Jobe Sports International Reviews 625

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the products, often highlighting their quality, comfort, and robust build. Many people also praise the fast delivery service and the exceptional customer service, noting quick responses and helpful assistance. However, some customers also noted issues with their orders, including receiving incorrect sizes or experiencing problems with product defects like holes or ineffective repair kits. A few other people also felt that the delivery process could be improved, mentioning delays or difficulties with tracking.

What people talk about most

Product

Consumers find product quality to be a mixed experience. Many reviewers praise the robustness and ease of use... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of products,... See more

Delivery service

People report positive experiences with delivery service, often praising fast delivery times, with some... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers successfully ordered items... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Update - after contact with victor from customer services the airstream was replaced. Very happy with the product, this seems to be an unfortunate small manufacturing defect. Air stream 2p ordered... See more

Company replied

Rated 5 out of 5 stars

Bought 2 Yarra 10’6 boards last year. These are totally amazing products, well built, stable and come with all accessories and a bag you can carry it I . These are the best buy for a family as they ac... See more

Rated 5 out of 5 stars

Excellent product quality (neoprene safety life vest for kids), comfortable, my son (3 yrs) love it - comfort has to do a lot with how child accepts accessorry like this and the more comfortable the b... See more

Rated 5 out of 5 stars

I had a warranty issue with my SUP YARRA 10.6 (the seam had com undone). I received quick, friendly and competent feedback from start to finish. Communication with the JOBE team especially with Victor... See more


Company details

Written by the company

Shop the full Jobe collection at the official online store. Jobe: Gets you on the water! ✓ 30 day returns ✓ Free delivery from £75/€100


Contact info

  • Heerewaardensestraat 30, 6624 KK, Heerewaarden, Netherlands

  • jobesports.com

4.5

Excellent

TrustScore 4.5 out of 5

625 reviews

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Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Poor customer service when order goes wrong - avoid

As someone who has been into watersports their whole life, Jobe has been part of that journey. However, a recent purchase of some watersport boots has unfortauntely caused me to leave this negative review. I ordered UK size 8 and a UK size 7 arrived which didnt fit. I whatsapped their customer service team who asked for photos. I sent these and they didnt reply. later that day I managed to speak to someone on the chat who said they would send me a return label (never received that). I sent another message a day later and got zero response. I contacted them again today for the 4th time and again the CS advisor said they would email me the return label in a few minutes. This is now half a day later and I still havent received anything. How on earth am I supposed to get the boots back Jobe and get the correct size???

July 28, 2023
Unprompted review
Jobe Sports International logo

Reply from Jobe Sports International

We are sorry to hear you have had such a negative experience with us. It is our goal to make all our customers happy both on and off the water. If you would get in touch with victorbeenen@jobesports.com at our customer service we will try to make things right for you. Sincerely Victor

Rated 1 out of 5 stars

Very bad experience.

Very bad experience.
After talking to their salesman at Gold Coast show who assured me my size is "L", I bought the neoprene vest. It came a way too small, because most likely the "L" size is for Chinese men. It was small for my slim wife.
I sent it back ($30) telling them that as per my measurements I need XL+ (106 cm chest). It came today: Yes, it was XL+ but at lest still size or two small. They measure the west OUTSIDE not INSIDE as the body size is given. The incompetence is frightening. I am VERY sorry I got involved with them.

July 29, 2023
Unprompted review
Jobe Sports International logo

Reply from Jobe Sports International

We are sorry to hear you have had such a negative experience with us. It is our goal to make all our customers happy both on and off the water. If you would get in touch with victorbeenen@jobesports.com at our customer service we will try to make things right for you. Sincerely Victor

Rated 5 out of 5 stars

I ordered a Neoprene Life Vest Kids for…

I ordered a Neoprene Life Vest Kids for my child direct from Jobe, it arrived on time and was a good fit so sizing guide seems very accurate. Comfy and secure so seems a great choice. Build quality seems good so hopefully will last longer than my kids need it for!

July 17, 2023
Unprompted review
Rated 5 out of 5 stars

Perfect for active water loving dogs!

I needed to find a life vest for my small dog to keep him safe out on the water - after reviewing what felt like hundreds - I decided to go with Jobe and I couldn't be happier! The sizing on the website was accurate, so when the jacket arrived it fit perfectly. It's buoyant but still allows my dog to run freely and swim without it getting in the way. The quality is great, it has a sturdy grab handle and I can see this jacket lasting a good while - even with my reckless dog putting it through hell!

Price, Fit, Quality, Style = A+++
Highly recommend!

July 11, 2023
Unprompted review
Rated 5 out of 5 stars

I have been using Jobe products

I have been using Jobe products, for several Years already and I just bought Jobe multiposition board, that is just superb! But there was problem with bag that did not fit, but Jobe custumer support made solution without delay. Thank you for that 5 star team!

June 30, 2023
Unprompted review
Rated 4 out of 5 stars

Unify life vest

bought a couple of their Unify life vests from them. Very good quality, has pocket for phone and look awesome. Only thing I would say is beware of the sizing as it seems to run small, it also arrived with a different size chart which isn’t displayed on the website.

June 29, 2023
Unprompted review

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