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JoeAudio.co.uk Reviews 626

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TrustScore 4 out of 5

4.2

Home Audio Store
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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the company for its excellent service, competitive pricing, and high-quality products. Many people highlight the swift and efficient delivery, often noting that their orders arrived quickly and as expected. The overall process, from ordering to receiving the product, is frequently described as smooth and professional. However, some customers were dissatisfied with their order experience, particularly concerning stock availability and communication. These individuals reported issues with items advertised as in stock actually being unavailable, leading to significant delays and a lack of updates. Some reviewers mentioned waiting extended periods for their orders, only to find out the items were out of stock or discontinued, resulting in frustration and poor communication.

What people talk about most

Delivery service

Customers generally report positive experiences with delivery service, highlighting fast and prompt delivery,... See more

Product

Clients share positive opinions on product, praising the great choice and quality of products at fair prices.... See more

Price

Users describe positive interactions with price, frequently highlighting great and competitive pricing. Many... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent and great service, highlighting... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers report quick and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience from start to finish, Top quality products at a fair price. You're totally kept updated on your product & delivery status throughout the process. The package was well packaged & the d... See more

Rated 5 out of 5 stars

Great service from Joe Audio, great price, product and fast delivery too. First time customer but I’ll certainly be coming back soon, so well done and thanks to the staff at Joe Audio. 😎👍

Rated 5 out of 5 stars

Good price, great choice of products, quick delivery. Would recommend and will use again.

Company details

  1. Home Audio Store

Contact info

4.2

Great

TrustScore 4 out of 5

626 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Have ordered an item which was told…

Have ordered an item which was told would be delivered within 5 working days. Contacted them after 7 days and the item isn't even in stock. I'm told it will be checked but I'm not very confident. Why are they selling items they dont have. I should just have paid the little extra to get from Amazon.

March 8, 2026
Rated 1 out of 5 stars

Received a Broken Item, Still No Help

Order No: 6188

Terrible customer service. I received a broken item and contacted them the same day, but got no response. Two weeks later, after multiple phone calls, I’m still being told someone will call or email me back — but no one ever does. Completely unacceptable service.

February 28, 2026
Unprompted review
Rated 1 out of 5 stars

Items advertised as in stock but never available – very poor service!

I placed an order and paid for an item that was advertised as in stock. After waiting longer than the stated delivery time, I was emailed to say the item was actually out of stock and discontinued by the manufacturer.

I accepted an alternative item and received a small refund for the price difference, only to be told later that this replacement was also not in stock and would require waiting for new stock.

The order was placed in late December and it is now early February with no sign of delivery. I have since requested to cancel the order and receive a full refund, but I am still waiting for a response, which seems to be a recurring problem.

Customer service is unhelpful — calls are eventually answered but no one can resolve anything, details are taken for a callback that never happens.

Overall, very poor service and communication. If you do order, be prepared for long delays and frustration. Good luck?

December 31, 2025
Unprompted review

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