Approx 11th August ordered a JOBY small legged tripod so I could have some video training via Whatsapp. I attended several well known electronic stores prior to this none of whom were very helpful or... See more
Company replied
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See what reviewers are saying
Anyone looking to buy this product will I'm sure will be informed of its ability through other means. It really is a perfect partner to carry in your bag. Fairly lightweight but enough heft to suppo... See more
Company replied
The yellow Podzilla was great for shooting video on a walking challenge event. Most important to me that I could buy something that wasn't RUDDY BLACK. Why is everything black? I have a disability tha... See more
Company replied
For some odd reason Joby touts this new(er) model for its capacity to swap its feet pads with colours other than black. Who cares about colour, is this supposed to be fashion accessory? No, the Gorill... See more
Company details
Written by the company
Find your smartphone GorillaPods, GoPro®/action video mounts, flexible tripods, camera accessories and more. Everything you need in one place.
Contact info
Via Valsugana, 100, 36022, Cassola (VI), Italy
- joby.com
4.2
Great
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from JOBY
Dear Levi,
thanks a lot for your review. We are really happy to know that you found the perfect product for your needs.
Thanks a lot,
Joby Team
Reply from JOBY
Dear Shelly,
thanks a lot for your review; we wish you a lof of fun with Joby!
Best regards,
Joby Team
Product came really quick and was well…
Product came really quick and was well packaged
October 10, 2023
Reply from JOBY
Dear Adam,
thank you for your review. If you need something, let us know; we are at your complete disposal.
Best regards,
Joby Team
Not sure where the product actually is
Not sure where the product actually is. Supposedly delivered somewhere according to the shipper (not sure where) and difficult to enquire as not recognising a login. Emailed and no response
September 30, 2023
Reply from JOBY
Hi Graham, thank you for you're review and I am sorry to hear that not only has there been a problem with you receiving your item but also that you have had problems trying to get this resolved. Could you please email us at info@manfrotto.co.uk if you are still not in receipt of your order and we can arrange to either resend the order or issue you a refund. Thank you.
Arrived the next day and the…
Arrived the next day and the replacement part was an improvement on the previous holder. I’m so glad I ordered.
September 29, 2023
Reply from JOBY
Dear Dominic,
Thank you so much for your review; we would be delighted to hear again from you soon.
Thanks a lot and best regards,
Joby Team
WARNING : ZERO CUSTOMER SERVICE
WARNING: JOBY MAY HAVE SOME DECENT PRODUCTS, BUT THEIR FULFILLMENT / CUSTOMER EXPERIENCE "TEAM" (OUTSOURCED TO A COMPANY CALLED VIVENDUM) IS A COMPLETE DISASTER. PLACED MY ORDER ON SEPTEMBER 5. ITEM NEVER ARRIVED AND I'VE BEEN ASKING FOR A REFUND EVER SINCE. 5+ WEEKS AND COUNTING. VIVENDUM'S REP KEVIN HAS BEEN ASSIGNED TO MY CASE AND HAS BEEN COMPLETELY USELESS. I'VE WASTED A RIDICULOUS AMOUNT OF TIME TRYING TO GET A RESOLUTION. I HAVE NO CHOICE BUT TO FILE A CLAIM WITH AMERICAN EXPRESS. I WILL NEVER ORDER FROM JOBY AGAIN.
September 5, 2023
Unprompted review
Reply from JOBY
Thank you for reaching out to us regarding your JOBY purchase. We are very sorry to hear there was an issue with your shipment. Our warehouse has located the missing JOBY item and a credit has been processed for you. You should see the credit in 3-7 business days, depending on your original form of payment.
Thank you
Gina
fit.
I believe that claim was something like "any phone any case" but does not fit my Galaxy S22 Ultra w/Otter Box defender case very well
September 26, 2023
Reply from JOBY
Hello Burnie Blackmon,
Thank you for reaching out to Videndum Media regarding our products. We are very sorry to hear the item you purchased may not be working out for you. You are welcome to contact our customer care team @ 201-818-9500 or by emailing customercare@manfrotto.com and we can try to help you find a more suitable option for your needs.
Thank you
Gina
Disappointed and tripod useless
Purchased everpod flow for $160 and lost the quick release attachment. The tripod itself is cluncky and hard to use. When I tried to replace the part, Joby advised they don't have parts and gave me a like to a $55 substitute brand that wasn't even available online or instore. They then closed the case and that's all I got. I have a useless tripod I can't use. Do not buy these products, Joby doesn't care.
October 11, 2023
Unprompted review
Horrible service
Horrible service my package was delivered to the wrong address and they pretty much just told me oh well it wasn’t their problem
September 17, 2023
Reply from JOBY
Please contact our consumer care team at consumercare.us@videndum.com
smooth purchase via web shop.
Good communication via the web shop and prompt shipping.
August 14, 2023
Reply from JOBY
Dear Janice,
thanks a lot for your review; we are really happy that everything went in the best way.
Best regards,
Joby Team
Quality product
July 31, 2023
Reply from JOBY
Dear Peter,
thanks a lot for your review; it is a pleasure to read your words.
Thanks a lot again and best regards,
Joby Team
Great price and fast delivery.
July 21, 2023
Reply from JOBY
Dear Keith,
Thanks a lot for your review.
We are really happy that you decided to share your experience.
Thanks a lot again and best regards,
Joby Team
Reply from JOBY
Sehr geehrter Marc,
vielen Dank für Ihre Bewertung; es ist für uns eine Freude, dass sich alles reibungslos abgewickelt hat.
Mit freundlichen Grüßen
Joby Team
Reply from JOBY
Dear Robert,
thanks a lot for your review; we are really happy that everything went well.
Thanks a lot and best regards,
Joby Team
Very Helpful
Thank you guys for helping me with trying to do more things with my JOBY Gorilla Pod.
June 28, 2023
Reply from JOBY
Thank you for reaching out to us with positive feedback on our JOBY products. We are happy to hear you have more ways to use your product! If you ever need more suggestions, you are welcome to reach out to our customer care team! We are happy to help you in anyway that we can.
Have a wonderful day,
Gina
Reply from JOBY
Dear Alvin,
thank you so much for taking the time to leave us a review.
Thanks again; we hope to hear again from you soon.
Best regards,
Joby Team
I was excited about finally getting one…
I was excited about finally getting one of these but when I got it, it looked used. There were scratches all over it and I'm very disappointed. I will not recommend this company.
May 20, 2023
Reply from JOBY
We’re sorry to hear that this happened.
If the items in your order arrived in less than perfect condition, then we invite you to please email us at consumercare.us@videndum.com so we can attend to it.
Good product, good service
Good product. Delivered quickly and was kept updated re my order and delivery
May 15, 2023
Reply from JOBY
Dear Dena,
thank you so much for your nice review.
We would be delighted to hear again from you soon.
Thanks a lot again and best regards,
Joby Team
Excellent online shopping experience…
Excellent online shopping experience along with a great product.
April 28, 2023
Reply from JOBY
Dear Lee,
thank you for your review; we are delighted to know that you found the perfect product.
Thanks a lot again and best regards,
Joby Team
I found Great prices and great products
April 28, 2023
Reply from JOBY
Dear Paul,
thank you so much for taking the time to leave us a review.
We really appreciate it.
We thank you and remain at your disposal for any further assistance.
Thanks and best regards,
Joby Team
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