Jobyco shipping ltd Reviews 396

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff for their helpfulness, professionalism, and dedication, with many highlighting specific individuals for their excellent customer service. Reviewers often mention receiving their goods safely and on time, appreciating the reliability of the delivery service and the overall good service provided. However, some people were dissatisfied with various aspects of the service. Several customers reported issues with delayed deliveries, poor communication, and a lack of transparency regarding shipment status. There are also concerns about items being damaged or missing upon arrival, with some reviewers describing issues with the condition of packages upon arrival.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service. Many customers express significant dissatisfaction, citing... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers expressed significant frustration,... See more

Staff

Consumers generally report positive experiences with staff, highlighting their helpfulness and... See more

Customer service

Clients share ambiguous opinions on customer service. Some customers report positive experiences,... See more

Product

Users describe ambiguous interactions with product. Many customers report significant issues, such as missing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I used Jobyco shipping for my goods coming from UK and I must say . My experience was good . Thank you Phylis for helping me throughout my service Journey.

Rated 5 out of 5 stars

I have been using Jobyco for over 12 years, and my experience has been mostly positive. Most of my shipments are delivered within 4 to 6 weeks. Though there are occasional delays, I understand th... See more

Rated 5 out of 5 stars

Wonderful and superb customer service. What a good asset to Jobyco. She was too professional; I least expected this from her. Very calm, composed and helpful in answering my queries. She needs a pat... See more


Company details

  1. Freight Forwarding Service

Written by the company

We are driven by the passion to ensure the smooth and safely pick up of your items here in the UK and there in Ghana. In fact this is our main purpose, our commitment. We strive everyday to make sure our customers are satisfied with our services and we go the extra mile to put a smile on their faces. We ship boxes, drums and appliances. Have a question? Feel free to ask us.


Contact info

3.6

Average

TrustScore 3.5 out of 5

396 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 69% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent Company.

Over the years, Jobyco has consistently improved its systems and processes. Automated and fast processes. Absolutely great judging from where this company started from.

February 28, 2023
Unprompted review
Rated 5 out of 5 stars

My driver was David

My driver was David. Very professional and detailed. Explained the whole process and the time shipping will arrive in Ghana. Pay me method was fast and easy as well. Very friendly and chatty. I will use this service again

March 1, 2023
Unprompted review
Rated 5 out of 5 stars

It was an amazing experience for me

It was an amazing experience for me, they were right on time, friendly hard working. They were awesome.

February 28, 2023
Unprompted review
Jobyco shipping ltd logo

Reply from Jobyco shipping ltd

Thank you so much for taking the time to share your experience with us. We take pride in knowing our customers are happy with their shipping experience.

Rated 5 out of 5 stars

Spoke to one Felicia who was very…

Spoke to one Felicia who was very knowledgeable about the, good customer service, very polite and a good listener. I recommend using Jobyco always

February 28, 2023
Unprompted review
Jobyco shipping ltd logo

Reply from Jobyco shipping ltd

The team is thrilled to receive such great rating, thank you.

Rated 5 out of 5 stars

David is a really nice person how he…

David is a really nice person how he talked to me I would be really happy to have people like that to come and take my items

February 27, 2023
Unprompted review
Jobyco shipping ltd logo

Reply from Jobyco shipping ltd

Thank you so much for taking the time to share your experience with us. We take pride in knowing our customers are happy with their shipping experience.

Rated 4 out of 5 stars

I had an email from the driver in the…

I had an email from the driver in the morning of the collection as a reminder. the whole experience was great as the collection went ok.
I would appreciate an ETA with the first message as I got a call about one hour before collection.

February 25, 2023
Unprompted review
Jobyco shipping ltd logo

Reply from Jobyco shipping ltd

Thank you for sharing your experience with us.

Concerning giving an accurate timeframe, it can sometimes become a difficult task depending on the post codes assigned to a Driver and other external factors. But we always encourage our Drivers to give estimates so that customers can plan their day.

Thank you for letting us know about this. Your feedback helps us do better.

Rated 5 out of 5 stars

Godfrey is superb

I like the Godfrey do his work a profile manner, his costumer service is excellent, I will prefer him to always pick my package and also refer him to others

February 24, 2023
Unprompted review
Jobyco shipping ltd logo

Reply from Jobyco shipping ltd

Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next shipment.

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