I ordered sandals which were delivered in an impressive 2 days. Unfortunately though I loved the sandals one was too big. I phoned and spoke to Deborah Perry who as the system was down went to their w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a pair of Veronica touch fastening slippers just after lunch on Wednesday & they were delivered the next morning! Lovely slippers, just had to order a size larger than usual as my normal... See more
Company replied
Sandals are very comfortable and easy to wear. Although I asked for express delivery Post Office delivery did not delivery until the next day........not Jo & Joe's fault but post office, cannot rely o... See more
Company replied
I ordered two pairs of shoes from Jo and Joe at 2.30 on Wednesday afternoon and they were delivered at lunchtime on Friday, that’s really quick delivery. I’ve had this style before, so knew what to ex... See more
Company replied
Company details
Written by the company
At Jo & Joe, we interpret the latest footwear trends with an eye for styles that last—bringing you wearable fashion at affordable prices. Each season, we work hard to deliver variety and creativity across our collections. You probably know us best for our iconic ladies' tassel leather moccasins, available in a stunning range of colours. Whether dressed up or down, they’re smart, chic, and timeless. We're also proud of our luxurious slipper range, many of which come beautifully packaged in gift boxes—perfect for treating yourself or someone special.
Contact info
Bacup Road, BB4 7HB, Rossendale, United Kingdom
- 01706 231074
- info@joandjoecollection.com
- joandjoecollection.co.uk
4.6
Excellent
142 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
my mum loves these shoes she’s got them…
my mum loves these shoes she’s got them in many different colours !she was thrilled to receive them for her birthday thank you for the prompt delivery
March 30, 2026
Reply from The Jo & Joe Collection
Thank you for your lovely review! We are so pleased your mum is happy with her purchase! Thank you for your continued support.
Quick and good quality
April 1, 2026
Reply from The Jo & Joe Collection
Thank you for your review, we are really pleased to hear that you found our service efficient and our products of great standard.
Reply from The Jo & Joe Collection
Thank you for your review!
Great to hear that delivery was quick and that you are pleased with your purchase! Enjoy!
Very pleased with my new slippers
Very pleased with my new slippers. Delivered promptly. Thank you.
March 30, 2026
Reply from The Jo & Joe Collection
Thank you for your lovely review. We are pleased to hear you are happy with your purchase and delivery was fast & efficient.
Reply from The Jo & Joe Collection
Thank you for your review. We are really pleased to hear you found your purchase comfortable! We hope that you will enjoy wearing them!
Reply from The Jo & Joe Collection
Thank you for your kind review. We are pleased to hear that our shoes met your expectations and the delivery process was smooth. We look forward to serving you again soon!
Sandals are very comfortable and easy…
Sandals are very comfortable and easy to wear. Although I asked for express delivery Post Office delivery did not delivery until the next day........not Jo & Joe's fault but post office, cannot rely on them to deliver next day. That's the second time I have been let down.
March 11, 2026
Reply from The Jo & Joe Collection
Thank you so much for your kind feedback! We're really glad to hear you're enjoying the comfort and ease of your sandals 😊
We're sorry to hear about the delay with the delivery — we completely understand how frustrating that can be, especially when you've selected express shipping. While this was unfortunately outside of our control, we truly appreciate your patience and your understanding.
If there’s ever anything we can help with in the future, please don’t hesitate to reach out. We hope you continue to enjoy your sandals!
Excellent product.
March 9, 2026
Reply from The Jo & Joe Collection
Thank you so much for your kind words! We’re really glad you love the product.
Website was easy to follow
Website was easy to follow. The goods turned up in good condition was well worth the price which we thought was very good
March 3, 2026
Reply from The Jo & Joe Collection
Thank you so much for your lovely feedback. I’m really pleased to hear you found the website easy to navigate and that your order arrived in great condition. It’s wonderful to know you felt the product was excellent value too. Your support means a lot, and we hope to welcome you back again soon.
Reply from The Jo & Joe Collection
Thank you for your review! We are pleased you found the ordering process simple and straight forward to use.
Best shoes ever
I bought a pair of shoes and the tassel came off the shoe. When I contacted Jo and Joe they were very responsive and replaced the shoes. I had been travelling so was a bit delayed replying and it was quite a while after purchase by the time I got back in touch, but they were brilliant and straight away said that they would replace the shoes.
The shoes are the best I have had – one foot has a bunion, and it is difficult to find comfortable shoes, but these shoes were comfortable from the first time I wore them – and I have worn them every day since I received them.
March 2, 2026
Unprompted review
Reply from The Jo & Joe Collection
Thank you for your kind feedback. We're really pleased to hear the shoes have been comfortable for you and that the replacement process went smoothly. Your comments mean a lot to us, and we’re glad the shoes have worked so well for you.
Friendly efficient service!
I had a query re colours and width sizes, the lady I spoke to was extremely helpful and efficient!!
Shoes arrived promptly, I purposely ordered more colours to choose, so sent one pair back and refund dealt with quickly!
February 26, 2026
Reply from The Jo & Joe Collection
Thank you for your lovely review! We are so pleased that you experienced a quick and efficient service, this is just what we aim for!
We appreciate your continued support.
Reply from The Jo & Joe Collection
Thank you for your review! We're really glad to hear you’re pleased with the product and found the website easy to use. We appreciate you taking the time to share your feedback.
Delighted with my boots.
Delighted with my boots.
Delivery was very quick
Packaging was amazing and
I would recommend Jo Jo to any of my friends. Many thanks
February 26, 2026
Reply from The Jo & Joe Collection
Thank you for your lovely feedback. We're really pleased to hear you're delighted with your boots and that the delivery and packaging met your expectations. We truly appreciate your recommendation and hope you continue to enjoy wearing them.
I brought my wife a pair of slipper at…
I brought my wife a pair of slipper at Christmas, unfortunately the sole started to come away from the upper. I contacted Jo & Joe who immediately replaced them with out hesitation. We both wear Jo & Joe slippers and have never had a problem before. It’s reassuring to know that a company has great customer service, very refreshing
March 5, 2026
Unprompted review
Reply from The Jo & Joe Collection
Thank you for your kind message. We're really glad we could resolve the issue quickly for you. It's great to hear that you both enjoy wearing Jo & Joe slippers, and we appreciate your continued support.
Great Shoes
Purchased two pairs of Nautical Loafers. Very stylish, comfortable and excellent price. Will be purchasing more
February 17, 2026
Reply from The Jo & Joe Collection
Thank you for your review. We're glad to hear you're enjoying your Nautical Loafers and that you found them stylish, comfortable, and good value. We appreciate your support and look forward to seeing you again.
Good comfortable shoes at an excellent price.
Have bought these shoes before exactly same. They are very comfortable and hard wearing.
February 24, 2026
Reply from The Jo & Joe Collection
Thank you for leaving a great review.
We are pleased to hear that you find our products comfortable and durable.
Thank you for your continued support!
Reply from The Jo & Joe Collection
Thank you so much for your lovely review!
We’re really pleased to hear you found the shoes nice and comfortable, and that they arrived promptly — that’s exactly the experience we aim to provide.
If there’s anything we could have done to make it a 5-star experience, we’d always love to hear your feedback.
Thank you again for your support — we truly appreciate it!
Excellent products and excellent service
Excellent products and excellent service
Would definitely recommend
February 20, 2026
Reply from The Jo & Joe Collection
Thank you for your review. We are glad to hear you were pleased with your purchase! Thank you for your continued support and your recommendation!
I purchased a pair of these slippers at…
I purchased a pair of these slippers at Christmas when visiting a Christmas market. Seemed like a nice sturdy pair of slippers good chunky sole, nicely stitched I thought these will last me longer than other pairs in the past have. How wrong was I it's what end of Feb and I've put them on this morning and thought ouch there's a stone in them, nope the inner part of the slipper has completely collapsed and what I can feel is the crumpled up rubber under my heel as I walk. Looks like they will be going in the bin and I'm back to my £3 temu specials.
December 15, 2025
Unprompted review
Reply from The Jo & Joe Collection
Hi Daniel,
I'm sorry to hear about your experience. Please could I ask you to email me at info@joandjoecollection.co.uk with details of the style you purchased and attach some images if possible. I can then investigate the matter further for you.
Kind regards,
Deborah
Customer Service
JO&JOE Collection
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.