I needed a replacement ceiling glass lamp shade for one I had broken . I came across John Moncrieff after doing some online research and found their lovely website. I emailed Scott in Sales for some... See more
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Review summary
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I emailed an enquiry and photos regarding a non standard lampshade to your company at 3.37pm on April 1st 2026. At 3.43pm I received a very helpful response from Amy Martin, Office Manager... See more
Company replied
I was looking for a new shade for a lamp for a while, after some online research came across John Moncrieff lighting. Had a phone call with Scott Gilmore about my requirements, he was very helpful... See more
Fast response to my enquiry. The class oil lamp chimney was considerably cheaper than elsewhere and came extremely well packaged. Would definitely buy again.
Company replied
Company details
Written by the company
John Moncrieff is an independent lighting specialist, offering a beautiful and unique selection of contemporary and traditional lights. We also offer a repair and restoration service to both individuals and companies, bringing your precious heirlooms back into action.
Contact info
Unit 11 Clashburn Road Bridgend Industrial Estate, Kinross, KY13 8GB, Kinross, United Kingdom
- 01577864870
- amy@jmoncrieff.co.uk
- jmoncrieff.co.uk
4.9
Excellent
680 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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The company reacts immediately when the…
The company reacts immediately when the order is placed. Very professional.
Products are leader on their
very segmented market
January 2, 2026
Reply from John Moncrieff Lighting Ltd
Thanks for the feedback — pleased to hear the order was handled promptly and professionally. We appreciate your recognition of our position in a highly specialised market.
Your service was excellent
Your service was excellent, from start to finish. A fantastic range of products and fairly priced.
Beautifully packaged and delivered promptly and safely, thank you.
Kind regards Nigel Wharton.
December 27, 2025
Reply from John Moncrieff Lighting Ltd
Thank you for the detailed feedback, Nigel. We’re pleased to hear the service, product range, pricing, and delivery all met expectations. It’s good to know the packaging and turnaround delivered the right result. We appreciate you taking the time to share your experience.
Wide choice of glass chimneys which I…
Wide choice of glass chimneys which I didn't expect. Prompt delivery, very well packed. Would recommend.
December 18, 2025
Reply from John Moncrieff Lighting Ltd
Thanks for the feedback — pleased to hear the range exceeded expectations and that delivery and packaging were spot on. We appreciate the recommendation.
The only acknowledgment of my order has…
I have considered the response from John Moncrieff lighting below and accept that the order date was too near Christmas, as I have already acknowledged, though I failed to see the notice regarding the reopening date. However the response does not address the lack of communication and acknowledgement of the order. I can only suggest that the company also looks at its processes particularly when during a period of shut down and pauses the requests for reviews. This would then not irritate customers.
The only acknowledgment of my order has been the demand for a review. It’s certainly been paid for. Ordered on 22nd of December and didn’t expect a delivery before Christmas, however still haven’t received any goods or any communication from this company. May have put this one down to a rogue company.
December 22, 2025
Reply from John Moncrieff Lighting Ltd
Hi Janet,
For clarity, our Christmas operating schedule was clearly communicated on our website prior to and during the festive period. Please note that our business was closed from 23rd December to 5th January, and the last order guaranteed for pre-Christmas dispatch was 18th December.
Your order was placed on 22nd December, outside of this guaranteed window, and during our published closure period. As stated on our website, all orders placed during this time were scheduled for dispatch upon our return, which was today.
We categorically refute the suggestion that this is a “rogue company.” Your order is fully paid, logged, and being processed in line with the timelines we communicated in advance. If you require a specific update, our customer service team is available and happy to assist via the appropriate contact channels.
We appreciate patience during peak seasonal shutdowns and encourage all customers to review delivery notices before placing time-sensitive orders.
Amy Martin
Office Manager
One of the best experiences I have ever…
One of the best experiences I have ever had with a company in UK. They sent the item off same day as per my request and I got it with a 1-day delivery service on a Saturday all the way to London. Extremely good customer service and the Opal Glass Shade I ordered was packed really well and looked exactly as I expected! Will be using again and can happily recommend to anyone after well made glass shades for very competitive prices :)
December 19, 2025
Absolutely fabulous, friendly company
Absolutely fabulous quality. Great customer services. They couldn't help me enough and are incredibly helpful. If I could give more stars I would. A big thank you to Amy too.
December 11, 2025
Highly Recommended For Your Period Property!…
The customer service is excellent and this matches their product range too
I would highly recommend them 10/10
December 17, 2025
My order was dispatched immediately
My order was dispatched immediately, was very safely packed and received at the opposite end of the country at lightening speed.
December 17, 2025
A prompt response to my enquiry
A prompt response to my enquiry . Very helpful enabling me to place an order.i really felt I was dealing with humans which is quite rare in today’s world . Very deserving of 5 stars
December 16, 2025
Good service as described.
December 12, 2025
A fine product delivered hassle free
December 5, 2025
Glass chimney's came well protected and…
Glass chimney's came well protected and in tact, quick service to.
December 3, 2025
Great experience. Helpful and correct advice on the…
Helpful and correct advice on the chimney needed, quick delivery and well
Packed so arrived safely. Will definitely use again in need. V g company
December 3, 2025
Perfect verbal information and prompt…
Perfect verbal information and prompt and efficient delivery.
December 8, 2025
Excellent service
December 1, 2025
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