Jobyco shipping ltd Reviews 396

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff for their helpfulness, professionalism, and dedication, with many highlighting specific individuals for their excellent customer service. Reviewers often mention receiving their goods safely and on time, appreciating the reliability of the delivery service and the overall good service provided. However, some people were dissatisfied with various aspects of the service. Several customers reported issues with delayed deliveries, poor communication, and a lack of transparency regarding shipment status. There are also concerns about items being damaged or missing upon arrival, with some reviewers describing issues with the condition of packages upon arrival.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service. Many customers express significant dissatisfaction, citing... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers expressed significant frustration,... See more

Staff

Consumers generally report positive experiences with staff, highlighting their helpfulness and... See more

Customer service

Clients share ambiguous opinions on customer service. Some customers report positive experiences,... See more

Product

Users describe ambiguous interactions with product. Many customers report significant issues, such as missing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I used Jobyco shipping for my goods coming from UK and I must say . My experience was good . Thank you Phylis for helping me throughout my service Journey.

Rated 5 out of 5 stars

I have been using Jobyco for over 12 years, and my experience has been mostly positive. Most of my shipments are delivered within 4 to 6 weeks. Though there are occasional delays, I understand th... See more

Rated 5 out of 5 stars

Wonderful and superb customer service. What a good asset to Jobyco. She was too professional; I least expected this from her. Very calm, composed and helpful in answering my queries. She needs a pat... See more


Company details

  1. Freight Forwarding Service

Written by the company

We are driven by the passion to ensure the smooth and safely pick up of your items here in the UK and there in Ghana. In fact this is our main purpose, our commitment. We strive everyday to make sure our customers are satisfied with our services and we go the extra mile to put a smile on their faces. We ship boxes, drums and appliances. Have a question? Feel free to ask us.


Contact info

3.6

Average

TrustScore 3.5 out of 5

396 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 69% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

JOBYCO GODFRED THE GEM

Godfred pickup my stuff today @NN1. He was on time, patient and has a good customer relations. Keep it up. Hope timely delivery will also be ensured as such.

February 25, 2023
Unprompted review
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Reply from Jobyco shipping ltd

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.

Rated 5 out of 5 stars

Jobyco is Great 👍🏽

I have been using Jobyco for years and so far I have had a great experience. The driver who pick up last month was polite and I was kept informed of the progress until my items were in Ghana. The boxes were intact. I’m grateful for the years of excellent service.

February 25, 2023
Unprompted review
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Reply from Jobyco shipping ltd

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Jobyco always. We look forward to serving you for many years to come!

Rated 5 out of 5 stars

Great service very good company I have…

Great service very good company I have used them for more than 5yrs no problem my good has arrived less than 4wks and is the 2nd time the best in UK

February 23, 2023
Unprompted review
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Reply from Jobyco shipping ltd

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Rated 5 out of 5 stars

Excellent customer services and…

Excellent customer services and attention to details. Godfred was helpful. Thanks

February 21, 2023
Unprompted review
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Reply from Jobyco shipping ltd

Thank you so much for this great 5-star review. We really appreciate your business.

Rated 5 out of 5 stars

Great service

Francois the driver was very helpful

February 18, 2023
Unprompted review
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Reply from Jobyco shipping ltd

This is great to know. Thank you for leaving a review.

Rated 5 out of 5 stars

Great customer service.

This review is well overdue but not forgotten. My telephone encounter was with Peace the customer service rep. Interacting with her was exceptional. She was calm, polite, humble and very patient in dealing with all my queries. Peace is a treasure to behold in your company. The driver Francois was really good at calling and updating me with his pick up plans so as to ensure I am not left in the dark. Keep it up.
My humble suggestion is to use two people for picking up the heavy boxes. Francois picked my boxes all by himself. It's against health and safety regulations to do that.
Jobyco you excel at serving your customers- Great Job and thank you all for the excellent services.

December 24, 2022
Unprompted review
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Reply from Jobyco shipping ltd

We are glad you enjoyed our service and thank you for the 5-star review. We would let Peace know about your kind words.

We highly recommend that weight of boxes do not exceed 60 kg due to health and safety reasons but in order to serve all our customers, we sometimes overlook this.

Thank you for your loyalty. We appreciate you.

Rated 4 out of 5 stars

Quick and easy to deal with Jobyco when…

Quick and easy to deal with Jobyco when I had goods forwarded to Jobyco to be shipped overseas.
Customer Service I received from Jobyco staff before and after, especially from Felicia was exceptional and to the point always. I whole heartedly recommend Jobyco to anyone in need of their services.
Alexander

February 17, 2023
Unprompted review
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Reply from Jobyco shipping ltd

Thank you so much for taking the time to review us

Rated 5 out of 5 stars

David

David, picked up my shipping today and he attitude and customer service was excellent. I will definitely use Jobyco again because of Dave.

February 17, 2023
Unprompted review
Jobyco shipping ltd logo

Reply from Jobyco shipping ltd

We will share this with the Driver to let him know how he is doing

Rated 5 out of 5 stars

Excellent pickup and delivery service.

Excellent pickup and delivery service.
Also great customer service!

February 17, 2023
Unprompted review
Jobyco shipping ltd logo

Reply from Jobyco shipping ltd

We are grateful that you took the time out to leave us a review

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