Quite satisfied! It arrived promptly and just as agreed.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Contact info
Block A, 105 Eade Road, N4 1TJ, London, United Kingdom
- 020 8066 1611
- sales@joeaudio.co.uk
- joeaudio.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I order and paid for a set of speakers
I order and paid for a set of speakers, unfortunately these were not in stock due to the current situation in the gulf.I asked for a refund and was promptly paid back, great service
Reliable company
Received item quickly, price was good and the service was excellent.
Quality cables
No issues, I haven’t compared them to cheaper cables. Got them for my LG-G3 tv and Sonos sound bar.
I would give them 0 if I could
I would give them 0 if I could. Web site stated delivery within 36hrs. After 4 days without any advice I contacted them and was told product was being dispatched for delivery the following day. This was not the truth as nothing happened so contacted again and I was advised a manager was looking into it and then advised was unavailable. Requested refund which they did action. Won't be using them again, plenty of other online retailers who can deliver without breaking a promise.
Fabulous price point and quick delivery thank you !
Thanks so much JoeAudio, a really seamless service, fast turnaround and great price point. I will definitely return!
9 working days in and no delivery
9 working days in and no delivery, rang twice told no information is possible as no one is available to answer my concern.
I suspect the item is not actually in stock.
Excellent service from start to finish
Excellent service from start to finish.
Handled my queries really well and offered expert advice.
Record player is amazing! Really top spec.
Delivery was fast although driver left my parcel outside in February and didn’t contact me to say it had been delivered, not ideal for an expensive piece of kit. But not Joe Audios fault.
Great site and competitive prices.
Excellent service, great price. Only downside was the delivery. They didn't knock on my door, and instead left the package behind my dustbin. I found it by accident. Not sure how long it had been there but it was wet through from the rain.
Delivery could have a bit quicker
Delivery could have a bit quicker. Package was good and arrived in good shape. Would recommend.
Turntable Upgrade
I recently ordered a turntable from joeaudio. However, the model I had ordered (Pro-ject X1) had very recently been discontinued. Due to this joeaudio were unable to fulfil my original order but offered to upgrade me at no extra cost to the newer model (Pro-ject X1B) which cost significantly more.
Extremely impressed by this interaction and will be a returning customer because of it!
I am speechless
I am speechless. Really really good service and support. Extra fast delivery
A go-to for Pro-Ject HiFi components and accessories
Excellent service, great rewards system and prompt delivery. Building (with upgrades) a Pro-Ject Hi-Fi system up at the moment, and found JoeAudio to be very competitive and they stock all of the components and accessories that I needed. Recommended.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








