The requirements to open an account and the communication between departments are very poor! I find it a bit backwards that we cant open an account get a card to that account in the same place. To act... See more
Company replied
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See what reviewers are saying
The customer service representative Patrick Forrest was very helpful, informative & shows a great degree of patience while assisting me to update my JN Online Account. He took time & effort to make su... See more
Company replied
JN Brixton branch staff are extremely understanding. They listen to you distinctly. Tracey, Hortence and the supervisor are very pleasant. I would recommend anyone to visit. I left all the way from To... See more
Company replied
To have back a online banking system. Wear you can go and do your transaction yourself. Because it's inconvenient for me to fine one of these locations..
Company replied
Company details
Written by the company
JN Money is a global remittance brand which originated in Jamaica. The brand upholds international standards in its facilitation of money transfers between several countries across the world and offers customers the ability to send money, pay bills and mobile top-up. Our Services Include: - Sending for Cash pick-up - Sending to financial institutions - Sending Funds to the JN Money Card - Bill Payments - Mobile Top-up The JN Money brand is owned by JN Money Services Limited (JNMS), which is a fully owned subsidiary of the JN Financial Group. JNMS was incorporated in December 2005 to manage the remittance operations of the group, and to provide a suite of services, that include money transfers and bill payments.
Contact info
Brixton Road 389-391, SW9 7DE, London, England, United Kingdom
- 02077376951
4.8
Excellent
80 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from JN Money - Brixton
Dear valued customer, thank you for your kind words! We're thrilled to hear you had a positive experience. We look forward to serving you again soon!
Had a great experience at JN
Had a great experience at JN
Receive great customer service from Staff
October 23, 2024
Reply from JN Money - Brixton
Dear valued customer, thank you for your wonderful feedback! We're thrilled to hear you had a great experience and received excellent customer service from our staff. We appreciate your support!
Patrick was very patient and helpful…
Patrick was very patient and helpful today, he made my experience seemless
October 23, 2024
Reply from JN Money - Brixton
Dear valued customer, thank you for sharing your experience! We're so glad to hear that Patrick provided you with patient and helpful service. We appreciate your kind words!
Mr Ronaldo is a very focused person and…
Mr Ronaldo is a very focused person and he helps me very well when it comes to my dyslexia and treats me very well.
October 17, 2024
Unprompted review
Reply from JN Money - Brixton
Dear valued customer, thank you for your kind words! We're thrilled to hear that Mr. Ronaldo has been so helpful and supportive. We truly value his dedication and commitment to making a positive impact. Your feedback means a lot to us!
Kaydian was very helpful and had…
Kaydian was very helpful and had patience with me. It took a while, however, I got my business sorted out.
Many thanks
September 24, 2024
Reply from JN Money - Brixton
Dear valued customer , thank you for your kind words! We're thrilled to hear that Kaydian was able to assist you with patience and support. It's great to know your business is all sorted out now. We look forward to serving you again soon.
Today I visit Brixton location
Today I visit Brixton location, I have successfully sign up for jn money online, thank to Patrick for your patience and great customer service
September 17, 2024
Reply from JN Money - Brixton
Dear valued customer, thank you for your kind words! We're thrilled to hear about your positive experience at our Brixton location. Patrick will be delighted to know his patience and service made a difference. Welcome to JN Money, and we look forward to serving you again!
The experience was very good
The experience was very good. The people in the office were very helpful.
September 3, 2024
Reply from JN Money - Brixton
Dear valued customer, thank you for your kind words! We’re glad to hear that you had a great experience and found our team helpful. We appreciate your feedback and look forward to assisting you again!
Reply from JN Money - Brixton
Dear valued customer, thank you so much for your positive feedback! We're thrilled to hear that you like the way we work. We look forward to continuing to serve you!
JN Online Money Transfer Account …
The customer service representative Patrick Forrest was very helpful, informative & shows a great degree of patience while assisting me to update my JN Online Account. He took time & effort to make sure all the issues that I had were sorted. Now it seems so very easy to navigate the app and make a transfer. Thank you Patrick❤️🙏🏾
August 30, 2024
Reply from JN Money - Brixton
Dear valued customer, thank you for sharing your experience! We're delighted to hear that Patrick provided such helpful and patient support. We'll be sure to pass on your kind words to him.
The requirements to open an account and…
The requirements to open an account and the communication between departments are very poor! I find it a bit backwards that we cant open an account get a card to that account in the same place. To actually have to take a flight and then stand in a bank in Jamaica for what feels likes two weeks is incredibly frustrating and backwards. There must be a simpler way for making these transition easy for bough staff and customers. I am sure money isn’t the problem. If you are looking for a more robust system you must include in this development something that is customer user friendly. This will prevent anger, renal abuse and incompetency. I don’t want to suggest the bank system in other country as I do understand every environment and country is different but we must look to grow and with the times please.
June 1, 2024
Unprompted review
Reply from JN Money - Brixton
Dear valued customer, thank you for your feedback. I’m sorry to hear about the difficulties you’ve encountered with our account opening process and communication. I understand how frustrating it must be.
Please note that you are reaching out to JN Money, not JN Bank. For assistance with JN Bank’s services and to address your concerns more effectively, I recommend contacting their helpdesk directly at helpdesk@jnbank.com.
We appreciate your feedback and are always looking to improve our services.
The young knows her job well and the…
The young knows her job well and the speed st which she did it was superb. I had to commend her about her speed and accuracy. Well done good worker good investment for the company. Good luck
July 22, 2024
Unprompted review
Reply from JN Money - Brixton
Dear valued customer, thank you for your positive feedback! We’re thrilled to hear about the exceptional service you received. We’ll be sure to pass along your commendation.
Really helpful and get things done.
Really helpful and get things done.
July 26, 2024
Unprompted review
Reply from JN Money - Brixton
Dear valued customer, thank you for your kind words! We’re thrilled to hear that you found our service helpful and efficient. We appreciate your business.
Company is great with customer
Company is great with customer. no drama, get in do your transfer, job done. They are great
July 2, 2024
Unprompted review
Reply from JN Money - Brixton
Dear valued customer, thank you for your feedback! We’re glad you appreciate our straightforward and efficient service. Your satisfaction is important to us, and we’re happy to hear you had a great experience!
Very happy 😃 The staff was friendly and helpful
The staff was friendly and helpful
July 19, 2024
Unprompted review
Reply from JN Money - Brixton
Dear valued customer, thank you for your kind words! We’re delighted to hear that you found our staff friendly and helpful. Your feedback is greatly appreciated! We appreciate your business.
Customer service was very goodhelpful
Customer service was very helpful, polite and patient
July 4, 2024
Reply from JN Money - Brixton
Dear valued customer, thank you for sharing your positive experience! Our team strives to provide helpful, polite, and patient service to all our customers. We appreciate your business.
Reply from JN Money - Brixton
Dear valued customer, thank you for your kind words! We're delighted to hear that our staff provided friendly and helpful service. We aim to make every interaction a positive one, and your feedback reaffirms our commitment to exceptional customer care. We appreciate your support and look forward to serving you again soon!
Well done
Well done
thanks for the hard work from Patrick Foster and other JN staff.
Jamdown we say
April 19, 2024
Reply from JN Money - Brixton
Dear valued customer, thank you for your kind words! We're delighted you enjoyed your experience with us and appreciate your recognition of Patrick and our dedicated team at JN. Looking forward to welcoming you back soon!
Patrick from the London Branch was very…
Patrick from the London Branch was very helpful
April 19, 2024
Reply from JN Money - Brixton
Dear valued customer, thank you for your review. We're delighted to hear that Patrick provided you with excellent assistance. We'll be sure to pass on your kind words to him. Thank you for choosing us, and we hope to assist you again in the future!
Good
My experience over the years using the online app has been good I have experience a few hiccups but I can say it was solved in the best way it could the only thing I think needs to improve is if the customer experience any obstacles whilst trying to use the app and when trying to contact the office direct ie Brixton. The telephone number given both are not either in service nobody is answering I my self has to contact Patrick which hasn't always been easy
March 29, 2024
Reply from JN Money - Brixton
Dear valued customer, thank you for your continued support over the years and for sharing your feedback with us. We're pleased to hear that overall, your experience with our online app has been good and that any hiccups were resolved satisfactorily. We acknowledge your concerns about contacting our office directly and apologize for any inconvenience you've encountered. We'll work on improving our accessibility and communication channels to ensure a smoother experience for our customers. Your input is invaluable, and we appreciate your patience.
The JN colleague Patrick was so helpful…well pleased
The JN colleague Patrick was so helpful and patient with me. He stayed on the phone until the account was fully set up and active
March 27, 2024
Reply from JN Money - Brixton
Dear valued customer, thank you for sharing your positive experience with Patrick! We're delighted to hear that he provided helpful and patient assistance throughout your account setup process. We'll be sure to pass along your appreciation to him.
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