I needed a replacement ceiling glass lamp shade for one I had broken . I came across John Moncrieff after doing some online research and found their lovely website. I emailed Scott in Sales for some... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I emailed an enquiry and photos regarding a non standard lampshade to your company at 3.37pm on April 1st 2026. At 3.43pm I received a very helpful response from Amy Martin, Office Manager... See more
Company replied
I was looking for a new shade for a lamp for a while, after some online research came across John Moncrieff lighting. Had a phone call with Scott Gilmore about my requirements, he was very helpful... See more
Better than I could expect, John Moncrieff provided a friendly, useful, efficient and good value service. I would thoroughly recommend them. I just wanted a single length of glass tubing with no fri... See more
Company replied
Company details
Written by the company
John Moncrieff is an independent lighting specialist, offering a beautiful and unique selection of contemporary and traditional lights. We also offer a repair and restoration service to both individuals and companies, bringing your precious heirlooms back into action.
Contact info
Unit 11 Clashburn Road Bridgend Industrial Estate, Kinross, KY13 8GB, Kinross, United Kingdom
- 01577864870
- amy@jmoncrieff.co.uk
- jmoncrieff.co.uk
4.9
Excellent
680 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
First class product delivered by first…
First class product delivered by first class service
Thank you very much
November 18, 2025
Reply from John Moncrieff Lighting Ltd
Thanks for the fantastic review — really glad to hear both the product and the service hit a first-class standard for you. We genuinely appreciate the kind words. If you ever need anything else, we’re always happy to help.
Reply from John Moncrieff Lighting Ltd
Thanks for the 5-star review — really glad to hear the shade made a nice replacement for you. If you need help with anything else for your lamp, we’re always here to assist.
Really good service.Promp and efficient…
Really good service.Promp and efficient and packed well.
November 11, 2025
Reply from John Moncrieff Lighting Ltd
Thanks for the lovely review — really glad to hear you were happy with the prompt, efficient service and secure packaging. If you need anything else or have another project on the go, we’re always here to help.
Just what I wanted delivered really quickly.
I searched for the items I ordered for ages before finding them at John Moncrieff Lighting. My delivery arrived super quickly and were exactly what I wanted.
November 18, 2025
Reply from John Moncrieff Lighting Ltd
Thanks for the fantastic review — really glad you finally found exactly what you were looking for with us. Even better to hear the delivery arrived quickly and everything matched your expectations. If you ever need help tracking down more hard-to-find pieces, we’re always happy to assist.
Reply from John Moncrieff Lighting Ltd
Thanks for the great review — really glad to hear you had a smooth, fuss-free experience with us. Always good to know our range of Aladdin spares helped you get exactly what you needed. If you ever need anything else, we’re always here to help.
really quick and brilliantly packed
November 6, 2025
Reply from John Moncrieff Lighting Ltd
Thanks for the great 5-star review — really pleased to hear your order arrived quickly and that the packing did its job. If you need anything else or are planning another project, we’re always here to help.
Reply from John Moncrieff Lighting Ltd
Thanks for the 5-star review — really glad to hear you found the website easy to use and that your order was handled quickly. If you need any help choosing parts or matching fittings, we’re always happy to assist.
Be prepared for a little wait...
I ordered a lampholder. When it arrived via a courier, it was wrapped protectively and securely. The downside was that it took 4 days from the time of order. This was stated upfront, but I kind of hoped a single lampholder might be delivered quicker. Anyway, it is what it is.
November 11, 2025
Reply from John Moncrieff Lighting Ltd
Thanks for taking the time to share your feedback — we’re really glad to hear the lampholder arrived safely and well protected. We completely understand the feeling about the delivery time. While the 4-day turnaround was as stated, we know it can feel a bit slow for a single item, and we appreciate your patience.
If you ever need help with future orders or want advice on anything before you buy, we’re always here to assist.
Reply from John Moncrieff Lighting Ltd
Thanks for the great 5-star review — really glad to hear you found the website easy to use and that your order was well packaged and dispatched quickly. If you need help with anything else, we’re always here to assist.
Very excellent service
Very excellent service. Delivery was fast and packaging was very secure.
November 10, 2025
Reply from John Moncrieff Lighting Ltd
Thanks for the fantastic review — really pleased to hear the service, delivery speed, and careful packaging all hit the mark for you. If you need help with anything else, we’re always happy to assist.
Reply from John Moncrieff Lighting Ltd
Thanks for the 5-star review — really glad to hear everything was fantastic for you! If you need anything else at all, we’re always happy to help.
Reply from John Moncrieff Lighting Ltd
Thanks for the great review — really glad to hear you found the website easy to use and that your parcel arrived safely and well packed. If you need help with anything else, we’re always here to assist.
Reply from John Moncrieff Lighting Ltd
Thanks for the great 5-star review — really pleased to hear you were happy with our prompt service. If you need anything else, we’re always here to help.
Reply from John Moncrieff Lighting Ltd
Thanks for the 5-star review — really glad to hear everything went great and your order arrived quickly. If you need anything else, we’re always here to help.
Had exactly what I wanted
Had exactly what I wanted, good description on the site which is very well laid out and easy to navigate, simple to order on the site, very good prices, super well packed and very fast delivery. Flawless transaction.
November 1, 2025
Reply from John Moncrieff Lighting Ltd
Thanks for the fantastic review — really glad to hear you found exactly what you were looking for and that the website made everything easy to navigate and order. Great to know the prices, packing, and fast delivery all hit the mark too. If you ever need anything else, we’re always here to help.
Friendly, useful and efficient
Better than I could expect, John Moncrieff provided a friendly, useful, efficient and good value service. I would thoroughly recommend them. I just wanted a single length of glass tubing with no frills and they happily supplied that. Initially I ordered and paid for the wrong length (too short) but since I contacted them again before it was dispatched they were happy to upgrade the order and I just paid the difference. The glass arrived the next day, safe and sound exactly as specified. Great service.
November 5, 2025
Unprompted review
Reply from John Moncrieff Lighting Ltd
Thanks so much for the wonderful review — we’re really glad to hear your experience exceeded expectations. It was no trouble at all to adjust your order before dispatch, and we’re pleased the glass tubing arrived safely and exactly as you needed. Friendly, useful, and efficient is exactly what we aim for, so it means a lot to know that came through. If you ever need anything else, we’re always here to help.
Wes described and packaged
The part's description contain the information required with no ambiguity.
The item was well packaged to avoid damage.
The delivery was prompt.
October 23, 2025
Reply from John Moncrieff Lighting Ltd
Thanks for the great review — really glad to hear the product description gave you everything you needed, and that the item arrived well packaged and promptly. If you ever need help choosing parts or matching components, we’re always happy to assist.
Great company
Very helpful and friendly customer support. A company I’d happily use again
October 24, 2025
Reply from John Moncrieff Lighting Ltd
Thanks for the lovely review — really pleased to hear you found our customer support helpful and friendly. We’d be more than happy to assist you again whenever you need us.
Reply from John Moncrieff Lighting Ltd
Thanks for the great review — really glad to hear you were happy with the service and the prompt delivery. If you need anything else, we’re always here to help.
Goods as ordered delivered quickly…
Goods as ordered delivered quickly excellent service
October 26, 2025
Reply from John Moncrieff Lighting Ltd
Thanks for the great review — really glad to hear your order arrived quickly and everything was exactly as expected. If you need any more parts or help with your next project, we’re always happy to assist.
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