Jobe Sports International Reviews 625

First vest I ordered was too small So the guys sent me 3 more vests in quick succession to try and get get the right size (I'm an odd shape)
Nothing was too much trouble for them and the vests arrived when they said they would, no waiting around.

Always a top class service after 6 different orders haven’t let me down yet keep up the good work 👍🏼

Ordered a towable inflatable in July 2023 on the understanding that it would be delivered within two weeks. In is now the end of October 2023 and they have STILL not delivered it. I have sent dozens of emails and they have been either ignored, or met with responses that it is not their problem and I should contact the post office, or sending me so called “proof of delivery” that merely shows that the item was delivered to their distributor. I have NEVER had any shop fail to deliver something that I have paid for and then refuse to give me a refund. DAYLIGHT ROBBERY

Placed the order and at the checkout i've had some problems with the payment, regarding to that my order went away with no payment.
A quick reachout to the customer service, within a 2 min answer everything was done and i got my payment link.
Delivery the next day ...
Amazing job !

Quick delivery and needless to say I love my board bag as expected a perfect fit for my Jobe board but also with some useful features like a paddle holder.

Would definitely recommend. I ordered a paddleboard and a couple of life jackets, and everything arrived in quick time and in perfect condition.
The paddleboard is excellent and one of the life jackets is perfect however, the 2nd life jacket was a little too small and had to be sent back for an exchange. Postage wasn't free (France to Netherlands which was disappointing as we had just spent over 1000 euros and intend to buy another paddleboad) but the exchange process was easy and stress free and the new larger life jacket has now arrived.
The items are all very well made and look and feel great. We are happy with choosing Jobe and will continue to buy their products as they are excellent quality.

I lost the fasten on my paddle, I contacted customer services and sent over photos as requested. Jos answered me very quickly and sent me out a replacement part straight away which arrived a few days later.
Great customer service with very quick response.

Just got the Mira. Big fan so far. Took it 4 miles on a London canal and it felt great, Thames next!

Jobe have great functionality and tech, the bag, pump, etc all have good space saving concepts/connectivity/time savers. Straps up quite small compared to other SUPs I’ve carried on my back - Red, Deep Water, itiwit, aqua planet.

Good purchase!

Great service quick delivery the shorty wetsuit is lovely i ordered a large i am size 12. perfect fit. Lovely Material and colours

Super fast delivery and product appears to be of great quality, had items missing from the factory sealed box but cm services sorted out and dispatched missing items nice and quick
Over all a great purchase experience that was very easy to navigate online

Really pleased with my jacket to help me float. It is lovely quality and really well made

Very professional service. Very pleased.

Purchased the Duna but Jobe recalled it for possible manufacturing faults. The replacement arrived quickly but unfortunately that developed a fault. I contacted Jobe and they offered to replace under warranty unfortunately the board was out of stock so they offered me a choice of an upgrade board the adventure Duna. I can’t fault the customer service and the boards look the business and with a five year warranty I’m confident the board is going to last.

Got the Jobe Tribal, great quality towable, easy to use. We are really enjoying it and kids are loving it.

Quality kit, with a 5 year warranty as well! I purchased an all round performing SUP. Brilliant and easy way to get on the water.

Great paddle floats
Snug fit
Doesn’t add weight
Importantly floats in sea (not sure for how long) but long enough to grab paddle again.
Quick delivery :)

Fast delivery. Great product, bright colours as shown on web page. Exactly what was needed.

I have purchased two PFDs one adult and one child. They are just fantastic quality and very comfortable to wear. When my daughter jumps in (can’t stop her ha ha) it stays in place and doesn’t end up under her chin. Just quality.

Whilst on holiday last week, my Jobe SUP malfunctioned in a spectacular way. Luckily the board was on the beach at the time, but if you were on Woolacombe beach at the time I can only apologise!

But why the 5 star review I hear you say? Well….

The reason for the review is to call out the best customer service I have ever experienced from Jobe Sports International.

I raised the issue via WhatsApp on Tues 25th, and was responded to on Weds 26th asking me to fill in a warranty form. Which I duly submitted with photos a couple of hours later. On Thurs 27th a.m., less than 48 hours after first reporting the problem, I had confirmation from Jobe that a replacement board was to be sent out. Which arrived at home (before we got back!) on the Fri 28th, approx. 72 hours after initially reporting the issue. Amazing customer service.

What are my takeaways? 
- All of the communication was done electronically. And efficiently!
- At no point in the process did I feel Jobe was not interested in resolving, or trying to pass blame back to me
- And ultimately I not only felt like, but was treated like, a valued customer
- From their website, " We create unforgettable #jobemoments ". A company that not only talks the talk, but walks the walk.

Note Jobe has even changed their policy to simplify the process going forward "After purchasing your Jobe product(s), you are instantly ready to hit the water and your products are automatically covered under our [5-year] warranty program. Simple as that!".

Oh, and the design and quality is very good. And they put their hand up when not. You get what you pay for!