Joe Fraser Chartered Surveyors Reviews 1,097

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional demeanor, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience from initial inquiry to the final report. People often mention the detailed and informative reports, which are delivered promptly and are very useful. The customer service is also noted for being excellent, with staff readily answering questions and providing clear explanations.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the professionalism,... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being... See more

Response time

Clients share positive opinions on response time, consistently praising the promptness and efficiency. Many... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers describe their... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The administration was good: the flat survey proceeded in a timely way, inspiring confidence. I took up the option of being phoned personally by the surveyor after I received the survey, as there was... See more

Rated 5 out of 5 stars

A very positive experience with Joe Fraser Chartered Surveyors. We were recommended by an neighbour, so we arranged an appointment for a survey, which we needed to pay off our help to buy. The turnaro... See more

Rated 5 out of 5 stars

We were extremely fortunate to be recommended Joe Frazier by the estate agent . Tess was so very nice and helpful on the phone too. The survey was carried out promptly and to our total satisfaction, w... See more

Rated 5 out of 5 stars

Very quick service with returning the report, the man who came to do it was very friendly. The booking process was also straight forward and the lady on the phone was very helpful. My only negative... See more


Company details

  1. Chartered Surveyor
  2. Real Estate Surveyor

Written by the company

We’re a team of expert residential Chartered Surveyors working throughout England. We combine industry experience and local knowledge to offer invaluable property consultancy services, whether you’re buying your first home or you are a seasoned investor growing an investment portfolio. All of our surveyors are qualified with the Royal Institution of Chartered Surveyors (AssocRICS/MRICS/FRICS) and all of our valuations are completed by RICS Registered Valuers, offering straightforward advice, RICS Red Book valuations and a range of essential professional services.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Do not let them in your house

This is a review from a seller rather than a buyer. They sent a very young "expert" to our period house. Suggested that our roof was unsafe and infested with wood beetle. The house was riddled with damp. Consequently we lost our cash buyer. We then paid for our own specialist surveyors at considerable cost to review these major issues raised. Two experienced people one assured us that there was no issues re the roof. Specialist re damp concluded that the only issue the house suffered from was condensation, which every house has modern or period.
I understand that these surveyors are acting for a buyer, however I would have thought exaggerating problems is neither helpful to either parties.

April 17, 2024
Unprompted review
Rated 5 out of 5 stars

RICS valuation

Good communication, prompt service (report provided within 4 working days) all at a very reasonable price.
Surveyor arrived on time and was polite, friendly and respectful.
Very happy with the service.

June 27, 2024
Rated 5 out of 5 stars

Survey, Redcar Area

Waited a while for appointment but it was worth it. Thorough review of property and good report followed including follow up service to discuss report findings.

June 19, 2024
Rated 5 out of 5 stars

Would highly recommend

Would highly recommend, from the very first phone call to completion, everything was as we wanted and more. Needed a valuation report to cover Help To Buy Equity Loan and got everything we needed, brilliant service.

June 13, 2024
Rated 5 out of 5 stars

One call and straight through to a…

One call and straight through to a human being, not a voice message. Then really prompt service. Did the job when they said they would and delivered the report a day early. Would certainly use again

June 14, 2024
Rated 5 out of 5 stars

Excellent service from Joe Fraser…

Excellent service from Joe Fraser Chartered Surveyors, i recently used them to retrieve a house valuation for a Help To Buy equity loan, the service offered was quick, professional and fair. The firm are approachable and friendly and i would highly recommend them to anyone. The valuation itself came back very quick and it was to high standard and in the format that Homes England required. Thanks so much for providing such a refreshing service.

February 27, 2024
Rated 5 out of 5 stars

Excellent service

Very easy to use website to book a survey .Kept informed even just before arrival by the staff .Was very professional and helpful .

February 19, 2024

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