used Jlo products. Dermatologist told me to keep doing what I was doing, that it was working.

June 28, 2026
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Reply from JLO Beauty

Thank you for sharing your experience with us, Lisa! It’s incredible to hear how our products have become such a dependable part of your routine — and even more uplifting that your dermatologist noticed how smooth, youthful, and healthy your complexion looks.

Consistency truly makes a difference. With continued use of your JLO Beauty products, the formulas can help deliver even more visible radiance, firmness, and long‑lasting improvements over time. We’re grateful to be part of your glow journey.

Rated 1 out of 5 stars

I have not received it yet.

I have not received it yet.

June 27, 2026
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Reply from JLO Beauty

Thank you for your feedback, Medina. Orders typically arrive within 7–10 business days, excluding weekends and holidays. We appreciate your patience during this timeframe.

If you would like to check the status of your shipment or need further assistance, you may contact Customer Service at 1-800-704-7551 or chat with us through the JLo Beauty website here: https://www.jlobeauty.com. We’re here and happy to help you.

Rated 5 out of 5 stars

Appreciate the ability to change…

Appreciate the ability to change products in my subscription.

June 5, 2026
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Reply from JLO Beauty

Thank you for sharing your thoughts. We're glad to hear the flexibility in managing your subscription has been helpful, and we're always happy to support our customers. Thank you for choosing JLO Beauty as part of your skincare journey.

Rated 5 out of 5 stars

Incredible value and long lasting

Incredible value and long lasting. I have been using JLo for years and am beyond satisfied with the results. Highly recommend!

June 28, 2026
JLO Beauty logo

Reply from JLO Beauty

Thank you for sharing your experience with JLO Beauty, Billy! We're thrilled to know our products have become a trusted part of your routine and that you're seeing such beautiful improvements in your skin. Your support means a lot, and with steady, consistent use, you’ll continue to see your skin look and feel even better over time. Thank you for choosing JLO Beauty as part of your skincare journey.

Rated 5 out of 5 stars

🫶🏻🫶🏻🫶🏻🫶🏻🫶🏻 SO GREAT AND AMAZING…

🫶🏻🫶🏻🫶🏻🫶🏻🫶🏻 SO GREAT AND AMAZING PRODUCTO. Súper lindo

June 27, 2026
JLO Beauty logo

Reply from JLO Beauty

Thank you for your lovely feedback, Skarlett! We’re thrilled to hear how much joy our products bring to your routine — your enthusiasm means the world to us.

Always remember, consistency is key. With steady use of your JLO Beauty favorites, the formulas can help reveal even more visible radiance, smoothness, and long‑lasting glow over time. We’re grateful to be part of your beauty journey.

Rated 5 out of 5 stars

Clean beauty products are the best

Clean beauty products are the best, they are not meant to change your look, but help you be you.

June 27, 2026
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Reply from JLO Beauty

We’re grateful you shared your experience with your JLO Beauty product, Cristina! We truly appreciate your feedback, and we’re glad to know our products support your approach to feeling confident in your own skin. Thank you for being part of the JLO Beauty family.

Rated 5 out of 5 stars

Love the product and ease of changing…

Love the product and ease of changing future orders.

June 27, 2026
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Reply from JLO Beauty

Thank you for sharing your feedback, Patricia! We’re thrilled to hear you’re enjoying your skincare experience, and it’s wonderful to know your subscription has been easy to manage. We’re grateful to have you as part of the JLO Beauty!

Rated 4 out of 5 stars

Good products but hard to cancel

I like the products. I like the convenience of having them shipped. What I do NOT like is not having an easy way to cancel.

June 27, 2026
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Reply from JLO Beauty

Thank you for sharing your feedback, Valerie! We’re happy to hear you’re enjoying your JLO Beauty products and the convenience of delivery. We appreciate your thoughts on your subscription experience and will continue working to improve every interaction. If you have any question or need further assistance, please contact us at 1‑800‑704‑7551 so we can help you directly.

Rated 5 out of 5 stars

I’ve been using the products for a few…

I’ve been using the products for a few years and love it all! Very glowing skin!

June 27, 2026
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Reply from JLO Beauty

Thank you, Kelly, for your wonderful feedback and for trusting JLO Beauty as part of your skincare routine for so long. We're thrilled to hear you're enjoying radiant results and are grateful to have you as part of the JLO Beauty family!

Rated 5 out of 5 stars

Very happy with the products!

Very simple to find the products you want. I love that I can choose when the products arrive anytime I need to make a change. I have been using the products (cleansers, day and night moisturizing cream, eye cream and face serum for almost a year and the results have been outstanding! My face feels cleaner, firmer and brighter. I find that I feel more confident on days I choose not to wear make up!

June 27, 2026
JLO Beauty logo

Reply from JLO Beauty

Thank you for sharing your experience, Kimberly! We’re thrilled that JLO Beauty has become part of your skincare journey and that managing your orders has been convenient. We appreciate your continued support and are honored to be part of your routine!

Rated 5 out of 5 stars

Jlo beauty quality is incredibly Beautiful

All agents are extremely helpful and pro active, feel blessed , being a member of Jlo beauty .

June 27, 2026
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Reply from JLO Beauty

Thank you for recognizing our Customer Care team — we're always happy to support our customers. Thank you for choosing JLO Beauty to be part of your skincare journey!

Rated 5 out of 5 stars

Buy it it’s worthy.

Love all Jlo beauty products they are amazing and I’ve have a great improvement in my face and body. love love love all her products. ❤️

June 27, 2026
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Reply from JLO Beauty

Thank you for taking a moment to share your experience with JLO Beauty, Ana! It’s wonderful to hear how beautifully the products have worked for you and how much confidence they’ve added to your routine. We truly appreciate your kind words. Thank you for choosing JLO Beauty.

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