JLP Financial Reviews 

183
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and extensive knowledge, often going above and beyond to assist with complex processes. The overall service and user experience are frequently described as seamless, stress-free, and highly efficient, making potentially daunting tasks much easier for people. Reviewers highlight the excellent customer service, noting that queries are met with prompt response times and clear explanations, ensuring everyone feels informed and supported throughout their journey. There were no significant recurring negative sentiments identified across multiple reviews, indicating a consistently positive experience for the vast majority of customers.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their responsiveness, knowledge,... See more

Service

Consumers find service to be positive, with many reviewers describing their experiences as amazing,... See more

Customer service

Customers report highly positive experiences with customer service, highlighting their helpfulness and... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the efficiency and speed of... See more

User experience

Clients share positive opinions on user experience, with many reporting great and seamless experiences,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service provided by JLP and Darren. Darren worked with us at an early stage to help us plan for the right mortgage based on various scenarios and was then extremely efficient and helpful whe... See more

Company replied

Rated 5 out of 5 stars

We really couldn’t be happier with the service that we have received from JLP! From meeting with Darren last December to Scott and Darren helping us arrange our mortgage. We are first time buyers and... See more

Rated 5 out of 5 stars

Scott has been absolutely wonderful to work with, and has made the process as seamless as possible. I’m a first time buyer, and Scott clearly explained every step to guide me through the process. Bein... See more

Company replied

Rated 5 out of 5 stars

Scott has been absolutely fantastic from start to finish through our mortgage application process. Very efficient and an absolute pleasure to deal with. Scott made the process stress free and went abo... See more

Company replied


Company details

  1. Mortgage Broker
  2. Health Insurance Agency
  3. Insurance Broker

Written by the company

Mortgage & Protection Specialists. It’s about you, your finances and your financial future. JLP Financial is a team of professional advisers, with a simple ethos for complicated matters – Trust, Passion & Integrity is in our blood, it’s what we do, it’s how we advise.


Contact info

4.9

Excellent

TrustScore 5 out of 5

183 reviews

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No recent history of asking for reviews

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4.9

All reviews

(183)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Darren from JLP was excellent and so…

Darren from JLP was excellent and so efficient. He was friendly and got me the best option available as well as guiding me as a first time buyer. Highly recommend JLP.

February 20, 2025
Unprompted review
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Reply from JLP Financial

We are really appreciative that you have taken the time to leave a review...thank you.

Rated 5 out of 5 stars

Stress-Free Mortgage Advice – Highly Recommend!

I've been using Darren Reuben over the years, and I wouldn't go anywhere else when it comes to handling our mortgage. He takes the hassle out of arranging mortgages, making the process smooth and pain-free every time! Professional, reliable, and always a pleasure to work with. Highly recommend!

February 25, 2025
Unprompted review
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Reply from JLP Financial

Thank you....always a pleasure working with you too :-)

Rated 5 out of 5 stars

Amazing Advisors

The best advisors we have ever had. Nassim is wonderful. She explained everything to us very thoroughly. She answers questions very quickly, has great patience and is very friendly. Thank you for your help. We will definitely recommend JLP Financial to everyone!

February 20, 2025
Unprompted review
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Reply from JLP Financial

Thank you for taking the time to leave a review...its very much appreciated.

Rated 5 out of 5 stars

Top tier service from Scott

Scott was very helpful to us, he shopped around for the best mortgage deal for us as first time buyers.
He also explained the process very clearly.
I'd recommend JLP Financial and Scott to my friends!

February 14, 2025
Unprompted review
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Reply from JLP Financial

What a great review...thank you for taking the time to leave one.

Rated 5 out of 5 stars

Wouldn't go anywhere else for advice!

I have used JLP several times for mortgage advice. Darren & Scott are always available to discuss any questions or concerns and always kept me updated. The service is highly recommended.

February 14, 2025
Unprompted review
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Reply from JLP Financial

Many thanks for taking the time to leave a review. It means a lot to us to know how happy our clients are :)

Rated 5 out of 5 stars

Great Mortgage Specialist, Extremely Helpful

I’ve had JLP as our Mortgage advisor, Scott, for 2 transactions now and all I can say was he was extremely helpful. Me and my husband both have a busy demanding job and Scott just handled everything for us.. He also explains it on a level I can understand which I am so grateful for. I am very happy to recommend JLP / Scott for to all my friends.

January 24, 2025
Unprompted review
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Reply from JLP Financial

Thank you for your review. Its means a lot to us.

Rated 5 out of 5 stars

It was a wonderful experience and a…

It was a wonderful experience and a journey well appreciated. The Mortgage Adviser was helpful all the way and was never tired even when the journey was fraught with set backs. He was accommodating and understanding. I will recommend JPL Financial 100 times over.

January 24, 2025
Unprompted review
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Reply from JLP Financial

We really appreciate yo taking the time to leave a review....thank you.

Rated 5 out of 5 stars

Fantastic work by Darren and team

Darren was absolutely fantastic around arranging my 95% mortgage being a gentleman of a certain age.
He shopped around for the right lender and was able to provide me a number of creative options.
He was always careful to set a realistic expectation as to outcomes and he was proved right every time.
His communications were frequent but always concise and to the point.
I would highly recommend Darren and his team to anyone wanting to arrange a mortgage but perhaps especially those who might be considered having challenging circumstances.

January 24, 2025
Unprompted review
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Reply from JLP Financial

Thank you so much for taking the time to leave a review. Its greatly appreciated.

Rated 5 out of 5 stars

Great service and brilliant advisor

Scott was an amazing mortgage advisor. As a first time buyer, Scott helped through the whole process, took the time to explain all the options available to me and how to move forward. Two years in, and I could recommend JLP enough. Thank you Scott for your help and support.

February 22, 2024
Unprompted review
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Reply from JLP Financial

Thanks so much for your review. Hand holding clients, especially first time buyers, is the core of JLP.

Rated 5 out of 5 stars

Brilliant service

As a first time buyer, Scott was really helpful throughout the whole process of finding the right mortgage for me. With clear communication, Scott answered any questions I had and was very proactive throughout. The process was prompt and straightforward. Highly recommend!

January 17, 2025
Unprompted review
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Reply from JLP Financial

Thank you for leaving a review. It means a lot to us when we hear how happy our clients are :)

Rated 5 out of 5 stars

Thank you for our support Darren

I had the pleasure of working with Darren as my mortgage adviser. He listened carefully, asked the right questions, and took the time to explain all the available options in a way that made sense to me. His warm, approachable manner, combined with his professionalism, made me feel confident and well-supported throughout the entire process. I highly recommend Darren to anyone seeking expert and supportive advice.

January 14, 2025
Unprompted review
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Reply from JLP Financial

Thank you for taking the time to leave such a lovely review. Its very much appreciated.

Rated 5 out of 5 stars

Amazing broker!

This our second time working with Darren Reuben and it won't be our last! Darren helped us to secure our second mortgage and was so thorough and helpful with any of our queries throughout the whole process. He took the time to go through any parts of which we didn't quite understand and simplified it. Darren's level of communication is 10/10 and his professionalism is unmatched, compared to other brokers. I'll definitely continue to recommend Darren and JLP Financial services to friends and family.

December 19, 2024
Unprompted review
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Reply from JLP Financial

Thank you Trish for your very kind words...its greatly appreciated.

Rated 5 out of 5 stars

Would give more stars if I could!

Having worked with Darren on a professional level he was the natural choice to assist on getting my own mortgage, he didn't disappoint! Great communication throughout and 10/10 service. Thank you! Would highly recommend JLP to anybody.

December 5, 2024
Unprompted review
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Reply from JLP Financial

Thank you...its been a pleasure and always is :)

Rated 5 out of 5 stars

Made our dreams come true!

Well I don’t know where to start! We were recommended Scott Gay for a mortgage from Crest Nicholson whilst looking at a new house on one of their developments.

We were nervous as the house we had found ticked all of our boxes and was the dream family home.

From our first interaction with Scott to our last he was professional, reassuring and wanted to help.

We hit a couple of hurdles in our mortgage search but he never gave up. He always had a solution.

We have spoken to a number of mortgage brokers over the years and not one of them comes close to the service we received from Scott. Scott genuinely wanted to help us, whereas other brokers stopped as soon as an obstacle was put in their way.

Scott you are amazing and thank you so much for making our families dreams come true.

August 30, 2024
Unprompted review
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Reply from JLP Financial

What a fabulous review - thank you. We are so happy that you are 'living your dream' - thats what we like to do :)

Rated 5 out of 5 stars

Fantastic advisor

Darren is a fantastic financial advisor and has helped me tremendously with getting a mortgage. As a first time buyer it was a complex process but Darren guided me through it expertly. Thank you very much JLP!!

November 19, 2024
Unprompted review
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Reply from JLP Financial

You are very welcome. Its always lovely to hear how happy our clients our, so thank you for taking the time to leave a review :)

Rated 5 out of 5 stars

Incredible service and care

Incredible service and care. I was amazed how much savings can be made with so little effort with such professional advice. Highly recommend for anyone looking to take up private medical insurance or to transfer from other providers.

November 7, 2024
Unprompted review
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Reply from JLP Financial

Thank you for such kind words. You are right...sometimes there can be incredible savings with no loss to cover :)

Rated 5 out of 5 stars

Scott has been great during my mortgage…

Scott has been great during my mortgage application process, he was always available and responds to my queries promptly. I will recommend JLP anytime and anyday.

October 21, 2024
Unprompted review
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Reply from JLP Financial

Thanks for your kind words. Scott really does look after his clients :)

Rated 5 out of 5 stars

I can’t recommend JLP financial more

I can’t recommend JLP financial more. We were using a different broker previously and we kept having to chase after sending emails and would sometimes wait weeks for responses. But Darren and Scott have been so quick to respond and so helpful throughout the whole process. thank you!!

October 24, 2024
Unprompted review
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Reply from JLP Financial

You are very welcome...and thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Scott has been great from start to…

Scott has been great from start to finish! We contacted JLP to see how much we could borrow as first-time buyers and were pleasantly surprised with the deal Scott came back with. From then on he made the process easy, straightforward and would answer any of our queries which gave us confidence in our choice. We are so happy with the offer he obtained for us.

October 10, 2024
Unprompted review
JLP Financial logo

Reply from JLP Financial

Thats great to hear - thanks for taking the time to leave a review.

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