The requirements to open an account and the communication between departments are very poor! I find it a bit backwards that we cant open an account get a card to that account in the same place. To act... See more
Company replied
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See what reviewers are saying
The customer service representative Patrick Forrest was very helpful, informative & shows a great degree of patience while assisting me to update my JN Online Account. He took time & effort to make su... See more
Company replied
JN Brixton branch staff are extremely understanding. They listen to you distinctly. Tracey, Hortence and the supervisor are very pleasant. I would recommend anyone to visit. I left all the way from To... See more
Company replied
To have back a online banking system. Wear you can go and do your transaction yourself. Because it's inconvenient for me to fine one of these locations..
Company replied
Company details
Written by the company
JN Money is a global remittance brand which originated in Jamaica. The brand upholds international standards in its facilitation of money transfers between several countries across the world and offers customers the ability to send money, pay bills and mobile top-up. Our Services Include: - Sending for Cash pick-up - Sending to financial institutions - Sending Funds to the JN Money Card - Bill Payments - Mobile Top-up The JN Money brand is owned by JN Money Services Limited (JNMS), which is a fully owned subsidiary of the JN Financial Group. JNMS was incorporated in December 2005 to manage the remittance operations of the group, and to provide a suite of services, that include money transfers and bill payments.
Contact info
Brixton Road 389-391, SW9 7DE, London, England, United Kingdom
- 02077376951
4.8
Excellent
80 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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The staff assist me to set up my JN…
The staff assist me to set up my JN money transfer because I could not use Citi Bank to transfer money. Saint Patrick was extremely helpful to set up the process. It is easy now that I know how to use the JN app to transfer money to my JN Acc.
March 20, 2024
Reply from JN Money - Brixton
Dear valued customer, thank you for sharing your experience with us! We're delighted to hear that Saint Patrick provided exceptional assistance in setting up your JN Money Online profile. We appreciate your trust in JN Money Services.
Good work by Kaydian
February 23, 2024
Reply from JN Money - Brixton
Dear valued customer, thank you for your kind words! We're thrilled to hear that you're satisfied with the work done by Kaydian. We look forward to serving you again soon.
To have back a online banking system
To have back a online banking system. Wear you can go and do your transaction yourself. Because it's inconvenient for me to fine one of these locations..
February 10, 2024
Reply from JN Money - Brixton
Dear valued customer, thank you for your feedback. We are constantly working to improve our accessibility and offer online transaction capabilities to provide a more convenient experience for our customers. Your input is valuable to us, and we appreciate your patience as we strive to enhance our services.
Kaydian Brixton branch
Kaydian in the Brixton branch was very helpful in setting up my online account, and went out of her way to help me.
February 14, 2024
Reply from JN Money - Brixton
Dear valued customer, we're delighted to hear about your positive experience with Kaydian at our Brixton branch! Providing exceptional service is our priority, and we're thrilled that Kaydian went above and beyond to assist you in setting up your online profile. We look forward to serving you again soon!
Very helpful
Always wanted to do my online banking and did not know how to but thanks to ur staff Kadian I got it all sorted she was really helpful indeed
February 14, 2024
Reply from JN Money - Brixton
Dear valued customer, we're delighted to hear about your positive experience with Kadian! We strive to make online money transfer easy and accessible for our customers. Thank you for choosing our services!
Great advice and support for learning…
Great advice and support for learning about how to use the JN Money services.
February 14, 2024
Unprompted review
Reply from JN Money - Brixton
Dear valued customer, thank you for your kind words! We're thrilled to hear that you found our advice and support helpful in navigating JN Money services. We look forward to serving you again in the future.
Excellent service both times I went…
Excellent service both times I went there.
February 13, 2024
Unprompted review
Reply from JN Money - Brixton
Dear valued customer, thank you for your kind words! We're thrilled to hear that you've had excellent experiences with us on both occasions. Providing exceptional service is what we strive for, and we're delighted to have met your expectations.
Staff are patient and calm
Staff are patient and calm. Thank you Kadian for great Customer Service.
February 6, 2024
Reply from JN Money - Brixton
Dear valued customer, thank you for your wonderful feedback! We're thrilled to hear that Kadian provided you with great customer service and demonstrated patience and calmness throughout your interaction. Thank you once again for choosing JN Money!
Reply from JN Money - Brixton
Dear valued customer, thank you for taking the time to share your positive feedback! We're thrilled to hear that you had a great experience with our service. Your satisfaction is important to us, and we appreciate your support!
Fantastic service
I called to get help to navigate my way around the jn money website and received the best customer service ever. The patience, the professionalism and the help received was amazing. Thank you mr patrick. Great job :-)
December 5, 2023
Unprompted review
Reply from JN Money - Brixton
Dear valued customer, thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Mr. Patrick provided you with the best customer service ever while assisting you in navigating the JN Money website. Thank you for choosing JN Money, and we look forward to serving you with the same level of excellence in the future.
Very helpful and accommodating staff
Very helpful and accommodating staff
Very patient and willing to assist
November 3, 2023
Unprompted review
Reply from JN Money - Brixton
Dear valued customer, thank you so much for your wonderful feedback! We're thrilled to hear that you found our staff to be helpful, accommodating, patient, and willing to assist. Providing exceptional service is our top priority, and it's always gratifying to know that our efforts have made a positive impact. We look forward to serving you again soon!
It's great that I can stay home and…
It's great that I can stay home and transfer money in the safety of my own home instead of going out to do it.
Thracia
October 20, 2023
Reply from JN Money - Brixton
Dear valued customer, we're thrilled to hear that you appreciate the convenience and safety of our online services! Ensuring that our customers can securely manage their finances from the comfort of their own homes is a priority for us. It's wonderful to know that you find value in this feature. Thank you for choosing JN Money.
Everything is straightforward
Everything is straightforward, just select the service you want from the list, and put in the information requested
September 14, 2023
Reply from JN Money - Brixton
Dear valued customer, thank you for sharing your experience with us. We're delighted to hear that you found our service straightforward and easy to use. Our aim is to make the process as simple as possible for our customers, and it's great to know that you had a hassle-free experience. Thank you for choosing our services, and we look forward to serving you again in the future.
Service at your finger tip
August 24, 2023
Reply from JN Money - Brixton
Dear Valued Customer, thanks for your feedback! We're thrilled you're finding our JN Money Online service so accessible. We appreciate your business.
JN Brixton branch staff are extremely…
JN Brixton branch staff are extremely understanding. They listen to you distinctly. Tracey, Hortence and the supervisor are very pleasant. I would recommend anyone to visit. I left all the way from Tottenham to visit there. Brilliant
August 15, 2023
Unprompted review
Reply from JN Money - Brixton
Dear Valued Customer, thank you so much for your kind words! We're thrilled to hear about your positive experience at our JN Brixton branch. It's wonderful to know that the team at Brixton provided you with exceptional service and made your visit pleasant. Your recommendation means a lot to us, and we're delighted that the effort we put into providing a great customer experience is being recognized. We look forward to serving you again in the future. Thank you for choosing JN Money.
It's easy to use at my convenet time
June 9, 2023
Reply from JN Money - Brixton
Dear Valued Customer, thank you for taking the time to provide us with your feedback. We are delighted to hear that our service is easy to use and conveniently accessible for you. Your satisfaction and convenience are important to us, and we are thrilled that our efforts to create a user-friendly experience have been successful.
Customer service was very good.
June 8, 2023
Unprompted review
Reply from JN Money - Brixton
Dear Valued Customer, thank you so much for your kind words and for taking the time to share your feedback. We truly appreciate it
I tried to register online without…
I tried to register online without success, so made a trip to my local branch and was taken care of by Patrick who set up my account and by the evening was able to pay my bills in a timely manner. A positive experience.
May 25, 2023
Reply from JN Money - Brixton
Dear Valued Customer, thank you for your review. We greatly appreciate your feedback and are delighted to hear about your positive encounter with our team member. We look forward to serving you in the future.
Staff was very helpful and kind
Staff was very helpful and kind in making sure my query was all sorted and situation has resolved.
Excellent customer service.
April 17, 2023
Reply from JN Money - Brixton
Dear Valued Customer, thank you for sharing a review of your recent experience. Our team at JN Money is
committed to providing high-quality customer service, and we’re thrilled to hear that we made a good
impression on you. We hope you’ll visit us again soon.
Very helpful and great communication
Very helpful and great communication
Making sure that customers are happy
February 17, 2023
Reply from JN Money - Brixton
Dear Valued Customer, we work hard to exceed our customer's expectations and we are happy to hear that we hit the mark. Thank you for your continued support.
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