JoeAudio.co.uk Reviews 

647
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers had a great experience with this company. Customers frequently mention that items arrive promptly, offering exceptional value alongside highly competitive pricing and very straightforward online ordering. Consumers consistently appreciate the reliable overall service, noting that their purchases are securely packaged, delivered quickly, and completely match expectations. Some reviewers were not happy with extended shipping delays and experienced a frustrating lack of communication from customer support agents. A few other people also felt that delivery times fell well short of initial expectations, leaving buyers waiting much longer than anticipated. People additionally noted instances where orders remained unfulfilled or required follow-up emails that went unanswered by the team.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, praising prompt and swift shipping... See more

Price

Reviewers mention positive feedback about price, highlighting fair costs, competitive pricing, and great... See more

Product

Users describe positive interactions with product, highlighting fair pricing and quick delivery times.... See more

Service

Consumers find service to be positive, highlighting prompt delivery and quick postage. Reviewers also... See more

Order

Reviewers highlight positive aspects of order satisfaction, noting fast delivery, good prices, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super reliable easy experience. The item was well packaged, arrived quickly and priced fairly.

Rated 5 out of 5 stars

Great communication with Mindy and a swift delivery !! An excellent service with a no quibble upgrade because the ordered item was unavailable.


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

647 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(647)

46 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I would give them 0 if I could

I would give them 0 if I could. Web site stated delivery within 36hrs. After 4 days without any advice I contacted them and was told product was being dispatched for delivery the following day. This was not the truth as nothing happened so contacted again and I was advised a manager was looking into it and then advised was unavailable. Requested refund which they did action. Won't be using them again, plenty of other online retailers who can deliver without breaking a promise.

February 16, 2024
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish.

Handled my queries really well and offered expert advice.

Record player is amazing! Really top spec.

Delivery was fast although driver left my parcel outside in February and didn’t contact me to say it had been delivered, not ideal for an expensive piece of kit. But not Joe Audios fault.

February 8, 2024
Rated 5 out of 5 stars

Great site and competitive prices.

Excellent service, great price. Only downside was the delivery. They didn't knock on my door, and instead left the package behind my dustbin. I found it by accident. Not sure how long it had been there but it was wet through from the rain.

February 6, 2024
Rated 5 out of 5 stars

Turntable Upgrade

I recently ordered a turntable from joeaudio. However, the model I had ordered (Pro-ject X1) had very recently been discontinued. Due to this joeaudio were unable to fulfil my original order but offered to upgrade me at no extra cost to the newer model (Pro-ject X1B) which cost significantly more.

Extremely impressed by this interaction and will be a returning customer because of it!

February 12, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look