Approx 11th August ordered a JOBY small legged tripod so I could have some video training via Whatsapp. I attended several well known electronic stores prior to this none of whom were very helpful or... See more
Company replied
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See what reviewers are saying
Anyone looking to buy this product will I'm sure will be informed of its ability through other means. It really is a perfect partner to carry in your bag. Fairly lightweight but enough heft to suppo... See more
Company replied
The yellow Podzilla was great for shooting video on a walking challenge event. Most important to me that I could buy something that wasn't RUDDY BLACK. Why is everything black? I have a disability tha... See more
Company replied
For some odd reason Joby touts this new(er) model for its capacity to swap its feet pads with colours other than black. Who cares about colour, is this supposed to be fashion accessory? No, the Gorill... See more
Company details
Written by the company
Find your smartphone GorillaPods, GoPro®/action video mounts, flexible tripods, camera accessories and more. Everything you need in one place.
Contact info
Via Valsugana, 100, 36022, Cassola (VI), Italy
- joby.com
4.2
Great
1K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Live Chat agent is great.
Customer services quickly response and solved issue at Live Chat.
June 21, 2022
Reply from JOBY
Dear Tam,
thanks a lot for your review. Our agents are at our customers disposal to solve all the inquiries.
We thank you once again and remain at your disposal for any further assistance.
Best regards,
Consumer Care Videndum Media Solutions
Great experience, as expected!
I received my order quickly through UPS, and have had no problems. I have been using Joby products for several years, and have always found their products to be of excellent quality and competitive [Professional] price... They have innovative support equipment for my photography needs, and their designs are pragmatically whimsical.
June 21, 2022
Reply from JOBY
Dear Joseph,
thanks a lot for your kind review. We are really happy to know that our products fit your needs.
We thank you once again and remain at your disposal for any further assistance.
Best regards,
Consumer Care Videndum Media Solutions
Expensive express delivery to not even receive my order
Placed an order for a gorilla pod on the 14th of June and also paid £12.95 for express (1-2days) shipping, I paid for this in hopes that I’d have my order by the end of the week ready for when I go travelling, tomorrow. But I am still to receive my order.
June 19, 2022
Unprompted review
Reply from JOBY
Dear Customer,
Thank you for taking the time to leave us a review.
We are sorry to hear you are unhappy with the service you have received; we value your feedback and want to ensure all our customers receive a great service.
I have sent you a request for your email address and information so that we can look into this further for you. If you can pass your details on we will be able to see what may have happened with your order. Kind regards, UK Customer Service
Reply from JOBY
Dear Rod,
thanks a lot for taking the time to leave us a review.
We really thank you for your words and are happy to know that you found the perfect product for your needs.
Thanks a lot again and best regards,
Consumer Care Videndum Media Solutions
Joby went above and beyond with a…
Joby went above and beyond with a faulty item. No questions just simple efficiency and painless to deal with. Now on my favourite suppliers list!
June 13, 2022
Reply from JOBY
Dear Alexander,
thanks a lot for your kind review. We are happy to know that we found the perfect solution for your needs.
Thanks a lot again and best regards,
Consumer Care Videndum Media Solutions
Worthwhile gear
Order arrived on time. Works well with my Pixel 6 phone and adds some handy photo options, long exposure, low light images to name two. Good gear, price and service.
June 13, 2022
Reply from JOBY
Dear Robert,
thanks a lot for taking the time to leave ys a review. We value your feedback and remain at your disposal for any further assistance.
Best regards,
Consumer Care Videndum Media Solutions
Highly recommended
A colleague got a GorillaPod and I was entertained by how it could be used. The purchase process was easy and delivery very fast. The design of the GorillaPod is characterful and the ways that you can manipulate it are fun. It is very well made.
Most pleased with it. Recommend it to anyone who wants a practical device that stands out from the crowd
June 10, 2022
Reply from JOBY
Dear Julian,
thanks a lot for your kind review. We are really happy to know that you find the perfect product that meets your expectations.
Thanks a lot again and best regards,
Consumer Care Videndum Media Solutions
Wireless remote lost piece need hook up…
Wireless remote lost piece need hook up chain like snap on and off
June 1, 2022
Reply from JOBY
Thank you for reaching out to us! We are sorry to hear the remote has been lost. You are welcome to reach out to us to see if there are any replacement part options to rectify this issue. We can be reached at 201-818-9500 or by opening a ticket here https://joby.com/us-en/customer-service/contact-us/
Thank you,
Gina
Great service
Great service, had issues, and they were very good about trying to resolve it and then refund without any qualms once I decided I needed to replace it with something else from somewhere else.
June 1, 2022
Reply from JOBY
Dear Sam,
thanks a lot for your kind review and for having appreciated our service.
We thank you once again and remain at your disposal for any further assistance.
Best regards,
Consumer Care Videndum Media Solutions
Reply from JOBY
Dear Simon,
thanks a lot for your review. We are happy to know that you are satisfied with our products and service.
Thanks a lot again and best regards,
Consumer Care Videndum Media Solutions
Compact Light Kit…Great puchase!!
I purchased the Compact Light Kit for filming and it is awesome!! Has a very flexible top, and the legs extend generously. Highly recommended!
May 23, 2022
Reply from JOBY
Dear Sir or Madame,
thanks a lot for your kind review.
We are happy to know that you found the perfect product.
Thanks a lot and best regards,
Consumer Care Vitec Imaging Solutions
Great product, selfies with ease
Great product, was very useful on our recent holiday. Only issue I had was the case my phone is in being a bit big for the mount to grip, perfect for my wife's slimmer phone case.
May 16, 2022
Reply from JOBY
Dear Sir or Madame,
thanks a lot for your kind review. We are really happy that the purchased product meets your needs.
We thank you once again and remain at your disposal for any further assistance.
Best regards,
Consumer Care Vitec Imaging Solutions
Reply from JOBY
Dear Ross,
thanks a lot for your kind review. We are happy to know that your found the perfect product for your needs.
Thanks a lot again and best regards,
Consumer Care Vitec Imaging Solutions
The selfie stick itself was so so but…
The selfie stick itself was so so but the customer service was great
May 15, 2022
Reply from JOBY
Dear Sarah,
we thank you for your kind review and for the words you used to describe our service.
We really thank you once again and remain at your disposal for any further assistance.
Best regards,
Consumer Care Vitec Imaging Solutions
JOBY are an easy company to deal with…
JOBY are an easy company to deal with and I was most impressed by the quality and performance of my purchased products.
May 10, 2022
Reply from JOBY
Dear Stefan,
Thank you for taking the time to leave us a review.
We are happy to hear that.
We thank you once again and remain at your disposal for any further assistance.
Best regards,
Consumer Care Vitec Imaging Solutions
I absolutely love my tripod
I absolutely love my tripod, I wish the ring light wouldve been bigger but it works great.
May 9, 2022
Reply from JOBY
Dear Naida,
thanks a lot for your kind feedback about the product.
We thank you once again and remain at your disposal for any further assistance.
Best regards,
Consumer Care Vitec Imaging Solutions
Great product and value for both personal videographers and pros
Great product and value for both personal and professional needs -- thanks for the free shipping!
May 8, 2022
Reply from JOBY
Dear Sir or Madame,
thanks a lot for your kind feedback; we are happy to know that you found the perfect product for your needs.
Best regards,
Consumer Care Vitec Imaging Solutions
Instructions and After Sales needs improving!
Received the telepod and ring light package, couldn’t find any instructions for attaching the light to the telepod and all YouTube videos are for the gorillapod. Tried to Reach out to joby for assistance, I may well be sending the items back…after sales needs to be dramatically improved!
May 8, 2022
Reply from JOBY
Dear Customer,
Thank you for taking the time to leave us a review.
We are sorry to hear you are unhappy with the service you have received; we value your feedback and want to ensure all our customers receive a great service.
The Ring light attaches directly to the thread on the Telepod - it has a 1/4" female thread on the ring light which attaches to the male 1/4" thread that is on the top of the Telepod.
We will also reach out to you directly via email to support you further with this issue if needed. Kind regards, UK Customer Service
Volta
Great product! Volta! Solved all of my annoying problems I was having with my GoPro10.
May 6, 2022
Reply from JOBY
Dear James,
thanks a lot for your feedback. We are happy to know that you found the perfect product.
Thanks a lot again and best regards,
Consumer Care Vitec Imaging Solutions
Really happy with my Joby Grip Tight…
Really happy with my Joby Grip Tight One GP tripod stand. It’s ideal for what I want it for. It’ll fit easily into my cargo shorts pockets because it folds down nice and small. It’s very stable and flexible and wil be great when I take it away on holidays to remote places. It easily opens up to my Samsung S22 Ultra, even with the case on. But it does grip the phone better out of the case. I’m very happy with its versatility and pleased I bought it.
May 4, 2022
Reply from JOBY
Dear Hopkins,
thanks a lot for your review. We are happy to know that our product perfectly fits your needs.
Thanks again and best regards,
Consumer Care Vitec Imaging Solutions
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