John Moncrieff Lighting Ltd Reviews 680

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 245 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often highlighting their beauty and the excellent craftsmanship. Many people appreciate the efficient and helpful service, noting the staff's expertise and willingness to assist with finding the right items. The delivery service is also frequently commended for its speed and the exceptional care taken in packaging, ensuring fragile items arrive safely and intact. However, some customers mentioned issues with communication regarding their orders, particularly during holiday periods, and a few experienced longer delivery times than anticipated for certain items.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Many reviewers praise the beautiful,... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting prompt and swift... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent, prompt, and... See more

Quality

Customers consistently note positive experiences with quality. Reviewers are delighted with the products,... See more

Order

Customers had positive experiences with order. Many reviewers praised the efficiency and helpfulness of staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed a replacement ceiling glass lamp shade for one I had broken . I came across John Moncrieff after doing some online research and found their lovely website. I emailed Scott in Sales for some... See more

Rated 5 out of 5 stars

I emailed an enquiry and photos regarding a non standard lampshade to your company at 3.37pm on April 1st 2026. At 3.43pm I received a very helpful response from Amy Martin, Office Manager... See more

Company replied

Rated 5 out of 5 stars

I was looking for a new shade for a lamp for a while, after some online research came across John Moncrieff lighting. Had a phone call with Scott Gilmore about my requirements, he was very helpful... See more

Rated 5 out of 5 stars

Fast response to my enquiry. The class oil lamp chimney was considerably cheaper than elsewhere and came extremely well packaged. Would definitely buy again.

Company replied


Company details

  1. Lighting Wholesaler

Written by the company

John Moncrieff is an independent lighting specialist, offering a beautiful and unique selection of contemporary and traditional lights. We also offer a repair and restoration service to both individuals and companies, bringing your precious heirlooms back into action.


Contact info

4.9

Excellent

TrustScore 5 out of 5

680 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Thank you

Very nice lampshades and parts. Good quality. Perfect delivery.

January 28, 2026
John Moncrieff Lighting Ltd logo

Reply from John Moncrieff Lighting Ltd

Thank you for the great feedback! We’re so pleased you’re happy with the lampshades and parts, and that everything arrived perfectly. Really appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Efficient despatch

Efficient despatch, courier service used delivery as advised and on time..so refreshing to have such service, an increasing rarity in these times.

February 4, 2026
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Reply from John Moncrieff Lighting Ltd

That’s great to hear — thank you! We work hard to get orders out quickly and use reliable couriers, so it’s brilliant to know everything arrived on time as promised. Really appreciate you taking the time to share this!

Rated 5 out of 5 stars

chimneys

Good selection of lamp chimneys, delivery was good although I thought postage was a bit expensive. Communication was OK

February 3, 2026
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Reply from John Moncrieff Lighting Ltd

Thanks for your honest feedback — we appreciate it. We’re glad you were happy with the range and that delivery went smoothly. We will take your feedback into consideration regarding the postage. Thanks again for taking the time to leave a review.

Rated 5 out of 5 stars

Excellent service as usual. …

Excellent service as usual everything’s so well handled and packed.

February 1, 2026
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Reply from John Moncrieff Lighting Ltd

Thanks so much for your feedback! We’re really glad everything arrived safely and that the service lived up to expectations again. We’ll keep doing our best to make sure it stays that way.

Rated 5 out of 5 stars
John Moncrieff Lighting Ltd logo

Reply from John Moncrieff Lighting Ltd

Thanks so much for the feedback. We’re really glad you were happy with both the service and the support. It means a lot that you took the time to leave a review.

Rated 5 out of 5 stars

Glad we could get replacement

Glad we could get replacement

January 31, 2026
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Reply from John Moncrieff Lighting Ltd

Thanks for the 5-star feedback — glad we could get the replacement sorted . We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Great service

Fast, efficient, helpful and a great product!

January 29, 2026
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Reply from John Moncrieff Lighting Ltd

Thanks for the great review. We’re pleased to hear the service hit the mark and that you’re happy with both the product and the experience. Appreciate you taking the time to share the feedback.

Rated 5 out of 5 stars

The product was exactly what I was…

The product was exactly what I was looking for and arrived quickly.

January 23, 2026
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Reply from John Moncrieff Lighting Ltd

Thanks for the review — great to hear the product was exactly what you were looking for and that delivery was quick. We appreciate you sharing the feedback.

Rated 5 out of 5 stars

Very quick service and great customer…

Very quick service and great customer service re queries

January 21, 2026
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Reply from John Moncrieff Lighting Ltd

Thanks for the feedback — we’re pleased to hear the service was quick and that our team were able to support you effectively with your queries. Appreciate you taking the time to leave a review.

Rated 3 out of 5 stars

Delivery charge too high.

I ordered a small item that weighed just a few ounces and came in a box about 4 inches square.

The cost for delivery was £8.00. It was sent via DPD, who claimed we were not in when they called, despite house lights being on and a car in the drive. If the driver had rung our doorbell we would certainly have heard it.

I then had to drive to the next village to collect this item.

The item is as ordered, but I feel the this company should review the methods of delivery.

January 19, 2026
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Reply from John Moncrieff Lighting Ltd

Thank you for taking the time to share this feedback. While we’re pleased the item itself met expectations, we acknowledge your concerns around the delivery cost and the experience with the courier. Your concerns have been noted and will be factored into our ongoing review of delivery options and processes.

Rated 5 out of 5 stars

Excellent service

Professional, knowledgeable, friendly and polite staff.

January 11, 2026
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Reply from John Moncrieff Lighting Ltd

Thank you for the excellent feedback. It’s good to hear the team delivered a professional and knowledgeable service. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Good old fashioned service and attention to detail

It was lovely to find somewhere to still be able to buy the old fashioned articles I needed. The choice is excellent. The customer service was personal and swift. The items I wanted weren't in stock but they came me up to date with their progress. When the fragile items arrived they were very sensibly packaged so arrived intact. I would recommend this shop to anyone and will buy from them again
Thank you

January 13, 2026
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Reply from John Moncrieff Lighting Ltd

Thank you for the detailed review. We’re pleased to hear the range, communication, and level of service met expectations — especially around keeping you informed and ensuring fragile items arrived safely. It’s good to know the personal approach still makes a difference. We appreciate the recommendation and look forward to working with you again.

Rated 5 out of 5 stars

I was devastated when I broke my oil…

I was devastated when I broke my oil lamps glass chimney and couldn't find a one anywhere so I emailed this company and prayed they could help. After sending them photos, I was delighted to find that they had a match. I cannot thank the staff for all the help and advise they gave me and the prompt delivery of my brand new chimney. My old lamp is burning brightly thanks to the team.

January 6, 2026
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Reply from John Moncrieff Lighting Ltd

Thank you for the review. We’re pleased the team were able to identify the correct chimney and get your lamp back in working order quickly. It’s good to hear the support and turnaround delivered the right outcome. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Wide range of products stocked

January 6, 2026
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Reply from John Moncrieff Lighting Ltd

Thanks for the feedback — good to hear the team were helpful and that the product range met your needs. We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Excellent service

Excellent service, very helpful. Would recommend

January 12, 2026
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Reply from John Moncrieff Lighting Ltd

Thanks for the review — pleased to hear the service was helpful and delivered as expected. We appreciate the recommendation.

Rated 5 out of 5 stars

Excellent speedy service successful…

Excellent speedy service successful delivery

January 11, 2026
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Reply from John Moncrieff Lighting Ltd

Thanks for the feedback — pleased to hear the service was quick and delivery went smoothly. We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Lovely service

Lovely service

January 10, 2026
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Reply from John Moncrieff Lighting Ltd

Thanks for the feedback — pleased to hear the service met expectations.

Rated 5 out of 5 stars

perfect experience

January 5, 2026
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Reply from John Moncrieff Lighting Ltd

Thanks for the feedback — great to hear the experience delivered exactly as intended.

Rated 5 out of 5 stars

Really amazingly packaged

Really amazingly packaged, and if ever you have to call customer services and absolute delight to deal with. Will buy again and again and would recommend anybody.

January 4, 2026
John Moncrieff Lighting Ltd logo

Reply from John Moncrieff Lighting Ltd

Thank you for the review — great to hear the packaging and customer service stood out. We appreciate the recommendation and look forward to supporting you again.

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