Good service will surely miss the the team at Elephant. I always look forward on Friday to see their welcoming face. Always helpful and attentive. Elephant team the best.
Company replied
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See what reviewers are saying
Although I’ve had some bad experiences, I’ve found the staff here in the UK and in Jamaica willing to do what’s necessary to resolve my problems as expeditiously as possible. I have also found that th... See more
Company replied
I would like to say kudos to the JN Money Transfer Team at the Elephant Park branch for their consistency and professionalism when dealing with my affairs. I would also like to highlight the fact... See more
Company replied
I’ve been here twice, once to send a parcel via DHL, again to correct the errors they made the first time around. There’s always a wait with no adequate space or seating for customers. Whether you’re... See more
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Company details
Written by the company
JN Money is a global remittance brand which originated in Jamaica. The brand upholds international standards in its facilitation of money transfers between several countries across the world and offers customers the ability to send money, pay bills and mobile top-up. Our Services Include: - Sending for Cash pick-up - Sending to financial institutions - Sending Funds to the JN Money Card - Bill Payments - Mobile Top-up The JN Money brand is owned by JN Money Services Limited (JNMS), which is a fully owned subsidiary of the JN Financial Group. JNMS was incorporated in December 2005 to manage the remittance operations of the group, and to provide a suite of services, that include money transfers and bill payments.
Contact info
Walworth Road 135, SE17 1RW, London, England, United Kingdom
- 0207-708-6951
4.2
Great
30 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service will surely miss the the…
Good service will surely miss the the team at Elephant. I always look forward on Friday to see their welcoming face. Always helpful and attentive. Elephant team the best.
May 8, 2026
Reply from JN Money - Elephant Park
Dear Valued Customer, Thanks for your positive feedback. We are happy to hear that you find our services reliable and that our team has been consistently available to support you when needed. We value your business and hope to serve you again soon.
Althea was extremely helpful and…
Althea was extremely helpful and patient. She took the time to ensure that my query was resolved to my satisfaction.
It’s a real shame that this branch in Elephant and Castle is closing.
April 18, 2026
Unprompted review
Reply from JN Money - Elephant Park
Dear Valued Customer, thank you for your thoughtful feedback! We’re glad to hear that Althea was helpful and patient, and that she ensured your query was fully resolved. We look forward to serving you again soon! Please remember you can continue to send money easily using our online platform at www.jnmoneyonline.com.
Although I’ve had some bad experiences
Although I’ve had some bad experiences, I’ve found the staff here in the UK and in Jamaica willing to do what’s necessary to resolve my problems as expeditiously as possible. I have also found that the people working on the frontline are extremely professional, courteous, helpful and empathetic. They are a pleasure to speak with and should be awarded with increase salaries. And I’m talking the staff who answers the telephone. They’re just brilliant 💯💯👏👏👏👏
April 12, 2026
Reply from JN Money - Elephant Park
Dear Patrick Walker, Thanks for the awesome review. We appreciate your feedback and will recognize our UK team for delivering exceptional service. We value your business and look forward to serving you again soon.
…Witholding customer money
The money was withheld on the day it was send and released the following day but JN Money didn't let sender or recipient know they withheld the cash, This is a BIG issue and they didn't give a reason, in most cases people have to travel miles to collect the money from the agent, having to make 2 trips at a cost, JN MONEY is ok for paying your bills but if you have to send money urgently to your family I would suggest using another service just incase they withheld your cash and induce another disappointment for you and your recipient. A company that provides such an important service should not take customers for granted.
March 12, 2026
Reply from JN Money - Elephant Park
Dear valued customer, thank you for your feedback, and we’re truly sorry for the inconvenience you experienced. The transaction was temporarily suspended for additional review by our compliance team, which was completed the following day, allowing the funds to be released.
We understand how frustrating it must have been not to receive timely communication, especially given the need to travel. Your concerns about notification and transparency are valid, and we are actively working to improve how we keep both senders and recipients informed during such situations. We appreciate you raising this and thank you for your patience.
Althea The service of the lady is five…good
Althea The service of the lady is five stars I am very grateful for the attention
August 9, 2025
Unprompted review
Reply from JN Money - Elephant Park
Dear valued customer, thank you for your kind words! We’re delighted to hear Althea provided five-star service and attentive care. We look forward to serving you again soon.
The Staff we're very friendly and very…
The Staff we're very friendly and very helpful. Made my experience very pleasant & less stressful.
July 28, 2025
Unprompted review
Reply from JN Money - Elephant Park
Dear valued customer, thanks for sharing your feedback with us. We happy to hear that you had a great experience and our staff exceeded your expectations. We value your business and look forward to seeing you again soon.
Reply from JN Money - Elephant Park
Dear Valued Customer, Thank you for sharing your 5-star review with us. We are happy to hear that you enjoyed the service received. We value your business and we look forward to serving you again in the future.
A great customer service
I received a wonderful customer
service. Very friendly always smiling. and she always tell me about things taking place in the company. and that's really good.
July 28, 2025
Unprompted review
Reply from JN Money - Elephant Park
Dear Valued Customer, Thank you for sharing your 5-star review with us. We are happy to hear that you enjoyed the service received. We value your business and we look forward to serving you again in the future.
Very patient and helpful agent
Very patient and helpful agent. Very knowledgeable about what he does. Great experience being with him.
October 24, 2024
Reply from JN Money - Elephant Park
Dear valued customer, thank you for your kind words! We're delighted to hear that our agent provided you with a great experience. We appreciate your feedback and look forward to assisting you again!
Fantastic customer service
Very professional kind and helpful staff.Who go the extra mile to assist.Excellent customer service.
Any issues resolve professionally and efficiently.I regularly use the service due to good customer experiences that the staff provided.
July 13, 2024
Unprompted review
Reply from JN Money - Elephant Park
Dear valued customer, thank you for your kind words! We’re delighted to hear that our staff’s professionalism and dedication have made your experience excellent. We appreciate your continued trust and look forward to serving you again!
Great friendly staff
Great friendly staff, beats AI and portals by a long margin. They also tell you about the other services JN offers
June 13, 2024
Unprompted review
Reply from JN Money - Elephant Park
Dear valued customer, thank you for your positive feedback! We’re thrilled you found our staff friendly and informative. We appreciate your support and look forward to assisting you with all our services!
It’s scammer I never used this Exchange…
It’s scammer I never used this Exchange but from last 2 years I receiving text messages and I blocked them many times but still receiving messages.
July 26, 2024
Unprompted review
Reply from JN Money - Elephant Park
Dear valued customer, thank you for your review. We're sorry to hear you’re receiving unwanted messages. This definitely isn’t the experience we want for our customers. Please reach out to us directly at jnms@jngroup.com so we can investigate and help resolve this issue.
Reply from JN Money - Elephant Park
Dear valued customer, thank you for your positive feedback! We're glad to hear that you had a great experience with quick and fast transactions. We appreciate your support and look forward to assisting you again in the future.
Easy access to reach family in jamaica…
Easy access to reach family in jamaica bank account
And transfer card
July 10, 2024
Reply from JN Money - Elephant Park
Dear valued customer, we're delighted to hear that our services have made it easy for you to stay connected with your family in Jamaica. Thank you for your feedback and for trusting us with your transfers.
Excellent
Excellent, straight forward I wouldn’t change it this service for nothing and I would strongly recommend it
May 10, 2024
Reply from JN Money - Elephant Park
Dear valued customer, thank you so much for your kind words and recommendation! We're thrilled to hear that you're enjoying our service. Your satisfaction is our top priority, and we appreciate your support!
Verifying my account.
Your reply was prompt and I was updated on the progress of my queries. The problem was sorted and am now able to use my account.
May 17, 2023
Reply from JN Money - Elephant Park
Dear Valued Customer, thank you for your positive feedback and for choosing JN Money Online. We appreciate your business and look forward to serving you in the future.
Reply from JN Money - Elephant Park
Dear Valued Customer, thank you for your review! We appreciate your business.
Consistent Service.
I would like to say kudos to the JN Money Transfer Team at the Elephant Park branch for their consistency and professionalism when dealing with my affairs. I would also like to highlight the fact Althea Beckford and her team members are courteous and always happy to help and aid you with whatever concern you may have when you are conducting business.
Junior Leachman
Director/Consultant/Litigation Paralegal/Private Tutor
The Leachman Consultancy Limited.
March 11, 2023
Unprompted review
Reply from JN Money - Elephant Park
Dear Valued Customer, our team is so grateful for your positive feedback. Looking forward to serving you again at our branch location.
Reply from JN Money - Elephant Park
Dear Valued Customer, Our team is so grateful for your positive feedback and we are looking forward to having you back at our location again. Thanks for the continued support!
Great customer service
November 23, 2022
Reply from JN Money - Elephant Park
Dear Valued Customer, Thank you so much for taking the time to leave us this amazing review.
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