Jobyco shipping ltd Reviews 396

TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff for their helpfulness, professionalism, and dedication, with many highlighting specific individuals for their excellent customer service. Reviewers often mention receiving their goods safely and on time, appreciating the reliability of the delivery service and the overall good service provided. However, some people were dissatisfied with various aspects of the service. Several customers reported issues with delayed deliveries, poor communication, and a lack of transparency regarding shipment status. There are also concerns about items being damaged or missing upon arrival, with some reviewers describing issues with the condition of packages upon arrival.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service. Many customers express significant dissatisfaction, citing... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers expressed significant frustration,... See more

Staff

Consumers generally report positive experiences with staff, highlighting their helpfulness and... See more

Customer service

Clients share ambiguous opinions on customer service. Some customers report positive experiences,... See more

Product

Users describe ambiguous interactions with product. Many customers report significant issues, such as missing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I used Jobyco shipping for my goods coming from UK and I must say . My experience was good . Thank you Phylis for helping me throughout my service Journey.

Rated 5 out of 5 stars

I have been using Jobyco for over 12 years, and my experience has been mostly positive. Most of my shipments are delivered within 4 to 6 weeks. Though there are occasional delays, I understand th... See more

Rated 5 out of 5 stars

Wonderful and superb customer service. What a good asset to Jobyco. She was too professional; I least expected this from her. Very calm, composed and helpful in answering my queries. She needs a pat... See more


Company details

  1. Freight Forwarding Service

Written by the company

We are driven by the passion to ensure the smooth and safely pick up of your items here in the UK and there in Ghana. In fact this is our main purpose, our commitment. We strive everyday to make sure our customers are satisfied with our services and we go the extra mile to put a smile on their faces. We ship boxes, drums and appliances. Have a question? Feel free to ask us.


Contact info

3.6

Average

TrustScore 3.5 out of 5

396 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 69% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great guy

Great guy, very professional, always on time with my pickup

January 31, 2023
Unprompted review
Rated 5 out of 5 stars

Shipping of personal goods

kofi called to alert me prior to his arrival and was prompt on agreed time. He was very polite, supportive and professional today.
happy to recommend your business to friends and family

January 31, 2023
Unprompted review
Rated 5 out of 5 stars

The pick up driver Kwame and his…

The pick up driver Kwame and his colleague notified me every step of they way on picking up my items, they kindly assisted with the pick up and had great customer service, they were very patient with me even though I delayed them slightly. Will highly recommend their services.

January 31, 2023
Unprompted review
Rated 4 out of 5 stars

The driver got to mine on time and…

The driver got to mine on time and professional.
The boxes were large enough to contain all my stuff although they are slightly expensive. Jobyco is known for its brand and professionalism however it can do better with their pricing especially shipping diapers and baby stuff. Other professional competitors are doing better.

January 26, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Francois was very helpful, very clear in his communication, he was keep me updated via texting and calling off when he was arriving. Very happy with the service

January 26, 2023
Unprompted review
Jobyco shipping ltd logo

Reply from Jobyco shipping ltd

We really appreciate you taking the time to share your rating with us.

Rated 5 out of 5 stars

This company is very professional and…

This company is very professional and trustworthy I have used Jobyco for more than 10years, their booking system is very user friendly and efficient they actually do collect on your chosen day which makes them very dependable I would give 10 stars if I could.

January 28, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look