JLP Financial Reviews 

183
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and extensive knowledge, often going above and beyond to assist with complex processes. The overall service and user experience are frequently described as seamless, stress-free, and highly efficient, making potentially daunting tasks much easier for people. Reviewers highlight the excellent customer service, noting that queries are met with prompt response times and clear explanations, ensuring everyone feels informed and supported throughout their journey. There were no significant recurring negative sentiments identified across multiple reviews, indicating a consistently positive experience for the vast majority of customers.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their responsiveness, knowledge,... See more

Service

Consumers find service to be positive, with many reviewers describing their experiences as amazing,... See more

Customer service

Customers report highly positive experiences with customer service, highlighting their helpfulness and... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the efficiency and speed of... See more

User experience

Clients share positive opinions on user experience, with many reporting great and seamless experiences,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service provided by JLP and Darren. Darren worked with us at an early stage to help us plan for the right mortgage based on various scenarios and was then extremely efficient and helpful whe... See more

Company replied

Rated 5 out of 5 stars

We really couldn’t be happier with the service that we have received from JLP! From meeting with Darren last December to Scott and Darren helping us arrange our mortgage. We are first time buyers and... See more

Rated 5 out of 5 stars

Scott has been absolutely wonderful to work with, and has made the process as seamless as possible. I’m a first time buyer, and Scott clearly explained every step to guide me through the process. Bein... See more

Company replied

Rated 5 out of 5 stars

Scott has been absolutely fantastic from start to finish through our mortgage application process. Very efficient and an absolute pleasure to deal with. Scott made the process stress free and went abo... See more

Company replied


Company details

  1. Mortgage Broker
  2. Health Insurance Agency
  3. Insurance Broker

Written by the company

Mortgage & Protection Specialists. It’s about you, your finances and your financial future. JLP Financial is a team of professional advisers, with a simple ethos for complicated matters – Trust, Passion & Integrity is in our blood, it’s what we do, it’s how we advise.


Contact info

4.9

Excellent

TrustScore 5 out of 5

183 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(183)

55 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very quick to respond to any query and…

Very quick to respond to any query and straight to the point, the staff is very friendly and keen on making sure everything is going smoothly.
Made my experience of getting an offer so much easier and smoother.
Would highly recommend.

May 7, 2025
Unprompted review
JLP Financial logo

Reply from JLP Financial

Thank you for taking the time to leave a review...its very much appreciated.

Rated 5 out of 5 stars

Darren at JLP has helped us with the…

Darren at JLP has helped us with the mortgage deals over the last 7 years and once with the life insurance deal.

We’ve had a great experience working with Darren. He consistently ensured we were aware of all the available options and did his best to secure the best product for us.

I would highly recommend Darren to friends, family and others.

July 23, 2025
Unprompted review
JLP Financial logo

Reply from JLP Financial

Many thanks for taking the time to leave a review. Its always a pleasure working with you.

Rated 5 out of 5 stars

Supportive and available

They helped me understand the different mortgage interest options available and advised me on the most cost effective solution for my situation.

July 9, 2025
Unprompted review
JLP Financial logo

Reply from JLP Financial

Many thanks for taking the time to leave a review...it is very much appreciated.

Rated 5 out of 5 stars

Excellent Service from Start to Finish

Scott has been incredibly helpful and responsive throughout the mortgage process. He kept me informed at every stage, explained everything clearly, and followed up promptly whenever needed. Even when there were delays, he chased things up and made sure I was in the loop.

Thanks to his support, I’ve now received my mortgage offer and everything has gone smoothly. I really appreciate his professionalism and would highly recommend his service to anyone looking for mortgage advice.

Thank you again, Scott!

June 30, 2025
Unprompted review
JLP Financial logo

Reply from JLP Financial

Thank you for taking the time to leave a review. Its very much appreciated.

Rated 5 out of 5 stars

Consummate professional

Darren is a consummate professional and he's always been a pleasure to deal with.

June 30, 2025
Unprompted review
JLP Financial logo

Reply from JLP Financial

Thank you....your kind words are very much appreciated.

Rated 5 out of 5 stars

Exceptional Service

Once again JLP Finance have provided me with excellent service and competitive mortgage rates. The care and attention shown was exceptional.

June 23, 2025
Unprompted review
JLP Financial logo

Reply from JLP Financial

Always a pleasure working with you. Thank you for leaving a review.

Rated 5 out of 5 stars

first time buyer

Was a first time buyer and Darren was very informative and helpful thru the process. Everything was done efficiently and and hassle free

June 6, 2025
Unprompted review
JLP Financial logo

Reply from JLP Financial

Thank you for taking the time to leave a review...very much appreciated.

Rated 5 out of 5 stars

Professional, efficient, experienced

It's been a genuine pleasure to work with Scott - super professional, quick, clear communication style and a friendly personality. His expertise was very apparent and we appreciated his attention to detail.

May 19, 2025
Unprompted review
JLP Financial logo

Reply from JLP Financial

Thank you for taking the time to leave a review. Its very much appreciated.

Rated 5 out of 5 stars

Excellent Service

When we bought our first house Darren was the one who made it possible! That time Darren was with a different company but since then we are in touch with Darren n most of the times he has helped us to get the remortgage deal!
Working with Darren is always a pleasure! He makes sure that you get the BEST deal! We highly recommend JLP Financials.

June 3, 2025
Unprompted review
JLP Financial logo

Reply from JLP Financial

Its always a pleasure working with you :-)

Rated 5 out of 5 stars

Darren and the team are brilliant

Darren and the team are brilliant. They ALWAYS find a way and are so accommodating to all circumstances

I cannot rate or recommend them highly enough

June 3, 2025
Unprompted review
JLP Financial logo

Reply from JLP Financial

That's so nice of you, thank you :-)

Rated 5 out of 5 stars

Great experience with Darren

We had an exceptional experience with Darren Reuben. He was very professional, thorough and responsive. We were provided with multiple mortgage options and advised which one was best suited for our situation.

May 30, 2025
Unprompted review
JLP Financial logo

Reply from JLP Financial

Thank you for taking the time to leave such a great review...its very much appreciated

Rated 5 out of 5 stars

Darren and JLP were great to deal with…

Darren and JLP were great to deal with - incredibly knowledgeable and efficient in securing our mortgage. Would highly recommend!

May 15, 2025
Unprompted review
JLP Financial logo

Reply from JLP Financial

Thank you....we love to hear that our clients are so happy :)

Rated 5 out of 5 stars

Another great experience with Darren at JLP

We have worked with Darren at JLP for over 12 years now across multiple products.
Always courteous, professional and incredibly efficient at sorting out our mortgage needs.
This latest rate swap was no different.
We've recommended him to so many of our family and friends and will happily continue to do so.

May 15, 2025
Unprompted review
JLP Financial logo

Reply from JLP Financial

Its always a pleasure working with you...and thanks for all the recommendations :-)

Rated 5 out of 5 stars

JLP provide an excellent service

Scott Gay from JLP has been my mortgage broker for about five years now. He has always been excellent. Highly responsive, professional and always puts in the effort to find the bets deals available.

Would highly recommend.

May 9, 2025
Unprompted review
JLP Financial logo

Reply from JLP Financial

Thank you for taking the time to leave a review. We really appreciate it.

Rated 5 out of 5 stars

Excellent service, again!

Having worked alongside JLP for years on a professional level, Darren was the obvious choice to help with my mortgage when it came to buying my own home a couple of years ago, and again for my recent mortgage renewal. Darren provides a seamless and efficient service and I really can’t recommend him highly enough. Thank you Darren!

April 15, 2025
Unprompted review
JLP Financial logo

Reply from JLP Financial

Its always a pleasure working with you. Thank you for taking the time to leave a review :)

Rated 5 out of 5 stars

Private Health cover sorted

Thrilled with the health policy that's been set up for me - something that's been on my 'to do' list for literally 20 years. Dan guided me through the process, giving me all the info I needed with minimal fuss (and patience!).

Recommended service.
Regards,
Andy

April 4, 2025
Unprompted review
JLP Financial logo

Reply from JLP Financial

Thanks for your review Andy and great to hear you managed to tick something off your 'to do' list with our help :)

Rated 5 out of 5 stars

Great service

Great service! Scott was amazing. As first time buyers we didn’t really know much and Scott was really helpful in explaining everything and being really helpful. Highly recommend.

April 3, 2025
Unprompted review
JLP Financial logo

Reply from JLP Financial

Thank you for taking the time to leave such a great review - we really appreciate it.

Rated 5 out of 5 stars

Excellent Team and Service - highly recommend

I met Darren and JLP over a decade ago and they have provide services for my last 3 mortgages. I can only say the level of service has been excellent. I completed my most recent mortgage at the start of February with the amazingly professional and helpful Nassim Byenkya. I can't praise Nas enough. She got us the best rate possible and kept on top of the mortgage processing & conveyancing until completion with plenty of advice along the way.
I highly recommend JLP Financial.

February 6, 2025
Unprompted review
JLP Financial logo

Reply from JLP Financial

Its always a pleasure working with you....and thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Highly recommend

Darren from JLP has been very helpful and responsive. He always takes time to give detailed advice based on our personal situation. Highly recommend.

March 5, 2025
Unprompted review
JLP Financial logo

Reply from JLP Financial

Thank your for taking the time to leave a review...we do appreciate it.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look