JLP Financial Reviews 

183
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and extensive knowledge, often going above and beyond to assist with complex processes. The overall service and user experience are frequently described as seamless, stress-free, and highly efficient, making potentially daunting tasks much easier for people. Reviewers highlight the excellent customer service, noting that queries are met with prompt response times and clear explanations, ensuring everyone feels informed and supported throughout their journey. There were no significant recurring negative sentiments identified across multiple reviews, indicating a consistently positive experience for the vast majority of customers.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their responsiveness, knowledge,... See more

Service

Consumers find service to be positive, with many reviewers describing their experiences as amazing,... See more

Customer service

Customers report highly positive experiences with customer service, highlighting their helpfulness and... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the efficiency and speed of... See more

User experience

Clients share positive opinions on user experience, with many reporting great and seamless experiences,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service provided by JLP and Darren. Darren worked with us at an early stage to help us plan for the right mortgage based on various scenarios and was then extremely efficient and helpful whe... See more

Company replied

Rated 5 out of 5 stars

We really couldn’t be happier with the service that we have received from JLP! From meeting with Darren last December to Scott and Darren helping us arrange our mortgage. We are first time buyers and... See more

Rated 5 out of 5 stars

Scott has been absolutely wonderful to work with, and has made the process as seamless as possible. I’m a first time buyer, and Scott clearly explained every step to guide me through the process. Bein... See more

Company replied

Rated 5 out of 5 stars

Scott has been absolutely fantastic from start to finish through our mortgage application process. Very efficient and an absolute pleasure to deal with. Scott made the process stress free and went abo... See more

Company replied


Company details

  1. Mortgage Broker
  2. Health Insurance Agency
  3. Insurance Broker

Written by the company

Mortgage & Protection Specialists. It’s about you, your finances and your financial future. JLP Financial is a team of professional advisers, with a simple ethos for complicated matters – Trust, Passion & Integrity is in our blood, it’s what we do, it’s how we advise.


Contact info

4.9

Excellent

TrustScore 5 out of 5

183 reviews

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4.9

All reviews

(183)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The team delivers service on time

The patience they have for clients, the adequate time they give to clients to submit documents.

November 3, 2025
Unprompted review
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Reply from JLP Financial

Thank you for taking the time to leave a review...its greatly appreciated.

Rated 5 out of 5 stars

Shivani was absolutely amazing

Shivani was absolutely amazing — so helpful and patient with us as first-time buyers. She guided us through every step and didn’t rest until we got the best deal possible. Couldn’t recommend her enough!

October 31, 2025
Unprompted review
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Reply from JLP Financial

Thank you for your lovely feedback! We’re so pleased to hear Shivani made your first-time buying experience smooth and stress-free. Wishing you all the best in your new home!

Rated 5 out of 5 stars

Mortgage offer.

We have been struggling for the past year to get anything sorted with our mortgage offers. We decided to use JLP finance and with the help of Shivani everything seemed so much clearer! We was always kept in the loop with what was going on and felt like we had such a better understanding of what was happening. We have now been offered the mortgage we need and we are so grateful for all there help.

October 28, 2025
Unprompted review
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Reply from JLP Financial

Thank you so much for your kind words! We’re delighted to hear Shivani was able to make the process clear and stress-free for you. Congratulations on securing your mortgage - we really appreciate you choosing JLP.

Rated 5 out of 5 stars

Scott has been really amazing and…

Scott has been really amazing and helpful. His email responses are quick, making our mortgage application process really smooth. Looking forward to dealing with him in the future. Keep up the good work, Scott!

October 17, 2025
Unprompted review
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Reply from JLP Financial

Thank you so much for your kind words! We're delighted to hear that Scott made your mortgage application process smooth and stress-free. We really appreciate your support and look forward to assisting you again in the future!

Rated 5 out of 5 stars

From start to finish Scott has been…

From start to finish Scott has been exceptional with communications throughout my process with JLP on financial and mortgage advice. Always keen and very fast in responding to messages. I will be back to use this firm again for sure. Highly recommended.

October 13, 2025
Unprompted review
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Reply from JLP Financial

Thank you so much for your kind words! We’re delighted to hear that Scott provided such excellent support and communication throughout your journey with JLP. We truly appreciate your recommendation and look forward to helping you again in the future.

Rated 5 out of 5 stars

Excellent services and knowledgeable team!

I had an excellent experience working with JLP, specifically with Scott. He was incredibly helpful and knowledgeable throughout the entire process and always caring, attentive, and focused on finding the best possible outcome for my specific needs. He went above and beyond to find tailored solutions and even spotted a few clever workarounds that made a big difference. His responsiveness and attention to detail were outstanding. I highly recommend Scott and the team to anyone looking for a smooth and personalised mortgage experience.

October 7, 2025
Unprompted review
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Reply from JLP Financial

Thank you so much for your wonderful feedback! We’re thrilled to hear Scott and the team provided such a helpful and personalised experience.

Rated 5 out of 5 stars

Happily using JLP Finance once again…

We have used JLP Finance once again because,frankly, Darren is fantastic. he explains everything really clearly, and always re-explains if we have further questions. he gets back to us in good time, and has helped us through 4 (re)mortgages now. The level of support is both comprehensive and empathetic, but most importantly it makes you feel at ease with so much jargon, and he has found some superb deals for us in a very tricky climate. I will be using Darren/JLP for the next remortgage is 5 years time!

September 29, 2025
Unprompted review
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Reply from JLP Financial

Thank you so much for your kind words. We’re delighted Darren has been able to support you clearly and consistently through your remortgages, and it means a lot that you feel at ease with the process. We truly appreciate your trust and look forward to helping again when the time comes.

Rated 5 out of 5 stars

Scott was absolutely fantastic to work…

Scott was absolutely fantastic to work with. As a self-employed person, I know how tricky it can be to get a good mortgage deal, but Scott went above and beyond to make it happen. He was professional, approachable, and always kept me updated throughout the process. Thanks to his expertise, I secured a brilliant deal that I’m really happy with. I couldn’t recommend him enough!

September 25, 2025
Unprompted review
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Reply from JLP Financial

Thank you so much for your kind words! We’re delighted to hear that Scott was able to support you through the process and secure a great deal. We’ll be sure to share your feedback with him—it means a lot to the whole team.

Rated 5 out of 5 stars

Darren was amazing throughout the whole…

Darren was amazing throughout the whole process, very understanding and explained everything super clearly to us. We got our offer much quicker than expected and are over the moon. Would highly reccomend Darren to anyone and will certainly be coming back to him to when it comes time to remortgage!

September 19, 2025
Unprompted review
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Reply from JLP Financial

Thanks so much for taking the time to leave a review...its greatly appreciated.

Rated 5 out of 5 stars

We can’t thank Darren enough for all…

We can’t thank Darren enough for all his help & efforts in securing our mortgage. As first time buyers we was a little unsure on the mortgage whole process, but Darren made everything so easy for us and explained everything clearly and kept us in the loop every step.We are super grateful & Would 100% recommend!

September 19, 2025
Unprompted review
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Reply from JLP Financial

Thank you for your kind words! We’re so pleased Darren made the process clear and stress-free.

Rated 5 out of 5 stars

We’re defiantly using JLP again when renewing our mortgage

Shivani gave the utter most help with finding the right mortgage for us. She made finding our very first mortgage a breeze. Shivani was attentive and extremely knowledgeable with information and answered all our queries punctually.
I would 100% recommend and I’m for sure using JLP when decide to renew our mortgage!
Thank you so for your amazing services!!

August 29, 2025
Unprompted review
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Reply from JLP Financial

Thats so lovely to hear - thank you for your positive feedback :)

Rated 5 out of 5 stars

I highly recommend JLP to anyone

I highly recommend JLP to anyone. Shivani and Darren are very helpful, kind and very patient and polite. They are always there if you need help and easy to talk to. They explain to you clearly and as a first time buyer. All questions are answered. And they work really fast! Thumbs up, thank you so much

September 6, 2025
Unprompted review
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Reply from JLP Financial

Thank you for your very kind words and for taking the time to leave a review.

Rated 5 out of 5 stars

Excellent Service

Scott and Darren were excellent - listened to requirements and laid out the options and risks. Arranged the mortgage quickly even given a few complications.

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

10/10 service

We really couldn’t be happier with the service that we have received from JLP! From meeting with Darren last December to Scott and Darren helping us arrange our mortgage. We are first time buyers and they have helped make the process completely seamless and stress-free. They’ve consistently had prompt response times to any queries we’ve raised and have given us necessary and worthwhile guidance. Would 100% recommend.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service and the best mortgage broker

We couldn’t be happier with the service we received from JLP. From start to finish, the process was made incredibly easy thanks to their professionalism and constant support. Our broker was always on hand to answer any questions, no matter how big or small, and explained everything clearly along the way.

What really stood out was the time and effort put into monitoring the market on our behalf – ensuring we secured not only the best possible deal, but also complete peace of mind. The whole experience was stress-free, efficient, and tailored to our needs.

We’d wholeheartedly recommend JLP and Darren to anyone looking for a mortgage broker who truly goes above and beyond.

August 22, 2025
Unprompted review
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Reply from JLP Financial

Thank you so much for taking the time to leave a review. We really do appreciate it.

Rated 5 out of 5 stars

Exceptional Service and Dedication – Mortgage Secured Against All Odds

We cannot recommend JLP Financial Limited highly enough. Our mortgage process was extremely complex and challenging, but from start to finish the team was exceptional. Darren showed remarkable care and attention, guiding us through each hurdle and always keeping our best interests at the forefront. Scott impressed us with his meticulous attention to detail, ensuring that every document and requirement was handled perfectly. Shivani was always available to answer our questions promptly and clearly, which gave us real peace of mind.

Throughout the journey, the team was transparent, honest, and tireless in advocating for us, even when obstacles arose that could have derailed the process. They took the time to understand our needs and objectives before making recommendations, kept us fully informed about costs and options, and updated us regularly while our application was being processed, exactly the kind of service their own questionnaire aspires to provide.

In the end, thanks to their persistence and expertise, we secured the mortgage we needed and could not be happier with the outcome. This is a team that truly goes above and beyond for their clients, and we will certainly turn to them for any future financial advice.

August 8, 2025
Unprompted review
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Reply from JLP Financial

Thank you so much for your wonderful review! You’ve perfectly captured everything we strive for as a company, and it means the world to us. We truly appreciate you taking the time to share your experience

Rated 5 out of 5 stars

Scott Gay - mortgage renewal

Scott has helped me find a brilliant mortgage renewal deal and secured it in the space of 6 hours. This is the third time I have returned to Scott for advice and help, each time he has been responsive, understanding and thorough. He explains options clearly and I trust his advice 100%. I shall be returning to him again when I next need advice.

August 6, 2025
Unprompted review
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Reply from JLP Financial

Thank you for your kind words and continued trust – it means a lot. We’re so pleased Scott could secure a great deal quickly and provide the clarity and support you needed.

Rated 5 out of 5 stars

Brilliant service from Scott and team. Highly recommended.

Brilliant service from Scott and team. Very knowledgeable. Very quick and easy. Helped us solve an early break clause issue. Could not be more pleased with the service.

August 5, 2025
Unprompted review
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Reply from JLP Financial

Thats great to hear...thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Fantastic service from Shivani at JLP Financial

As first time buyers, we were nervous about the process involved in obtaining a mortgage, but Shivani made the process easy from beginning to end. She took the time to chat things through with us and made sure that we understood what was happening throughout the process. As a result, our application was successful and we're thrilled that we can now purchase our very first home - thank you so much!

August 5, 2025
Unprompted review
JLP Financial logo

Reply from JLP Financial

Thank you for taking the time to leave a review...its much appreciated.

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