Joe Fraser Chartered Surveyors Reviews 1,097

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional demeanor, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience from initial inquiry to the final report. People often mention the detailed and informative reports, which are delivered promptly and are very useful. The customer service is also noted for being excellent, with staff readily answering questions and providing clear explanations.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the professionalism,... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being... See more

Response time

Clients share positive opinions on response time, consistently praising the promptness and efficiency. Many... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers describe their... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The administration was good: the flat survey proceeded in a timely way, inspiring confidence. I took up the option of being phoned personally by the surveyor after I received the survey, as there was... See more

Rated 5 out of 5 stars

A very positive experience with Joe Fraser Chartered Surveyors. We were recommended by an neighbour, so we arranged an appointment for a survey, which we needed to pay off our help to buy. The turnaro... See more

Rated 5 out of 5 stars

We were extremely fortunate to be recommended Joe Frazier by the estate agent . Tess was so very nice and helpful on the phone too. The survey was carried out promptly and to our total satisfaction, w... See more

Rated 5 out of 5 stars

Very quick service with returning the report, the man who came to do it was very friendly. The booking process was also straight forward and the lady on the phone was very helpful. My only negative... See more


Company details

  1. Chartered Surveyor
  2. Real Estate Surveyor

Written by the company

We’re a team of expert residential Chartered Surveyors working throughout England. We combine industry experience and local knowledge to offer invaluable property consultancy services, whether you’re buying your first home or you are a seasoned investor growing an investment portfolio. All of our surveyors are qualified with the Royal Institution of Chartered Surveyors (AssocRICS/MRICS/FRICS) and all of our valuations are completed by RICS Registered Valuers, offering straightforward advice, RICS Red Book valuations and a range of essential professional services.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Joe Frazer gave a first class review…

Joe Frazer gave a first class surveyfrom start to finish .The helpful receptionist who guided me through the whole procedure on the phone and the surveyor who helped out afterwards with any concerns or questions I raised well done to you all 5 stars !

May 6, 2025
Rated 5 out of 5 stars

Very prompt to answer to my enquiry

Very prompt to answer to my enquiry. The valuation report was sent to me the next day after the inspection of the property. The surveyor answered most of my enquires on the day and explained what needed to be done in the future. Very satisfied with the service.

April 30, 2025
Rated 5 out of 5 stars

Satisfied Customer

I used Joe Fraser Chartered Surveyors for an RICS Level 2 Home Survey. Throughout my contact with the firm, Tess in the office was so pleasant and helpful. Alastair - the surveyor - was experienced, thorough and very clear in explaining what I needed to know from his survey. His written report was most helpful. I found the firm to be prompt, professional and very easy to deal with. I wouldn't hesitate to recommend them.

April 29, 2025
Rated 5 out of 5 stars

5 Star chartered Surveyors

Joe Frazer was recommended to us by our solicitor, cannot praise them enough. We opted for the level 2 survey, within the week we received a very detailed 52 page report by Email. Using a traffic light system of green, yellow, and red areas to seek further advice.
From our first phone call to receiving the report the service and standards are excellent.

February 10, 2025
Rated 5 out of 5 stars

Outstanding Service

The whole process was made easy. I received swift responses and helpful/friendly advise.

My report was of a high standard and provided extensive detail.

I would absolutely recommend this company and the services they provide.

February 3, 2025
Rated 5 out of 5 stars

Look no further

Not the cheapest but certainly not the most expensive... Very professional, very thorough... Quick turnaround.... Quality Report... Do not go for cheaper alternatives...Look no further.

January 30, 2025

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