John Martin Shoes Reviews 262

TrustScore 2 out of 5

2.0

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Rated 2 out of 5 stars

I ordered a pair of Start-Rite school shoes for my son via Amazon from this company. The listing image clearly showed a strapped style, but I was sent a laced pair instead. When I contacted... See more

Rated 4 out of 5 stars

I ordered these sandals as a backup pair because they are sooo comfortable and had become unavailable locally. Delivery was prompt, the only issue I had was that I ordered beige and received a black... See more

Rated 3 out of 5 stars

The shoes I ordered were out of stock, yet were still showing as available on the website. It took a week for them to be obtained and then delivered to me. I was promised updates on the progress of m... See more

Company replied

Rated 2 out of 5 stars

I had to wait ages for them. When they arrived the writing was nearly off on sandal on the insole and white marks under sole. I was told one pair had not been sent out as faulty, to receive these faul... See more

Company details

  1. Shoe Store

Information provided by various external sources

Choose from a range of fabulous footwear and accessories at great prices. We pride ourselves in providing super customer service, and ensuing you pay the best price for quality branded footwear. We are a small company based in Leek, Staffordshire, and have been established since 1984.


Contact info

2.0

Poor

TrustScore 2 out of 5

262 reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

speedy service

Found John Martin shoes while searching for clarks silver sandals in france and as I couldn't find them on clarks fr started searching the web. Really quick service and easy to use website, with a free pen thrown in and 10% voucher for next order!If it wasn't for the postage price to France would use again as the clarks sandals were £8 cheaper than anywhere else .

May 21, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Brilliant service, best online service I have ever used. Ordered at 3pm on Monday, shoes were with me in Ireland on Wednesday evening.
Will definitely be back!
Excellent.

May 20, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent service

I ordered some sandals, sadly I had to return them as they weren't suitable but the service given was first class. Wouldn't hesitate to use this firm again in the future. Very impressed by them.

May 20, 2016
Unprompted review
Rated 5 out of 5 stars

EXCELLENT COMPANY

This is an excellent company to buy from. Customer service is second to none. Good shopping experience.

May 16, 2016
Unprompted review
Rated 5 out of 5 stars

Quick delivery

Quick delivery & cheaper than elsewhere. Will definitely look here before buying in shops in future.

May 15, 2016
Unprompted review
Rated 5 out of 5 stars

Very Quick Service. Reliable and trustworthy web site to deal with.

Very helpful over the phone finding a pair of sandals in my size from Amazon who they also sell through as well as their main web site. Packaged up very well with protection around the shoes so as to arrive in 100% condition. Easy instructions how to return goods if not suitable. Very quick delivery via Royal Mail. 100% recommend John Martin Shoes.

May 14, 2016
Unprompted review

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