Jobyco shipping ltd Reviews 396

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff for their helpfulness, professionalism, and dedication, with many highlighting specific individuals for their excellent customer service. Reviewers often mention receiving their goods safely and on time, appreciating the reliability of the delivery service and the overall good service provided. However, some people were dissatisfied with various aspects of the service. Several customers reported issues with delayed deliveries, poor communication, and a lack of transparency regarding shipment status. There are also concerns about items being damaged or missing upon arrival, with some reviewers describing issues with the condition of packages upon arrival.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service. Many customers express significant dissatisfaction, citing... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers expressed significant frustration,... See more

Staff

Consumers generally report positive experiences with staff, highlighting their helpfulness and... See more

Customer service

Clients share ambiguous opinions on customer service. Some customers report positive experiences,... See more

Product

Users describe ambiguous interactions with product. Many customers report significant issues, such as missing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I used Jobyco shipping for my goods coming from UK and I must say . My experience was good . Thank you Phylis for helping me throughout my service Journey.

Rated 5 out of 5 stars

I have been using Jobyco for over 12 years, and my experience has been mostly positive. Most of my shipments are delivered within 4 to 6 weeks. Though there are occasional delays, I understand th... See more

Rated 5 out of 5 stars

Wonderful and superb customer service. What a good asset to Jobyco. She was too professional; I least expected this from her. Very calm, composed and helpful in answering my queries. She needs a pat... See more


Company details

  1. Freight Forwarding Service

Written by the company

We are driven by the passion to ensure the smooth and safely pick up of your items here in the UK and there in Ghana. In fact this is our main purpose, our commitment. We strive everyday to make sure our customers are satisfied with our services and we go the extra mile to put a smile on their faces. We ship boxes, drums and appliances. Have a question? Feel free to ask us.


Contact info

3.6

Average

TrustScore 3.5 out of 5

396 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 69% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

Jobyco was very response to my need s

Jobyco was very response to my need s. The staff at the loading site were friendly and co-operative. In general they respond to inquiries pretty quickly

February 11, 2023
Unprompted review
Jobyco shipping ltd logo

Reply from Jobyco shipping ltd

We sincerely appreciate your feedback.

Rated 5 out of 5 stars

Excellent service

Excellent and quality services

February 13, 2023
Unprompted review
Jobyco shipping ltd logo

Reply from Jobyco shipping ltd

Thank you so much for giving us 5 stars. You made our day!

Rated 3 out of 5 stars

Experience with Jobyco

My experience with your customer service rep Felicia was refreshing. She was humble, very polite and ready to help solve your problems. I really enjoyed my interaction with her. Jobyco as a whole looks like they are one step ahead of all door to door companies in UK. Their only down side is their drivers. Drivers need to plan ahead to inform the office in time incase they can not collect an item so as to inform the customer on time.Jobyco will always deliver your goods in GHana safely.If you are looking to ship your items to Ghana ,look no further. Remember to send core customers Christmas cards to appreciate them.

February 14, 2023
Unprompted review
Jobyco shipping ltd logo

Reply from Jobyco shipping ltd

We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We hope to do better next time.

Rated 5 out of 5 stars

Service excellent

Service excellent
Goods were collected on time

February 9, 2023
Unprompted review
Jobyco shipping ltd logo

Reply from Jobyco shipping ltd

Amazing feedback. Thank you so much for giving us 5 stars

Rated 5 out of 5 stars

Excellent service by drivers

Excellent service by drivers, they're so nice to me. Good customer service. And CSA

February 9, 2023
Unprompted review
Jobyco shipping ltd logo

Reply from Jobyco shipping ltd

Thank you so much for taking the time to provide feedback. We would share this with the team to let them know how well they are doing.

Rated 5 out of 5 stars

The guys were on time

The guys were on time, courteous and spoke well.
I bet you have good workers.
Thank you

February 8, 2023
Unprompted review
Jobyco shipping ltd logo

Reply from Jobyco shipping ltd

We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing you again soon

Rated 5 out of 5 stars

Jobyco shipping

Excellent work done, good customer service and they worked professionally.

February 7, 2023
Unprompted review
Jobyco shipping ltd logo

Reply from Jobyco shipping ltd

Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work

Rated 5 out of 5 stars

Hi there,

Hi there,

My experience with Jobyco driver called Kofi B, was such amazing person.
* Very respectful
* He gives good advice
* Helpful in parking your items
* Good in Customer relations
* Very matured in dealing with things
* Very punctual on time
* This is my 3rd time of using their services
* I will always recommend
* Their customer service is very caring and great

February 4, 2023
Unprompted review
Jobyco shipping ltd logo

Reply from Jobyco shipping ltd

Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes.

Rated 5 out of 5 stars

samuel came on time

samuel came on time , pleasant experience and was very quick

January 27, 2023
Unprompted review
Jobyco shipping ltd logo

Reply from Jobyco shipping ltd

We take pride in knowing our customers are happy with their shipping experience. Thank you for the review.

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