Jobyco shipping ltd Reviews 396

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff for their helpfulness, professionalism, and dedication, with many highlighting specific individuals for their excellent customer service. Reviewers often mention receiving their goods safely and on time, appreciating the reliability of the delivery service and the overall good service provided. However, some people were dissatisfied with various aspects of the service. Several customers reported issues with delayed deliveries, poor communication, and a lack of transparency regarding shipment status. There are also concerns about items being damaged or missing upon arrival, with some reviewers describing issues with the condition of packages upon arrival.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service. Many customers express significant dissatisfaction, citing... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers expressed significant frustration,... See more

Staff

Consumers generally report positive experiences with staff, highlighting their helpfulness and... See more

Customer service

Clients share ambiguous opinions on customer service. Some customers report positive experiences,... See more

Product

Users describe ambiguous interactions with product. Many customers report significant issues, such as missing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I used Jobyco shipping for my goods coming from UK and I must say . My experience was good . Thank you Phylis for helping me throughout my service Journey.

Rated 5 out of 5 stars

I have been using Jobyco for over 12 years, and my experience has been mostly positive. Most of my shipments are delivered within 4 to 6 weeks. Though there are occasional delays, I understand th... See more

Rated 5 out of 5 stars

Wonderful and superb customer service. What a good asset to Jobyco. She was too professional; I least expected this from her. Very calm, composed and helpful in answering my queries. She needs a pat... See more


Company details

  1. Freight Forwarding Service

Written by the company

We are driven by the passion to ensure the smooth and safely pick up of your items here in the UK and there in Ghana. In fact this is our main purpose, our commitment. We strive everyday to make sure our customers are satisfied with our services and we go the extra mile to put a smile on their faces. We ship boxes, drums and appliances. Have a question? Feel free to ask us.


Contact info

3.6

Average

TrustScore 3.5 out of 5

396 reviews

5-star
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1-star

Replied to 69% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I had to leave very good for an appointment which…

I had to leave for an appointment which was taken into account for picking my goods.and made it on time.

February 2, 2023
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Reply from Jobyco shipping ltd

Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work.

Rated 5 out of 5 stars

The driver was very friendly and…

The driver was very friendly and professional! Great personality. Overall happy with the service so far.

February 1, 2023
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Reply from Jobyco shipping ltd

Thank you for your review. The entire team in Jobyco really appreciate it.

Rated 5 out of 5 stars

Fantastic experience

I guess they sent me a msg they'll be coming and they did, Evans and Amankwah, which I appreciate

February 1, 2023
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Reply from Jobyco shipping ltd

we're happy to see that you had a 5-Star experience. Thanks for sharing

Rated 5 out of 5 stars

Driver is right on time

Driver is right on time, and a good customer service.

February 1, 2023
Unprompted review
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Reply from Jobyco shipping ltd

The team here at Jobyco is thrilled to receive such great rating, thank you.

Rated 5 out of 5 stars

The driver was very friendly and they…

The driver was very friendly and they got to my Place exactly the time they gave me.

February 1, 2023
Unprompted review
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Reply from Jobyco shipping ltd

Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers

Rated 5 out of 5 stars

Mr Courage provided a great service

Mr Courage provided a great service. He notified me by text message and followed up with a call later on on his coming to my house to pick my items.
Then when he came, together with his colleague, the help with items, did all the paperwork and left with hassle at all.
I love like the professionalism

February 1, 2023
Unprompted review
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Reply from Jobyco shipping ltd

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Rated 5 out of 5 stars

Jobyco collectionby Yeboah and his driver partner they are…

Yeboah and his driver partner they are extremely good and excellent in their mannerisms. They also patient and genuinely have time for you when they show up at your house. I was very happy use them again. When booking for collection always ask for yeboah to collect your items

February 1, 2023
Unprompted review
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Reply from Jobyco shipping ltd

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.

Rated 5 out of 5 stars

He was pleasant. Polite and helpful.

He was pleasant. Had time to explain things clearly which was re assuring

February 1, 2023
Unprompted review
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Reply from Jobyco shipping ltd

Thank you so much for this great 5-star review. We really appreciate your business.

Rated 5 out of 5 stars

Great service,good service

Drivers will call you in the morning before coming. Call you for an update on their way if any delays

January 31, 2023
Unprompted review
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Reply from Jobyco shipping ltd

Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience

Rated 5 out of 5 stars

Jobyco collection information out of this world

Jobyco collection information has improved a hundred fold due to their messaging (SMS) in the morning and followed by a call to update customer of an estimated time of collection on the day in question.used them for 15 years so I do know what I’m talking about and have never been disappointed with their final delivery of items to Ghana.will recommend company and thank driver who collected my items today (Sakie) even in my sleep.Kudos Jobyco.

January 31, 2023
Unprompted review

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