Joe Fraser Chartered Surveyors Reviews 1,097

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional demeanor, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience from initial inquiry to the final report. People often mention the detailed and informative reports, which are delivered promptly and are very useful. The customer service is also noted for being excellent, with staff readily answering questions and providing clear explanations.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the professionalism,... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being... See more

Response time

Clients share positive opinions on response time, consistently praising the promptness and efficiency. Many... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers describe their... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The administration was good: the flat survey proceeded in a timely way, inspiring confidence. I took up the option of being phoned personally by the surveyor after I received the survey, as there was... See more

Rated 5 out of 5 stars

A very positive experience with Joe Fraser Chartered Surveyors. We were recommended by an neighbour, so we arranged an appointment for a survey, which we needed to pay off our help to buy. The turnaro... See more

Rated 5 out of 5 stars

We were extremely fortunate to be recommended Joe Frazier by the estate agent . Tess was so very nice and helpful on the phone too. The survey was carried out promptly and to our total satisfaction, w... See more

Rated 5 out of 5 stars

Very quick service with returning the report, the man who came to do it was very friendly. The booking process was also straight forward and the lady on the phone was very helpful. My only negative... See more


Company details

  1. Chartered Surveyor
  2. Real Estate Surveyor

Written by the company

We’re a team of expert residential Chartered Surveyors working throughout England. We combine industry experience and local knowledge to offer invaluable property consultancy services, whether you’re buying your first home or you are a seasoned investor growing an investment portfolio. All of our surveyors are qualified with the Royal Institution of Chartered Surveyors (AssocRICS/MRICS/FRICS) and all of our valuations are completed by RICS Registered Valuers, offering straightforward advice, RICS Red Book valuations and a range of essential professional services.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very professional

Very professional, and valuation was carried and report sent as scheduled. The experience is really good.

March 16, 2026
Rated 5 out of 5 stars

Great service

Friendly, knowledgeable staff, quick turnaround and easy to contact. My experience with Joe Fraser was smooth running and provided me with what I needed

February 6, 2026
Rated 5 out of 5 stars

Excellent

Excellent service from instruction through to receiving our valuation report. Would not hesitate to recommend you to others. Thank you so much!

February 6, 2026
Rated 5 out of 5 stars

Fantastic!

Tess has been fantastic at keeping us updated while we waited for the report. Our Level 3 survey was completed within 10 days of the inspection and included detailed descriptions and clear images, including a drone roof inspection, which allowed us to closely examine the chimney stack and solar panels. We couldn’t fault the survey — 10/10.

February 4, 2026
Rated 5 out of 5 stars

Recommendable Service

The administration was good: the flat survey proceeded in a timely way, inspiring confidence. I took up the option of being phoned personally by the surveyor after I received the survey, as there was one reported issue that I wished to have more information on. I have asked for a hard copy as printing 47 pages is quite a task; I don't know if this is possible yet. If I needed the services of a surveyor again, I would return to this company.

January 28, 2026
Rated 5 out of 5 stars

Excellent service

Emailed and got an appointment the next day, the valuation report was very accurate and helpful for my circumstances, and the report was returned very promptly which was extremely helpful.. My surveyor Alastair was extremely informative and helpful.. great experience with this company and would recommend

January 8, 2026

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